LaserAway, Huntington Beach CA

I did the laser hair removal package for the whole body basically. Here is my honest review (which I was asked by them to leave) - 1 star for my laser away experience overall but Melissa was so good I’ll give one more for her.

Pros:
- Melissa was the best nurse I had by far- she actually talked me through what was happening and adjusted the laser strength to get optimal results and she covered the whole treatment area. Took her time and was so personable. Seriously 5 stars for her I would go back if it was her own clinic.
- Lots of locations so in theory if you are traveling you can still get your laser done (see con below about booking though)

Cons:
- It didn’t work. I didn’t come anywhere close to 80% reduction like advertised and I did all of my treatments over the 2 years just as they said- there is still so much hair and they only gave me 2 extra “comp” sessions for a small area and claimed the other areas reached the “goal” for hair removal. If you go take pictures of the area with hair before and continue taking pictures of it over your treatment that way you have evidence- nobody told me to do that unfortunately.
- Overpriced. And they try to sell you aggressively and always have “deals”. I spent over $3K total and still have terrible results.
- Scheduling. They are always booked, you’ll never get a weekend spot. They will reschedule you lots. You can’t request a nurse.
- Most nurses don’t like to do laser (which I totally get - who wants to be getting rid of peoples hair lol) but this negatively impacts their work: there is no template for the area they laser so every time they will do less or stop in different places than the other and it’s always rushed. When I felt like they missed a spot they wouldn’t do anything about it.

Overall I would go to a local med spa or dr to do laser. I tried one session at a med spa and they were shocked at how poor of results I had from here after the “end” of treatment and theirs is already showing better for far less money. Hope this helps someone!

On my 4th appointment, the manager megan refused to give me enough numbing cream to put on my whole upper body which i always got 3-4 numbing cream on my previous visits. Megan also threatened me by calling cops if i dont leave! This must be a joke. Stay away from this company. They refuse to provide the service they charge and they are threatening its customers.

I have been going to LaserAway for many years and have spent thousands of dollars. I have never had any issues with the exception of a few accounting errors throughout the years (made on their end), but we have always managed to work through them. Today, I had a horrible experience and for this I will NEVER go back! I always buy a bank roll of 100 units that normally last me a whole year. The last I purchased 100 units was on 03/13/22 and I only went another time on 07/27/22 leaving me with a balance of 44 units. When I made my appointment they told me I only had 6 units left so we worked things out over the phone. When I get to my appointment today 10/18/22 the same issue is brought up. Brittany explained that she added up all of my treatments from when I started and that someone made an error so I only had 6 units left. I was blindsided by the balance and I felt it was unfair for me to pay for their mistake. She told me that they don't do things for free (which was very demeaning to me since I am a paying customer and I have never complained nor have I ever asked for anything for free) and she said she was trying to work with me. Her options were: I could pay or I could pay! (I'm Being sarcastic). At that point she mentioned she could ask someone else to talk to me, so the team leader Jasmine came and explained to me that I did indeed only have 6 units left because someone made a mistake. Again, how is that my issue? All I know is that I still have 44 units left from the bank roll I purchased. They can't and shouldn't be charging people for their mistakes! Jasmine told me that they would continue the botox but I would no longer have any more units after today as if she was doing me a favor! I guess I will take my money elsewhere! I will NOT tolerate someone disrespecting me, belittling me and making me pay for the consequences of their actions.

On a good note, the nurse named Hunter was the sweetest!

Beauty is pain.however at laser away Thaomy N.really made my procedure go by quick and comfortable. She thoroughly explained the process and asked me several questions in order to get the best result. Some parts were more painful than others but the results are worth the tiny pinches you feel. Earlier today there was a scheduling issue but Celeste really took the time to listen to my concerns and resolved the issue for me. As a business owner I can appreciate when the staff is professional but also compassionate and understanding to the clients needs and expectations. I am on my second treatment for laser hair removal and already can see a huge difference on the hair growth! I am excited for the end result and highly recommend this location to anyone interested in hair removal.

This place is absolutely horrendous. A few years ago they were advertising online a special on laser tattoo removal. When I went in person for the “consultation“ it’s like standard policy there to completely flip the script and try to pretend like their advertisement didn’t exist and then “you with this huge “package“ that is 20 times the cost of their advertisement.

So I never used them, and then recently they advertised three sessions of tattoo removal for a certain price. And I went ahead and purchased the Groupon. But when I called to schedule my appointment the first thing that she did was try to completely invalidate the Groupon that I purchased and try to upsell me on this massive package where it would’ve cost again 20 times what I had just purchased for. I cut her off and told her that I am only interested in the literal offer that they put out on Groupon. Three sessions for this amount of money is what you advertised and that is what I want. Then she said she would call me back and never called me back!

Thaomy (Tee) is such a sweet, caring and great RN! She always goes above and beyond, so great.

I had my 4th treatment for lower body and I absolutely loved the RN, Gacia. She made the experience care free. She is very thorough, detail oriented, and made it very stress and pain free. Getting laser hair removal in certain areas is embarrassing and she made me feel so comfortable and she made sure that all areas were treated. Thank you so much! I just wish LaserAway let you schedule appt. ’s with specific staff I’d schedule with her every time!

I’m so happy I finally decided to go to Laser Away. The entire staff at the Bella Terra location is awesome!
The ladies at the front desk are beautiful and very welcoming. They are also very helpful and informative about all the services they provide.

I went there for juvederm ultra plus. Valerie was did my injection. She was very knowledgeable and did an amazing job with my lips.
She took her time and was extremely gentle.
I am also on the process of laser hair removal and I’m very happy with my overall experience at Laser Away.
I highly recommend them to my family, friends and strangers.

Love this place.very clean and friendly. All the ladies are very pleasant and helpful. Glad I chose Laser away!