LaserAway, Lake Forest CA

I do NOT reccommend this place for laser hair removal. The company is very corporate and does things in an extremely rigid, non individualized way. I have had numerous laser treatments in the past and this was by far the worst experience I’ve ever had on so many levels, especially the lack of customer service (Brian the only rude representative to be specific). Scheduling is never easy and only a few nurses actually know what they are doing. Not to mention that they use such a low level frequency that the laser machine doesn’t even work, that being said don’t waste your time or money here!

The worst place for laser ever, I took the full arms package and I paid off at the beginning. After my 4th session I talked to Lisa about having no results she told me to complete the sessions and after that they can do hair growth assessment, she said they have the best customer service and they will take care of me. After that I talked to every nurse every session that I had no results and they told me the same thing. After my 8th sessions they connected me to customer service and the only thing they wanna do for me is 2 complimentary sessions which is so useless for me because I won’t get results with 2 sessions and they’re not gonna refund my money, I also talked to Lisa she said she can’t do anything for me. This company and the people who work there are liars they won’t do anything for you if you don’t get results.

I was nervous at first, but Diane (registered nurse) made the process so easy for me! She’s a very funny person and explains to you the whole step before she starts. I was really surprised how thorough Laseraway hair removal treatment was. She didn’t miss any spots. The ladies at the front desk were super friendly too! Some spots were painful but not as much as waxing. Numbing cream is really unnecessary because the laser device itself has cold air to make it painless. I’m going to book here for my 3rd session if I don’t like the other location for my next one.

Horrible 3rd party loan provider. Paid twice more than i had to. Hair regrow back, waist of money.

After purchasing a year worth of treatments from this location I asked them to look up how many treatments I had left from a different location. (They are transferable and never expire). Every time I came for an appointment I asked for this info and they swore they would look it up the very next day and call me with the info. A year and a half later of asking and I still have no answer. I never leave negative reviews, but this is a last resort to hopefully get an answer. I have been more than patient. Edit: thank you for contacting me corporate and looking up this info for me. Much appreciated. Actual treatment was always top notch at this location. Fast, friendly, and thorough.

Do NOT use Laseraway! I went in for laser hair removal (i am a perfect candidate), it did not work whatsoever and now my hair growth seems thicker and now it's worse. It was extremely expensive! Not to mention they convinced me to use their payment setup with a 3rd party. This 3rd party was charging me more than I agreed. Long story short, this no name ghetto loan company never fixed their error and ended up sending me to collections. Laseraway will not help and said it's no longer their problem. They DESTROYED my credit, and for something that never worked! Biggest regret on a financial level! Please DO NOT get caught into their scams like I did.

Jennifer at Laser Away is awesome. She goes above and beyond to make sure my brazalian is completely hairless. I felt her move the laser wand to the out most borders of my hair growth.

I was a bit nervous as lasers can hurt. I am happy to report it was almost 100% free of pain. I enjoyed the staff and the nurse was very kind and professional. I am grateful to the staff and to the knowledge they had and excited to continue the treatments. Thank you laser away.

Don’t trust them on laser tattoo removal. After 15 sessions my tattoo is still there.wasting money and time.