K&P Auto Dismantler, Fontana CA

I HAVE BEEN PURCHASING PARTS FOR 25 YEASRS. NEVER HAVE I EVER CAME ACROSS A RUDE AND UNPROFESSIONAL SHOP. THE SALESMEN ARE BEYOND CARELESS AND DISRESPECTFUL, ESPECIALLY SEAN. DO NOT WASTE YOUR TIME WITH THESE PEOPLE!

I purchased a headlight from this shop. After giving Sean, my vehicle Vin# and complete information, including a picture of my old headlight, they still managed to send me the incorrect headlight. When I reached out to have it replaced or returned, the salesman Sean’s response was, I’m sorry I can’t help you, and he hung up the phone.
This place is very unprofessional rude and disrespectful. 0 and I mean absolute 0 customer service or care!
Don’t spend a second trying to purchase anything from here. They are not professional at all. STAY AWAY!

Purchased a complete headlight, they sent me bare bare light. Not a single module on it. After 7-8 times calling and being thrown from salesman to salesman. Finally, reached the one named Sean who took this order. Told him I’d like a replacement send me what I pay for. His respond was was so rude, and he hung up the phone. This place has the worse customer service and products. Please stay away from this shop, there is way better places to buy parts from.

Great service and friendly people who want to help you get the right parts you need at a great values.

All of the workers there are incredible. You can either takeoff your part of the car that you need or they take it off for a small fee. You can also call there and they will check to see if they have the part there. If they can’t find the part in their system, they will check to see if they have the car or truck in the lot and call you back. Very good business practices. I will be using them more and more in the future.

Worst customer service ever, wrong part was given and wouldn’t refund the money. I lost $1300 for a wrong item and was damaged too and tried to return it but they didn’t want to refund me the money. Also they would not show me the car part until I paid money which was not fair. They are fraud company I don’t suggest anybody to deal with them.

Wanted to buy a grille assembly and they wouldn't ship due to "liability". Claimed they have no box either to ship in and refused to attempt anything to resolve their "liability" claim. Just outrageous for a part dismantler to not try and work something out in this circumstance. Not like I'm trying to order sheet metal or glass. Don't understand how they're in business.

Got a spindle from this place, after installing it, is makes a huge bearing noise. I have to dissemble the spindle and buy another new bearing from autozone. Totally waist of my time and labor buying parts from this place. Disappointed! Lesson learned, I would rather go with new aftermarket parts than the so called oem used garbage.

There prices are way higher than market with to much attitude with no reason they don't care if you buy or not they just respond buy somewhere else

BAD. PLACE. PEOPLE UNFRIENDLY. LIER. WILLIE IS THE NAME OF ONE PERSON. TOLD ME I HAVE THE PART. WHEN I WENT. HE TOLD ME PART AS BEEN SOLD TO SOME BODY. I WAS WAITING FOR 1 HOUR

Worst customer service ever, selling wrong parts and don’t want to return money. I been there for over 10 minutes and non of the approx 8 guys working there take care of any of the customers standing at lobby. Horrible experience after driving 2 hours to buy parts definitely not coming back never

Just hope you aren't driving in front of one of their trucks. They are right up on you. Tailgating.

Bad service very disappointed I called asking for a part they say yeah we have it I drive almost 2 hrs I get there they say we don’t have it