LensCrafters, Palm Desert CA

If you are trying to make an appointment, or asking a question, don't do it over the phone. The lady who answers is always rude and grumpy. She makes you feel like she is doing you a favor. If you don't like your job, get another job, but don't take it out over the phone.

Always amazing! I am able to walk in and everyone is so helpful in helping me adjust my glasses, even though they were not purchased from Lens Crafters. They always help! Thank you!

Janina was super helpful finding me two new pairs of glasses. She was very patient with me and was quite fun to deal with.

Replaced screw in my wife's glasses in 5 minutes would not charge me Kayla was awsome

Worst customer service.soent over 700.00 on glasses.was texted and told all three pairs were in.upon arriving, only two pairs were ready and one was wrong.the manager said, the tech made a mistake but never sorry.i dont know how this manager has that job.wow skip this chain and find someone who offers customer service.stay away.

I had an impressive visit with them, I was greeted when entered, they explained everything about my insurance, helped with the selection of my glasses to feet my face. I definitely recommend LensCrafters.

After recently moving to the desert, I was needing glasses. Janina at the Palm Desert Lens Crafters was very helpful and knowledgeable- she helped me find new glasses and sunglasses!

I just had a pretty incredible experience at the Palm Desert LensCrafters location. Jose was able to help me quickly, and with a smile on his face. Incredible service, highly recommend!

This place is great! The eye doctor is the best and their customer service is unbelievable! Daniella is the kindest soul who helped us make good choices for the style of glasses and fitted them so comfortably.

Had eye exam and purchased glasses. Everyone was courteous and kind. Great experience. Thank You

Very nice experience! The Dr.and all the employees were extremely helpful, nice, courteous, and professional. I would definitely recommend.

I’ve been coming to this location for a couple of years now. I am truly amazed and touched at the kindness and professionalism of the staff at this location. Every time I go in, I feel like I and the customer they’ve been waiting for all day! Such a refreshing experience, lots of excellent advice and expertise of all of the employees. Jeanina helped me today, and was so warm, kind and funny.
It is employees like her that keeps me coming back and referring other patients to your practice.

I’ve gone to several optometrists in the desert and hands-down barn on. I am most pleased with this location. Dr.is on point, and is present with patience and respectful as well. Not to mention my eyeglasses are always perfect.

I really would just like to express how lovely it is to walk into a store and have this type of an experience. I leave smiling every time I come.

Long story, I messed up my glasses on holiday. Lens crafters saved the day and were really nice

Janina (763883) was AMAZING! She answered all our questions and outlined a few price difference, to see what would best accommodate our budget. I love LensCrafters frame selection, but I have to say, having an employee like Janina is what, not only make the sale, but keeps customers loyal! Thank you Janina and thank you LensCrafters for hiring someone who makes you feel like you matter!

Janina at Lens Crafters Palm Desert is competent, professional and a delight to work with. Thank you.

Brought in a pair of eyeglasses that were slipping down my nose after twice having them adjusted at another optician. Janina came up with the solution and fixed the issue within minutes. Thank you Janina! I’ll be back!