Keller Ford, Hanford CA

Keller Ford has been a nightmare. I have never had worse customer service in my life. They sold me a warranty for my used truck that I cannot use. The warranty they sold me is not compatible with my type of car. It states in the warranty guidelines that my type of truck is excluded from coverage. But they still sold it to me. For one month straight they have ignored all my phone calls and emails. I’ve never been treated worse. Not even a single acknowledgment from them.
Aside from money they took from me for selling me the warranty and now for the repairs I have to pay for.
The time and stress this dealership has caused me. To simply ignore me. All my calls go to voicemail and all emails kept on read.
Keller claims to “go the extra mile.you’ll be more than a customer. ” Lies!

Worst experience ever in ford service dept with tanor and manager Lemont Harris, this man looked very professional but Almost every word that came out of lemont's mouth was a lie. We will never return nor buy a car there based on the bad experience we had there at Ford. I recommend staying away.

The experience was unique Juan the seller gave us a familiar treatment the truth is we are happy with our purchase and the service they gave us

It was the most horrible experience I ever had, especially with the management and service manager Rodriguez in the Ford dealership, they had my car for almost 2 months and still couldn't fix it, and still charged me $140 and still didn't fix the problem, and because of that I will never take my car there again to the Ford dealership in Hanford California and I will warn all of my friends and family, this how they do business, and how they will charge you and still not fix the problem. This is so ridiculous and garbage how they can charge you and not fix the problem.

Had to take my 2016 Edge here for service that ended up being more work than I was hoping for. Thankfully I have an extended warranty that covered majority of the work, as I needed a whole new engine. The service department was great at getting me in, however getting the warranty portion done took quite some time. Luckily I had another option and didn't need a rental car. Once I did get my car back, the gas was almost empty (12 miles which barely got me 4 miles to get gas because the gas mileage is not accurate now) along with the tire pressure sensor illuminated. Spending $2500 for service, I would have at least hoped the tire would be inflated and maybe a few dollars worth of gas added, not asking for a full tank nor 4 new tires. Not to mention the masking tape on the door handle that dried on and still hasn't come off, no matter what I use. My usual service rep (Byron) was not in, as I'm sure he would have taken care of the issues.

A straight scam when it comes to auto repair. The front desk lady definitely needs to be retrained if she continues to be employeed within the company.

Would never recommend buying or getting your car repaired by this dealership. Took my car in a week ago and also had many issues along with others who also received nearly no information except when they are asking for insane prices. I have a premium care warranty for many parts that were damaged but was told since another part that’s not under warranty was broken at the same time it and now it would not be covered in total. I’m looking at 4k in car repairs after I recently purchased the car 3 months ago. They’re here to take advantage of all the loopholes possible and genuinely don’t care about your situation or the financial burden they’re setting on you. As they find it comical and continuously take their time knowing I had to be back to work in a different state and then proceeded to push the finish date back. This has never been an issue at any other ford so I’m very disappointed at the poor customer service and lack of professionalism. Especially from the service front desk lady who seemed to have no clue on anything she was doing and continuously transferred me to people who had nothing to do with the situation and couldn’t help me. Exited to get back to my main ford dealership as this was the worst experience I have ever had at a ford.

Sold me an electric car that has a recall on the battery. I would not recommend this dealership to anyone.

Our family and I were very pleased with our experience at Keller Ford. I was more than excited to buy my first car as an 18 year old who just graduated college. Of course, the Mustang caught my eye. I live in Fresno and I went to dealerships in the area and was very disappointed by their customer service. I looked on Cargurus and saw the Ecoboost that best fit my budget and economic on gas here at Keller. We went, test drove it, next thing you know we were sitting down ready to purchase it. We worked with Jose G, who was very chill and worked with us greatly. He helped us get a great price and even helped us with the trade in of our other car. He was a very kind and respectful person who definitely deserves the business. Overall, I had a 100/10 experience and look forward to sending my business there. Thank you Keller Ford!

Arrived at 8 for drop off appointment. Didn’t hear from them until we called at 330 to see what the problem was and didn’t receive a call back until 430 about what the problem with the car was. They finally said it needed a new battery and sensor that would be about 1,000 oh and further more, they wouldn’t be able to do the work because they didn’t have enough technicians. So, they had our car ALL DAY, knowing they didn’t have the technicians to do the work AND didn’t even tell us when we dropped the car off or at any point during the day. So we paid the fee to diagnose the problem, talked to the manager who had no care about the problem and made no effort to make the situation better. We will never go here again.

IT WAS VERY GOOD SALES. THE PERSON WHO SHOWED THE CARS WE TESTED AND DROVE WERE HARD TO PICK. JUAN PEREZ
WAS A BIG HELP. THANK YOU JUAN AND KELLERS MOTORS

Wife and I went in around 10: 30 to get a close look at a Maverick. No one was around, it was a ghost town. What was that about? I Still helped myself to look inside of the potential purchase. Preferably another dealership though. Bummed out vibes made us leave quickly…

Thank you Keller Ford for the awesome job and great customer service, Byron did a great job, very professional and attentive to his customers! I will definitely be coming back to Keller Ford.

Very good experience from the moment I called in to make the appointment and then when I took my Lincoln for servicing. Although they were quite busy, they managed to get my car done as I hoped. I will definitely keep using this dealer to service my car.