Ken Harvey's Dublin Honda

We inquired about a used accord car, they told us the car didn't have any accident but, we have the feeling so we pulled the carfax report and we found out the car was involved in a car crash, they denied it.

Sales:
I was looking for a pre-owned vehicle depending on my budget and after searching around for sometime i decided to purchase it from Honda for obvious reason of trust and service, so i bought 2012 Civic in 2012 for a hefty amount compared to Individual buyers, and guess what within 2 days i had to claim insurance to change Engine Harness wires. (Reason was given by dealer that some animal may have cut the wire), It was a hassle for me and cost me out of pocket for Insurance ~1000.

Service:
So in order to make sure that i do not indulge into other issue, i decided to service at Honda Dublin.
All the repairs like Engine Harness, oil changes and other services were done at Dublin Honda. Now after B14 service paying almost 800 bucks, they messed up my Oil can threads and asking for another ~800 bucks! Also they don't bother about customers.

I extremely had a very bad Honda car owner experience at Dublin Honda in last 3-4 years. Dont have less start rating than this. I hope that helps to others before going to Dublin Honda.
Please dont waste your time visiting at this Franchise.

Honda lost one customer!

This was the worst visit to a dealership for service I have ever had. I only had 3500 miles on my new car & they required an oil change & tire rotation. That doesn't make sense. & they charged a lot of money to do it. Then they tried to sell me a new tire (for $300) because they found a nail in one of the tires. They claimed that they couldn't patch it. I took my car to a tire expert & he patched it for free. Bottomline.it is a rip-off taking my car to the dealership. They "upsell" you at every chance they can for things you don't need & charge you an arm & a leg for it. I will never go back to a dealership again for general maintenance. Only go back if I need warranted services or recalls that they never told me about 2 months ago. Car dealerships are out of control. They need to be more government regulated.

Parts department is great. Markup is reasonable (also you're sure it's genuine Honda) and the parts desk people are nice.

I bought a 2021 HRV that had many problems so I brought it back after a week and made a deal to trade it for an Insight which was a better value. I was told all the paperwork was put through that would take it off the Honda Financial website. Still more than a month later and nothing has been done and Honda Financial is calling me to pay for the car that is "past due" even though I don't have the car. No one in any important department answers the phone and even had the phone answered by someone saying "Who is this? " Extremely poor customer service. DO NOT GO HERE! Had enough of getting the run around.

No surprise this is the lowest rated Honda dealer around. They tried to sell me the car for $1300 more than their quote, after waiting and filling paperwork for 1.5 hours. The reason: they were confused because I inquired about a different car first. I got better price elsewhere than their best that they tried to hustle me with. Readers, do yourselves a favor and go to a better rated dealer.

Extremely Bad customer service and service is not good. I have New Accord I went for wheel alignment and some noise from A/C, they charge me more and telling they didn’t find anything in car. But still problem is not fixed in my car. Really there are cheaters, I email to Honda distributors about this issues once I get reply I’ll Screw this guys.
Please Customer read all the comments before going to this service center.

Very good customer service, Nick took the time to really answer all my questions over the phone.thank you!

Just got off the phone with a Mark from this dealership he asked me when I would like to see a Honda HR-V when i let him know i would have to look into my schedule for work he told me i could just hang up the phone when i didn’t hear him and asked him to repeat himself he said hang up. So I did, I will go look into the Honda HR-V that I saw online but will ask for another sales person when I go in.

Bought a new 2021 HRV. I was not informed of any features and found out afterward there were acceleration problems, shock issues where I feel every bump on the road, a cut in the floor fabric, a button that is supposed to open the trunk but doesn’t do anything, a massive amount of bondo paste in the wheel well and it wasn’t even clean inside and out even after an “attempted” wash. Thoroughly disappointed with the car and the service. The personnel is split between half good and half bad.

Update: the sales manager Keith helped work out a even trade to get me a car that I felt was better. Thank you for truly listening and working with me.

Miserable experience. All I wanted to do was check out the new Accords. When the sales rep showed up took me walking around the lot. Then couldn’t find the keys of any of the cars I liked. Being short on time and not getting to see any cars I said I am leaving. Sales rep got irate. Started cursing with racial innuendo. Went inside and talked to the manager with limited success. STAY AWAY from this dealer. Go to Livermore Honda. Much better deals and people to deal with. Have bought 3 Honda’s there.

I made an appointment for airbag recall. According to Honda, it should take about 30 minutes. When I made the appointment, Nick from service department told me it will take about an hour. On the day of the appointment, a girl at service counter told me I had to leave my car and it would take a few days because they had a lot of people coming in on that day. I asked her what was the point of making an appointment if they couldn't fix my car. Nevertheless I agreed to leave my car and asked her to arrange for a drop off at home. She told me that they couldn't do that because of Covid while Mazda next door is still doing pickup and drop offs using Lyft.

I don't think they understand what appointment really means, or probably they don't care. I am going to Livermore Honda from now on.

This place is horrible for service. I had a recall nd the service desk folks are not service oriented at all. I spoke to their service manager Rich and he is nice but no one else takes the time. I would recommend people go the little extra mile to the Livermore Honda for their services and purchases. I know I will make sure my mechanic buys parts from Livermore and not ken harvey honda. Should I ever need another Honda I certainly will not be going to ken harvey period. Good luck for anyone who wants to work with them.

I always have and professional experience when I go to this Dealership. Kind and very polite Staff. Dylan was ware of the time and cost, of my services. That made it helpful for me to get back to work.

Professional and very hassle free car purchasing experience. Tito was awesome, no pressure answered all of my questions and concerns. Will definitely recommend Dublin Honda to anyone in the market for a vehicle upgrade/purchase!

Got in my car after an eye exam appointment, and it flashed up a warning battery low in your wireless key, well, I couldn't figure out where the battery was, so I drove over to Honda and they greeted me immediately took me inside, change the battery and I was on my way.

I had a very bad experience with Vincent, he was so rude, I will never come back to this dealership

These guys increased standard oil + filter change prices after COVID. Why? Also, noticed some attitude issues. I serviced my Honda CRV at Ken Harvey's Dublin Honda since 2016 here for 4 years now and it was a good service with reasonable prices before. Not coming again.

This location has the worst customer service ever. They rejected the warranty service offered by Honda. I had to take my car to a different location in order to get it fixed.

Answer: We I went to another location, they entered the VIN and pulled the record. No one knows when and where their battery breaks down and no one carries the receipt. You guys just need to update your outdated system.

BAIT AND SWITCH, AVOID THIS DEALERSHIP

Dublin Honda advertised this vehicle at $37950 on Autotrader. When I called to inquire about the vehicle they said it was $10k above MSRP. This is nothing but a bait and switch. I almost drove in from the Peninsula to put a deposit down the vehicle, luckily I called and saved myself the drive.