Kelly's Spa At the Mission Inn, Riverside CA

Earlier this month my family and I planned to have a spa day for my birthday and it went great we all had a good time, but there were some things that brought down the rating overall. We got massages which were wonderful, we also all got pedicures which were done by the same person, Jennifer.although she was nice she did a HORRIBLE job on all of our toes.i got a regular french tip pedicure which cost 100+ a 50 tip btw and my toes are already chipped after a week! Not only that but my french tip was so sloppy.all of her work was.my mom left with blue TOES not blue nails smh.if you plan to go the service is great! But be weary of getting a pedicure, not worth the price.the food did not match the price either.they could do better.

Nice, clean, and relaxing experience. I have celebrated at least 4 birthdays at Kelly's Spa.

So beautiful! My 50-minute massage was wonderful. All the staff were friendly and attentive. Most lovely.

Wow! What a fabulous technician I had! It was my privilege, of experiencing her work and it was Amazing! If you get an opportunity to visit the “Kelly’s Spa” located in the Historic Mission Inn, in Downtown Riverside CA, do yourself the favor of getting a 50 minute healing massage. Every patron is treated with respect and dignity no matter what walk of life they come from. I arrived within 10 minutes of my scheduled appointment, (which I don’t recommend, be at least 25 minutes before) and was immediately taken by a hostess to the Ladies common room where I was given a locker that contained a luscious white terry bath robe and slippers, then I was shown through the entire room where I was able to disrobe in preparation for my massage. From there I was directed to the Spa Lounge, and offered a variety of beverages. I chose the mimosa, but asked to have after the massage as it would have cut into my 50 minute massage. My Massage Therapist came to retrieve me and introduced herself. After walking a few steps to the low lighted room, she gave clear instructions to disrobe and place myself on the table, face down and cover my exposed backside. A few mins in she asked about what area I was most concerned with and directed her to the middle of my back where she immediately began to work on the tension between my shoulder blades. She softly asked about the pressure she was using several times to ensure I was comfortable.
I highly recommend that everyone experience this massage at least once or twice in a lifetime. It’s a bit on the pricey side but for the experience it is well worth it. An hour later I was sipping my mimosa and enjoying the platter of fresh fruit, and a delicious truffle. After finishing my beverage I took a 15 minute Sauna where I found sliced cucumbers with ice drenched wash cloths, just outside the Sauna room.
From there I retreated to the relaxing lounge where I enjoyed the quiet dimly lit room, where another fruit platter and cucumber ice water was located. The attention I received was wonderful by all the staff from the hostesses to the cashier After relaxing for about 45 minutes, I was able to enjoy the heated spa and sparkling swimming pool. So my 50 minute massage lasted about 3 hours in total…!

Exceptional customer service but steam sauna not working. The day was chilly but needed a getaway along with a night in the hotel.

The service is very good. But I lost my heirloom cultured 9.5 mm pearl necklace, when I forgot it in my robe. It was a Sunday about 4: 30 p.m when I left and it was at 7: 00 p.m. When I remembered. That Monday the spa was closed. I think we left a message with the service. Called first thing on Tuesday. It was never found. Still upsets me to this day. I leave my jewelry at home now. My husband still gets me a full body treatment every three months or so.

Special shout out to Margie. I've been here a few times and always had a pleasant experience. On this last visit I met Margie (sorry if it is spelt incorrectly). She was a ray of sunshine. Although I've been here before, I asked her to remind me of the amenities. She was very thorough and sweet. She went the extra mile to ensure a had a comfortable experience. I feel like my interactions with her enhanced my experience today. I hope to bump into her during my future visits. Thank you Margie for being so thoughtful and sweet. You changed my visit from "a day at the spa" to a nice and pleasant day at the spa with someone who cared about my experience. My masseuse today was incredible too. Hands down best massage I've had in life. Definitely going to book him in the future.

I was very disappointed and probably won’t be back. While the two spa attendants were lovely, as always, so sweet and helpful, the younger girls at the front desk were somewhat snippy. It started with being unable to get the normal drinks we get when we arrive being said that the kitchen was backed up. It’s 9 in the morning and the hotel is quiet, how can you not bring a juice?
Next the steam room not only had mold on the ground, it smelled moldy and stunk also. Not like the normal eucalyptus it does. I love that part and couldn’t even use it. The front desk didn’t seem to be too concerned about it.
The massage was fine - and the girl was friendly. But the experience itself that I expect from Kelly’s for the price I pay was lacking. I may as well go to massage envy.

This spa is amazing. My sister and I got a couples massage. We were a little late, but they did their best to accommodate us. They moved the bath after the massage, which I was so appreciative they were able to do. But don’t be late. I’m sure it would be even better and more relaxing if we were on time. Loved. Will go back.

My wife and I wish we would have come sooner in life. We had no idea how incredible the experience was going to be. We felt like we were in a private and secluded place for relaxing and forgot about the outside demands of life. We will plan on making it a lot more as we loved the entire experience. We came during this year's valentines. Thank you to all the staff that made us feel pampered!

Facial was excellent. Staff were very kind. They provide soft robes and sandals, champagne and little snacks. I was disappointed because I expected more facilities. Really it was just a small eucalyptus steam room, two rooms with chairs to sit and relax in, and showers. Changing/locker area was cramped. We were told the hot tub outside was out of commission but we went in anyway (I guess it was a bit dirty and only half the jets were working) because there wasn’t much else to do. It was December so the Pool was out of the question. No saunas or gender segregated hot tubs.