LA Fitness, Los Angeles CA

The worst customer service I have literally ever dealt with. Didn’t respond to two emails after over a week so I finally called only to be talked down to, receive no help, and be told to call back the next day. Never felt more undervalued as a paying customer, and an OVERpaying customer at that! You’re better off just working out in your house to save yourself from having to deal with these people.

This specific gym is definitely better to avoid!
AC never working, sauna was under construction for the last year, showers in changing room for women is dirty like they never clean them!
Separate zero stars for the personal. Rude hostess probably followed example of rude sales managers.

This is an excellent gym to work out at if you enjoy limited parking, old and worn equipment, dirty facilities, waiting for equipment to free up since they are limited in numbers, or to watch trainers make total fools of themselves and their clients by doing questionable workout routines. This poorly run gym also rubs off on individuals working out there, who tend to be totally unfamiliar with any semblance of gym etiquette. The only thing I would give this place credit for is that the front end staff tend to be friendly. Bottom line, my guess is this gym is run by some investor who wanted to park their cash and had no real interest in running an actual gym.

Look up the cancellation policy, thank me later. "Print this, fill out form, make an appointment to come in and we'll attempt to sell you etc. " It's absurd and practically illegal. The gym is mediocre at best and trying to leave is like pulling out of Scientology. Beware.

Usually I don't give bad reviews to places, but maybe it's the only way to make them STOP charging my membership that I have canceled last year in person! I had to open a dispute with my bank and it's 2020 now and LA Fitness still keep calling me to annoying charging for something that I had canceled. It does not make sense.
I canceled because I did not like the classes offered. A few times they canceled classes last minute because the teacher was not coming. Also they don't used to have good classes. If you want a cheap gym, ok go for that. But be careful because they will never let you go!

If you respect yourself and your workout, and want to lift weights after work, do not go here. Better just opt for a nice run or hike. The place is very affordable but this comes with a lot of time wasted waiting for weights, in an overcrowded setting and obviously the cleaning lady at the same time. The gym operators do not take pride in what they do - I’ve been in hundreds of different gyms across the states but this is the first time the soap in the shower smelled rotten.

Small gym and super busy before 9 and closes at 10pm on fridays and Saturdays which really sucks for a gym

AVOID!
This LA Fitness location has NO CAMERAS AND THE STAFF STEALS!
The employees are ghetto and don’t even know the rules for their own work environment!
I’ve been to every single LA Fitness location in Los Angeles county and sadly this is the worst. SHOCKING because the location is not bad but the employees and manager just don’t care about their jobs at all and everyone is following their own rules and judging eachother. No structure or care.

They only want to take your money. They refused to give me a refund and kept trying to lure me into spending more money into VIP packages. This is, by no means, a VIP gym so don't even try!

Pretty much the worst LA fitness in the area. As I write this the AC is broken or they refuse to use it, the water fountain is broken, and the elevator is broken. Pro tip don't be handicapped and needing water at this gym. Equipment is old, frequently broken, and generally all dirty.

This place should close up completely. Broken air conditioning with same excuses.they're coming tomorrow.elevator broken since November. Go to Hollywood.

It's too small and crowded, to go to showers and restrooms you have to get out the building to go to another building and all sweaty at night could be annoying and you can get sick

They discriminate. The parking is obtuse. The sales team is ridiculous.
The treadmills are fine. I’m changing my membership. What appears to be a decent gym is far from it.

Probably the worst LA Fitness in LA. The equipment is outdated, there’s never enough weight plates, and it’s typically overcrowded.

It’s just immediately less impressive than all other locations I’ve been to as far as the equipment and organization.

A lot of bad reviews, from a lot of people with annoyingly high expectation. Mens locker rooms are fine, nothing high end, but if you want to lock your stuff, take a shower and get out, they work perfectly, and although not astetically pleasing, they are, in fact, clean! And the sauna is nice and hot! The gym has all equipment you'll need for a comprehensive workout. It is only busy durring peak hours, like every gym ever! Even then, you're never waiting too long for a machine. I don't attend the classes, but the staff is friendly and helpful. They validate parking for two and a half hours. It's definitely a no frills experience, but if you're patient and time it right, they often have good deals on memberships. And it'll allow you to use most of the la fitnesses across the country.

The only reason I give it 4 stars is because the elevator is constantly broken, and makes it a bit of a hassle to get to and from the parking lot. But even then, it's like 30 secs out of the way, so nothing crazy, I just would like to see that fixed. If I could give 4 and a half stars, i would

Total dump! The sales team outright lie to potential new members. Elevator never works, 80% of lockers have no doors and insides are never cleaned (you will get a staph infection for sure). They closed the wet steam room which was only plus to gym. Equipment gets broken and is broken for months. Homeless mentally unstable people are allowed in lockers and get in fights. Rusty sauna works about half the time. The city should do bacteria testing. They never clean and at night and Sundays it is absolutely disgusting. They took away paper towels in locker room so nobody can clean up after shaving. Only positive is front desk staff always seems to be friendly. Manager is total waste of space!

Needs to be renovated desperately, being the location, they are really dropping the ball. The management team took out the steam room in the locker rooms which was the only plus to the gym. Most of the lockers are broken, and the equipment needs to be replaced through out.

As most people know LA Fitness is a No-Frills Health Club. Their equipment is mostly up to date and pretty good stuff. The club and Mid Wilshire that I go to is in desperate need of every model. The carpets are old and some of the equipment needs to be updated. Either people that work there are very nice and helpful. It's never too busy that I cannot get on Ana machine though.

Workout with a view! Amenities are very basic compared to Equinox. Yoga class with Marilyn is great! Get the LA fitness app!

I can't say that any of the LA fitnesses I have visited have been okay. This one on Wilshire in LA is decent but the lady leading the Tuesday night class was horrible. I felt like it was such a waste of time. She didn't know how to teach, she didn't count down properly, she had the music way too fast and we were slinging weights all over the place to the point that it was unsafe. I finally stopped doing what she was doing and did my own thing during the class. I'm not sure why they keep her as an instructor.

The gym is small, which is fine and it seems that most of the equipment is okay compared to other LA Fitness is where most of the equipment is broken. However there are not nearly enough mats for Pilates, yoga and other classes. If you want a mat you have to go around the gym to see if you can find one and there's probably less than 20 in the whole gym.

I spoke with a member who has been attending that gym for several years because she lives nearby. She says they always struggle to keep good instructors. I only tried it out because it's closer to my house but I like the instructors at the La Cienega LA Fitness much better. If this LA Fitness obtain some good instructors I would definitely want to return.