Kindred Hospital San Gabriel Valley, West Covina CA

Stayed here for a few months due to Covid after being discharged from hospital for their rehab program.

The staff are very compassionate especially when I didn’t think I was going to make it but now I’m proud to say I’m getting discharged soon!

Thanks Kindred!

My family and I really greatful to the staff for their caring and compassion towards my daughters. The staff is truly a blessing to have. We are very thankful to have had the encounter with everyone. The administration was a pleasure to deal with. The negative review's are simply not what they claim about this facility and staff. I recommend you judge for yourself before listening to the negative.

Sent my dad here after hip surgery because of the extensive PT program.

30 days and he walks better than me!

Went to this facility after shattering my foot for a 30 day PT program.

Very clean and neat I guess as all hospitals are after covid

My family and I truly believe that Kindred helped in making a miracle for my husband. My husband and I both caught the Covid virus in January. We both seemed to get better in about a week but he started running a low grade fever a few days later and in a in few more days he was in the hospital. I was told by his doctor he needed to go on a ventilator. Our family was very concerned considering he's 75. He was lucky enough to be removed from the ventilator after 12 days. He was immediately moved to Kindred. He couldn't take care of himself, move his arms or legs or feed himself. As soon as he got there he was seen by their doctors and started working with the physical therapists, Richard and Romel, and the occupational therapist, Charlene, he started making improvements. With the help of the Patient Rep, Aretha, and his Case Worker, Jenny, we felt he had great care. It was a team effort from all of them and we can't thank them enough.
. Sherry Eckler

My grandma was in a 8 month coma the first two months was at kaweah delta hospital in visalia ca and did wake up but they transferd here and did not wake up we live 4 hours away so we cant go on a regulur basis so we would go on every sunday she left in december 19th 2018 over there and past away june 9 2019 i really dont recomend this place if you love your family members.: (

Must be a nice place during day time hours. If you are concerned about your loved one during the night what you get is a person that tells you all of the nurses in the facility are busy for the next hour and a deliberate hang up. If you call for the supervisor, you will get a looped recording, but never a supervisor.

Mom was transferred here post tracheotomy with a feeding tube in place. Most everyone was helpful, but the person I want to thank the most is Aretha, patient relations rep. She kept us informed and in touch with Mom (via FaceTime) during a difficult time with COVID restrictions. Her upbeat personality and ability to get things done proved amazing. One example, Mom was refusing physical therapy (she had never done this before). Aretha figured out the problem and resolved it immediately. She was our patient advocate when we were unable to be there. For this (and many more reasons), my family and I will be forever grateful. THANK YOU Aretha and the rest of the Kindred San Gabriel staff!
Also, Dr Subbiah gets a 5 star rating! Mom is a complicated cancer patient. Dr Subbiah works for City of Hope West Covina office. It is my understanding that he helps out at Kindred when needed. He reviewed Mom's case when she was first admitted and gave me his phone number if I had further questions. I called him twice. He took both calls answering my questions in a kind and respectful manner. I hung up feeling my mom was in the right place!

This facility does not deserve a rating. No family member deserves to be placed in this rinkydink so called hospital. The nurses were rude and don’t speak any English. Our mother was not cared for in the proper manner. When she was transferred to another facility, the ENT’s had called to inform us that she was completely soiled and had been for some time. The nurses and doctors are disposable. This does not include the security guard and receptionist who were kind and helpful. Because of their neglect and who know what else, our mother is back in the hospital fighting for her life.

My loved one was at Kindred for almost 3 months unrelated to the Covid 19 pandemic, but it was distressing for family because we could not see or communicate with him during his stay. He is unable to speak or move, but is cognitive within his present surroundings. This made it very worrisome since we could not watch over his care, love him and provide support for his communication.
Staff at Kindred did their very best to communicate with me including primary doctor, case managers, social worker, nurses, and treatment nurse.
I commend the treatment nurse for listening to me so she could understand the history of his long standing wound treatments and followed through with the one that had worked the best in promoting it's healing. She continued with medications that were known to work on his other skin issues and gave updates over the course of his stay. I appreciated her diligence and competence.
The social worker was kind enough to give me 2 minutes of face time with my loved one 2 to 3 times a week so he could see my face and hear me tell him my feelings and love for him. I tried to inform him about things the doctor said, his treatments, tests, and discharge information so he would not be afraid, surprised, or confused. I appreciated this connections especially in our case.
The director of case management and our assigned case manager worked hard to find the most beneficial placement for his medical care to remain consistent with his doctors, hospitals and staff that know his needs. It was a long battle to find a place, but finally he was able to return to a place where these goals were met.
Most of the nurses were willing to share his medical information with me regarding updates on lab test ordered and results, medications prescribed, daily vitals, new issues, and many questions about his care.

