Kuykendall's Collision Repair, Sunnyvale CA

If there was a way to put zero ️ I would definitely do. Let me start. My girlfriend brought her 2012 bmw for a rear bumper repair and paint. She was looking for someone trustworthy. And she came to kuykendall’s collision repair. The guy did the estime and right away and took the work. He said yes I can do this no problem. So we left the car with him. He affirmed that day. That her car was gonna be done fast. And turns out it didn’t. He said he ordered and wrong bumper and he painted it knowing that it was wrong part. So he called my girlfriend and the owner started to being rude with her telling her that he already paint the bumper and he can’t return it. Then I said well that’s not our problem. Or fault. You shouldn’t paint it. Then he continue to act rude complaining about the job on that car and he started tell my girlfriend that she may has to pay off her packet. For something that was not her fault. So then I took over from there and I called him and I asked what was the issue. Right a way he started to bein rude. Amd complaining about the car. He said that he needs more money and he will submit a request for more money to that insurance tha was involved on that accident. Few days after he said he got a approved more money and that he was gonna get a bumper. So he did after few days later and $3,800 dollars for a rear bumper. He finally got the car done he called my girlfriend told her that the car it’s done. He parked the car under and tree that covered the rear bumper with shade. He was literally hiding something. So my girlfriend asked me if I can come with her to check the car I told her yes wait for me there. She got there first. She said the came out fast gave her the key and some type of paperwork. And told her that he’s really happy that the nightmare car it’s going away when I arrived 10 minutes later I saw the car Parked backwards under the tree. From a distance I noticed that the color it’s different. It don’t match.before I moved the car I told the owner that color it’s different and don’t match the rest of the car. Right away he’s starting yelling raising his voice. Being rude talking negative saying that he didn’t make any money on that car. And that no one will guarantee that the colors will come out same. And he said he doesn’t know what I’m seeing or what I’m talking about. Then I pulled the car to the sun light to show him. Even worst then he admitted that it das abit different. However he started pushing my girlfriend to fix some of her scratches nothing related to what was the car got there for. Still insisting if her to fix the other dents and told her if you fix the other dents I’ll fix the issue for free otherwise you have to pay me so I can make it Match. I think that’s un professional and the way he yelled at my girlfriend that disgrace. So now my girlfriend took her the bmw to the dealer to confirm that there’s an issue after a new quote later the mistake of that body shop it’s gonna cost $ 1,678.00 and they told her that the paint he used it’s not same code. So now she’s gonna file small claim to Santa Clara Supreme Court and have that rude owner served. Please do not go there that guy is not professional has no manners. With customers. Doesn’t respect females. I don’t recommend that place.

Honest, high quality work and service at a fair price! Highly recommended!

Amazing customer service. Helped tremendously with dealing with insurance. Provided frequent updates while car was being repaired. Car was repaired as new. I would absolutely recommend!