KoJa Kitchen, Dublin CA

Ordered pick up online from this location while traveling for work on a Sunday night. Arrived about 15minutes before close at 7: 45pm and the store was empty of all workers and customers, lights were off, and the door was closed. As a frequent customer of Koja tried to work with the store manager to receive a refund but they refused to refund the order even though the store was closed and the order was not made. Very disappointed with how Koja treats their customers.

I've tried the food truck in SF so I was interested in trying it at the Dublin location on my lunch break. It is a fusion style cuisine so be prepared for that.

Being of korean background I tend to prefer the authentic flavors but they do petty good with their selection of bowls, sandwiches and tacos. One thing to note is that you will find the flavor profiles to be more on the sweet side.especially with their sauces and marinades.

I'm sure there is a huge demographic that loves this style of cuisine though.

My last visit I had the beef bowl and Kamikaze fries (I was hungry). Again, tasty but the marinade was pretty sweet.

The interior is interesting, strong bay area vibes with a mix of down home style. Cool, but interesting.

Just a heads up, if you come to the Dublin location, parking can be pretty chaotic. It's a high volume, high traffic area with smaller spots so I would park farther than usual and get a couple steps in lol.

In closing, yes I will go back and it may be a good introduction for someone that has never had Korean/Japanese food.

Seems like they changed the recipe? Used to love the food truck 10yrs ago. Tried physical one in San Mateo, still great. Moved to East Bay, came to Dublin for jury duty and was excited to see one here. Was sooo disappointed! Pork was cooked separate from the amazing sauce they used to have. The bit of it they dribbled on top was bland. Hope maybe it's just this one, cuz this was a favorite

Soooo good. We had the BBQ shortrib bowl and chicken bowl with kimchee. Authentic Korean flavoring. Our go to place for local Korean.

Food quality: 5/5
Service: 2/5
Location: 5/5
Parking: 1/5
Price: 2/5
Dietary restriction inclusion: 5/5

Had a similar experience to some of the reviews below. I ordered via kiosk in-store because it seemed like the workers were actively avoiding us. Received a text that our order was ready, but it took another 10 minutes to actually receive the food. The service was pretty much non-existent.

The food was over cooked as well. I’d avoid this location until it works out its wrinkles.

They now include a mandatory 3% service charge on every order. This is hidden in the tax field of the kiosk. I don't support deceptive pricing and their dining room still feels like COVID.

Their customer service used to suck but they have gotten so much better. That’s really the only reason I’m writing a review. Their prices are great and their food tastes amazing. Will continue coming here!

The original Koja was scrumptious but definitely naughty! It was filling and dense and messy and greasy but in a good way:) Very quick and polite service too!

Very much love the food from this place but the employees at this location really ruin it. Second time they forgot I ordered. Food is poorly prepared and when asking to get a refund for a order that took over 30 mins to prepare and that wasn’t even correct I was asked if “You can’t just wait a bit longer? ”instead of receiving my refund.

So I ordered a beef taco and let me say it was pretty amazing in taste…potion was good. Also ordered the chicken bowl and it wasn’t so good the portion of meat absolutely sucks…and the flavor of this gross. And fyi next time someone gets a to go order please put eating utensils and napkins in the bag. Thanks!

2 stars because the food was good. I don't know if we caught them on a bad day, but there's 0 customer service. They didn't greet us when we walked in, they brought us our food and didn't say anything, no "goodbye, thank you for coming". As weird as it sounds but I've had better service from Wienersnitzel. We stood there for 5 minutes before we realized we were supposed to order from a screen that was off to the side. I chalked up to bad timing but others were greeted and rung up and questions answered. I won't be back. The food was good but not good enough for me to come back and possibly be subject to that again.

The service by staff very good. But this place is still living in behind the counter Covid Era. I was hoping to dine in like at Fremont location and ended up having to eat my food in the car

I usually come here once or twice a month as a treat to myself.

For whatever reason when I went today I got more than half of my to go container full of salad and barely any meat. I ordered a chicken bowl. Usually it's a nice half and half. No, this was like 3/4 salad and rest was chicken and rice.
Waste of $11.
Will not be coming here again

I just walked in and am highly disappointed with the lack of customer service from EACH employee. We walked inside and were not greeted by any of the 3 people on the floor. After waiting for a few minutes we asked them if they were perhaps closed since no one came to greet us nor take our order. One guy responded “yes” and returned to sitting down looking at his phone/tablet and then walked away. There were no other guests in the restaurant. Two employees were sitting down and one was sweeping. We decided to leave and will be taking our business elsewhere.

Amazing food! Ordered the kamikaze fries, spam masubi, crispy chicken bowl! All good.

Wish there was a dine in option though, it's only takeout.

The food is really good, and if you ever see their food truck it's a good choice.
Prices are a bit high, but wait times are around 10 mins for a really good meal.

I love Koja Kitchen and usually get the Zen Koja teriyaki. This location did not include pineapple which made the whole experience drier and much less delicious