A few issues could be improved.
The phone system ended calls many times, frequently the prompts to press a number for a department didn't work, and to get through took up to 30 minutes at times. It was frustrating to listen to the music for so long while waiting.
During the admission process I did not understand several forms and there was no follow up to the questions I asked for clarification.

The Hospital before Kindred did not send his papers over with his POLST wishes and it took me days to get this fixed. I didn't know at the time, that Kindred uses their own form, which is different and asks other questions about crisis decisions and medication I wasn't aware of. This caused confusion and miscommunication.
I requested a copy of it so I could see it and try to understand better what I was agreeing to. I was asked to sign it but wasn't allowed to have a copy. I needed to know what I signed and what medications were listed that I agreed to. I couldn't keep this in memory and had no way to refer to it if it was necessary. If I sign something that is serious, I should be allowed to have a copy, especially when it pertains to end of life decisions, medications allowed to be given, , at what point they would be given, and how it might conflict with other decisions for care in crisis. This was important, but it felt like it was a secret that I had to sign, but had no right to have a copy. This didn't not feel right to me.

No care for my father, meds were not given, he passed away. Do not send your loved ones here: (

I TIFFANY THOMPSON WANTS THIS HOSPITAL INVESTIGATED MY DAD GOT THERE MAY 24,18 FROM BAKERSFIELD CA 14 DAYS AFTER PRONOUNCE DEAD I ALWAYS CALL GOT TOLD THE NURSE WAS BUSY I WILL BE TAKING ACTION SO NO OTHER FAMILY HAS TO SUFFERED IT'S A SHAME DIDN'T GET TO SEE OUR FATHER THAN THEY WANT RUSH BODY OFF LIKE THEY HIDING SOMETHING I RECOMMENDED NEVER SEND YOUR LOVE ONE'S HERE DON'T LET NO CASE MANAGER TELL YOU THIS A GOOD PLACE THEY ALL WORK TOGETHER FOR MONEY INSTEAD FROM THE HESRT3

Iam sorry but I don’t recommend this place for any loved one, they have a good rating online but in person it is very bad! First because they are a very dirty place and dirty overall second half of the rn’s don’t even know what they are doing and can’t even talk in English

My mom was taken to kindred after her Hospital stay and I wasn't sure about it at first but after a few weeks it seems like a nice place with caring doctors, nurses and therapists. Parking can be a problem for visitors

My brother had a trachiotomy and needed rehab to ween him off of it. Kendred did a great job in their ICU. He was watched over by a great staff and we then transferred him to Arbor Glen in Glendora where they completed his rehabilitation. He walked out on his own two legs.

What a horrible place, my mom was transferred at 7: 00 p.m. After 36 days in ICU at Keck.
Upon arrival RT (Respiratory Technician) did not know how to handle my mother's ventilator settings.
The heart reading machine was not making proper readings, impossible to understand what the nurse was saying.
Lastly, my mother passed away in their care at 2: 40 a.m. Less than 8 hours of being there.
Horrible experience!

Went from bad to worse on companies that provides Dialysis services to hospital. My mom has been on dialysis at Kindred for a few months and the nurse had no clue on what she was doing to start my
Mom 's dialysis. I noticed she had to call in a nurse I recognized from the old company to help. Where is the resource educator or supervisor. I guess they don't exist. I will complain to the state that this new company is incompetent. Between the both of them it nearly taken 2 1/2 hours to get my mom on the machine. I was so nervous I stayed there to watch my mom.

There are a lot of caring personal. Real people. They can sure beneffit from including volunteers for a few hours. Some patients get no visits from family members then can sure use some quality time.

My mom was transferred to this hospital from Huntington. The hospital is a no frill type place so I felt a Lille worried coming in. However, I could not be more grateful for the excellent care my mom received in the 20 days she was here. The entire team is excellent and they all show real compassion in what they do. From rehab to RT to nursing everybody is excellent.

I can't say thank you enough to all of you.

GREAT HOSPITAL!
STAFF ARE THE BEST OF ANY
HOSPITAL.
FOOD IS GOURMET QUALITY.
IM A PATIENT AT KINDRED AT
THIS TIME.
YOU JUST DO NOT FIND THE QUALITY OF CARE, AT ANY OTHER HOSPITAL!
THANKS SO MUCH!
BY GLENN A. COMER
PATIENT ON SEPTEMBER 10,2014.