KW automotive North America, Inc.

Horrible customer service. We had a bad experience with Noel! One of the sales reps. He gave me some part numbers for a lift then after I ordered them. Told me they couldn’t sell them to us. They will lie to you. So be careful ordering parts. They might cancel your order and say you they never told you anything

Do not buy from here they scam you and never answers the phone keep away from buying from them

I was having some issues with some kw clubsports for an s2000. It had some minor scratches on the springs. I reached out to Braden from KW. At first he was little hesitant to help me out but in the end he made everything right and I’m completely satisfied with the purchase.

Some of the friendliest employees I've ever had the privilege of encountering. Grounds were clean and tidy.

I recently ordered a belltech drop kit and sway bar kit for my wife's 2001 chevy tahoe. I called KW and reached a Sales person by the name of Noel, I have no experience in lowering vehicles, Noel took his time with me and explained what the best kit would be with proper shocks for my wife's usage, and highly recommended the sway bar kit to complete the lowering and make the ride the best possible experience. It is awesome to have someone with such a great knowledge base, we are extremely happy with the service and the product we received. Thanks so much

I have been trying to get my coilovers rebuilt for a couple of months now and keep getting the run around. I am not trying to do a warranty claim. I keep getting told that I will receive my RMA number within a few days so that I can send them in. With as large of a company as KW is, the lack of communication and customer obsession is appalling. I am concerned that once I send my coilovers in it will be difficult to get them back rebuilt, but as far as I know there are no other options. I have owned multiple sets of KW coilovers and this will be my last set.

WARNING - DO NOT PURCHASE KW SUSPENSION PRODUCTS! I've had a failure with my KW Street Comfort coilovers, and have been communicating with Braden Gentleman in their Warranty Department. Braden asked that I submit a Tech Sheet per their warranty requirements - which I did. He reviewed and stated I should raise the height of the coilovers - which I did. As this did not resolve the problem (serious clunking over bumps), Braden asked that I take my car to a specified shop - which I did. They didn't fix the serious issue either! Now, Braden no longer responds to any of my emails as he's decided to cut off communication and not honor any warranty claims per their defective product! The coilovers are less than six months old! This is truly disgusting customer service C/o Braden and KW Suspension. BTW - here's the slogan Braden signs his emails with, "Your complete satisfaction and delivering an exceptional experience are our number one goal here at KW Automotive. Have a wonderful day! "  TALK ABOUT A TERRIBLY DISHONEST AND FRAUDULENT COMPANY!

U felt judged as soon as u walked in like u had to be top notch to work there didn't feel right. I wanna feel comfortable.

Do not order from this place, worst customer service and they don’t know how to do their job right. Lost a lot of money and wasted my time with these people

Rude can’t get anywhere with them, can’t serve the customer what they want and they don’t care about customer service. They just care about the money.

I ordered a suspension kit, pieces were missing / didn’t match & the packaging was awful. I contacted the company to voice my concerns and went straight to voicemail. Take your business elsewhere!

KW automotive stepped up and helped me out with my belltech kit I bought. They took full responsibility of their product and made it right. Great customer service and support! They are great people to deal with. It is no wonder they are #1! Thank you KW!

Recently purchased bell tech suspension from a vendor (TBSSOWNERS. COM) and had horrible experience on getting my shocks replaced as they were still under warranty. I reached out to KW automotive and had a conversation with Javier Gomez in regards to my issues. Javier assured me that my shocks will be replaced under warranty and even had them shipped overnight so I can drive my truck again. The customer service Javier had provided was excellent and he should be recognized for his service. Truly grateful for Javier helping me out and not waiting for a month for a response. I highly recommend the company and Javier for any of your vehicle parts. Thanks a million Javier and hope to do business with you soon.

Javier Gomez is the man and a true all star for his product. I lowered my 2006 Silverado Crew Cab with another brand. Then I found Belltech and love the product. The product is made to fit and quality is superior to other brands I have used in the past. The best part of the deal is the customer service I received. A gentlemen by the name of Javier Gomez went over and above to not only find me what I needed, but also to make sure that what he was selling me was correct. Most importantly, he looked up all my previous orders to confirm that what he was selling me was the right thing and compatible with my what I was trying to accomplish. Javier Gomez is a star and should be made mgmt.and given a raise! Cheers, KW/Belltech!

Ordered a belltech 4/6 drop kit and received everything in less than 2 weeks. Installation was easy and high quality parts. This is the second lowering kit I have ordered from KW. I would definitely order more kits in the future. 2020 Silverado RST, belltech 4/6 drop kit, 24in Asanti ABL-29 295/35r24.