KingFleet, Los Angeles CA

Hired them for road service for a semi truck, got a computer diagnostic, they did not have knowledge with the computer. They only deleted the code instead of fixing the issue from the code. Semi truck drove 20 miles and broke down again. My driver was going back and forth with them on the phone, they were willing to go out again for a new service fee but my drivers argument was that company had just paid $1550 and nothing what they had done was correct, secretary's response was " are you the owner? If not, why are you fighting what the cost would be".
So Unprofessional and very poor customer service.

For god sake do no use this mechanic shop. They will rip you off. They charged me 1410$ for less than two hours of service. They will make you sign papers so they have access to your credit card and they will definitely take advantage of the situation! You will regret using their service.

Great service told me they would be here in 60mins they showed up in 30 Mechanic knew what was wrong and had me rolling in 30 if you’re going to spend your money spend it wisely use road king EDIT: they promised me a T-shirt for this review. That was 4 years ago never got it

My truck Broke down on I-405. Ryder r roadside service partner Road King Diesel came over for towing my tractor and 40ft trailer. The technician Edwin definitely did an amazing job with professional skills and customer service consciousness. He figured out properly hook up my trailer which was different than all other trailers he had done before. He also respected my advice about dropping off the trailer at our yard, then only the tractor to the shop. Really appreciate that since the shop was small and my customer waiting for the loaded trailer.
He drove the tow truck carefully with attentions, safety first. The best manners on the road. He deserves my appreciation.

Called them for a roadside service repair. Had to wait for a few hours which is normal for semi truck call out. The problem that we had was that the truck would not start and the starter was not engaging, just spinning and I had told them the problem. When the mechanic was on site and look at the truck and told us that the starter was out, which we already knew. After they told us that they said we don't do starters on a road call and would have to be towed to there shop. If I was told that up front I would have never used them. I had to use another mobile shop that did the starter in the parking lot where are truck was at. The other shop only charged $350 to replace the starter with new one. I was charged $400 for them to come out and tell me something we already knew. I would not recommend using them for anything, They are not up front with you and was hard to get someone to call me back before they sent someone out. They make you fill out some authorization form first. Don't use them.

Prompt response and repair time. Dispatch personell was very helpful. Technician was very helpful, knowledgeable and courteous.

In my personal opinion.
Dispatcher took more than 24 hours to make an estimate.

While I was beside the freeway with the trailer lock up.

Wow. I called to see if they work on only Big Rigs.or if I could have them do work on my Sprinter 3500. The operator picked up and I asked him the question. "we only work on big trucks". Then hung up. Maybe he was having a bad day, but that is no way to treat your customers. Even if you are not going to be able to work on my vehicle.

****UPDATE****
The company did reach out to me and seemed very apologetic about the situation. I realize technical issues occur and I truly hope that was the issue.