Kaiser Permanente / Santa Clara Arques Medical Offices: Reproductive Endocrinology and Infertility Clinic
| Address | 1263 E Arques Ave, Sunnyvale, CA, United States | ||||||||||
| Phone | +1 510-248-6900 | ||||||||||
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| Website | www.kpivf.com/location/santa-clara | ||||||||||
| Categories | Reproductive Health Clinic | ||||||||||
| Rating | 2.6 5 reviews | ||||||||||
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Similar companies nearby Southern California Reproductive Center (SCRC) — 450 N Roxbury Dr #500, Beverly Hills, CA Planned Parenthood - Long Beach Health Center — 2690 Pacific Ave Ste. 370, Long Beach, CA, United States Northern California Fertility Medical Center — 4320 Auburn Blvd, Sacramento, CA Jon E. Pont, M.D. — 1401 Spanos Ct # 230, Modesto, CA, United States |
Kaiser Permanente / Santa Clara Arques Medical Offices: Reproductive Endocrinology and Infertility Clinic reviews
5 The doctors and facilities are good but the front desk and getting an appointment is a pain in the neck or seems like pulling a tooth.
For the past 9-10 months I have called them at least 20-22 times to get an appointment and NOT ONCE (I swear!) have they picked up the phone. You are FORCED to drop a voice-mail and they'll call you back ANYTIME during that day (which is good). But there's absolutely no regard or respect of your time - if you miss their call because you're a working professional and you're in a meeting - good luck! Call them > voice-mail > cycle continues.
This is EXTREMELY frustrating and STRESSFUL because some appointments are super time-sensitive for a treatment. For example -you need a blood test on one exact day; you need ultrasound on one exact day; you need IUI on one exact day, etc.
Do they seriously expect us working professionals to leave everything aside and be stuck to their phones? ! They really need to build some empathy, care and respect for patients who are already stressed out due to ill-health.
Be careful on the LONG waiting time. It is normal to get over an hour waiting time even you are on time for the appointment. They really need improve this significantly.
We want to give a shout out to Queta she’s a receptionist at this place and I want to say it completely made a difference when it was my wife’s and I first time at this place. She really made us feel so comfortable she’s very friendly she treats us like family. Thanks Queta from my wife and I we really appreciate everything you do. Also all the nurses and Doctors are super friendly.
All I can say it's positive Hingis about the Arquez facility. They know how to take care of you. All the nurses are very patient and caring. From the receptionist to the nurses they are all very kind and helpful. Made my experience very smooth. I'm very thankful for them.