La Libertad Medical Clinic

Everytime i go i remember why i want to change physicians. Been going there since I was born. It is terrible, the nurses are so rude. The front desk don’t give you any correct information. The only good doctor is chambi. The rest rush you out within 5 minutes of you being in the room. The doctors don’t listen to patient needs and will just prescribe random medications. I work in Pomona and I know the THERES ALWAYS a waiting line. My mom wrote my name down at 10am. I got out of work at 1: 30, drove down and got there at 3pm and the STILL hadn’t called my name. All I needed what results and they wouldn’t tell you over the phone. The wait is insane.

I like my first experience here. Everyone was nice and helpful answering the questions I had. The doctor that attended me was really nice and really knew his stuff and was really great at explaining the problems that i had.

Only given a star because I need to submit a review. I work in the medical field and by far this has been the worst experience I’ve ever had or encountered. When you go into a doctors office your main focus is to feel safe, respectful and helped. However I had the opportunity to meet a Dr.who didn’t carry her state mandate of her doctorate. Her name Dr. Hala Youseff. Where do I start. She didn’t greet me. She came in the room without knocking almost knocking over my son who is 23 months old. She was aggressive speaking with an attitude and implosive demeanor. Scared me at first, She makes you feel inferior and she responds defensively when you ask her a question. She makes you feel uncomfortable pressured which makes you question her knowledge as a Doctor. I spoke to her manager Fredy Catota while speaking to him about the incident she came into the room three times not once did he tell her anything. Her manager didn’t de escalate the situation he sat on his chair listened with no sympathy. He seems to be use to her complaints and complaints from patients. He didn’t apologize for the experience and smiled when I left the room as if he found some sort of amusement. The most horrible experience report this clinic it’s the worst. I can’t speak for the workers however they work there so it makes them an accomplice to the Drs. Behavior.

I love their service. I know is a long wait time but is worth it. Dr. Chambi is a great doctor.

If you want to feel better, this is definitely the place to go. I have Kaiser insurance, but I doubt I'll ever go there again other than for our yearly checkups or for emergency services. This is now my go-to for when my 3 year old (or any of us) gets sick. The doctor actually listens to your concerns and does such a great job with the prescribed medications he gives. Prices are also pretty good when you're going the cash route.

The front staff have a terrible attitude, this clinic opens at 8am and you get attended like around 10am and it closes at 9pm and by 6pm there not getting more patients this is something ridiculous.

This is the only location compared to many I've been to in the past, where everyone is doing there job working together as a Team. It's not all about smiles being nice & talkative all the time.
I've been here many times, it can seem they're not attending to you they are. Not only are they busy but they're being productive. It's not easy taking & seeing more than 80+ patients a day. Code of Ethics stands out besides the concern on providing & treatment about your health care. I can't go without mentioning Dr. Chambi, he is an amazing person besides being professional, dedicated & a devoted Doctor, his knowledge on the human body goes beyond the extension of the word it's self. People come from all different states just to be seen by him, I've seen it and even spoken to them of how fortunate, blessed & how thankful they are for coming to meet with him and for having him as their Doctor and in their lives.
Without his help and experience things would've been different. At times it gets frustrating even for me because 2-3 hrs.can pass by before you are called in. All I can say that it's always worth the time waiting. Thank you everyone!

Worst clinic ever, I came in for a check up and it was terrible. First off they measured me and didn't even ask me to take my shoes off. Then when taking me into a room they lead us to a room which was already occupied? They should know this stuff shouldn't they. Then in the room all they did was look at my tongue and asks why I was here. The lady asked me to bend over to see my back when I told her it had been hurting. She looks at it for a second and goes "slight case of scoliosis". Which I know I don't have. Worst part about all of this is that we were in and out of there in under 10 minutes. A check up should never be that quick

Been here before 8 AM & it is 10 AM & still haven't been called. Waiste of time! Yes it's cheaper, but don't waiste your time

Worst customer service. They made me wait for about 4 hours. I told them that I just needed my prescription cause my blood pressure was high and they did not care and made me wait for hours.

This is a non professional clinic. Patients are not allowed to get their personal information over the phone because it was the clinic's "policy". The receptionist was not very polite. To top it off they do not know how to do there job.

The service has been going down the drain. The clinic opens at 8am but the doctor is not even on site till 9: 30-10: 00am. If you're lucky the doctor is there by 8: 40 am. The wait time is usually around 1-2 hours if you're lucky if not it can take 4 or 5 hours. Even before covid-19. So if you plan on going go early. There's three different doctors each come on different days. One of them is cool the other two are something else. Like I went for a flu and ended up coming out sleeping meds for anxiety when I didn't ever requested that.