Les Schwab Tire Center, Hanford CA

I stopped by to just have air put in my tires because I noticed one was low. While filling up the tires, the mechanic noticed I had a nail in my tire. They fixed it quickly!

I am a long time customer with Les Schwab and recommended my husband take our truck to the hanford location since he was in the area. Never again. The employees, rather than work efficiently to take care of the line of customers, were talking and wasting time with one another. For a simple oil change and tire replacement my husband sat there for over 3 hours as well as the other customers that were ahead of him in services. Needless to say we won't go back to that location. Very dissatisfied with the work ethic as other locations have held themselves to a higher standard of efficiency and customer service.

This placed felt bias cater toward color of skin, I have my tire replacement for the forst time that took 4 1/2 hours, from 1pm to 530pm while I’m waited, I observed for the past 4hours, Mexican, black waited too long while white can easily go in and out in less than one hour. Majority of employees are white, the manager is white, this would be th last time I’m going to this place. James has attitude big time! I only went to this place because they do wheel alignment however it wasn’t done, they told me after 41/2 hours the alignment is not done due to age of the car, plus the spare tire was not done either perhaps the manager fixed the issues.

Jared was outstanding, everyone had their PPE on to include mask, I felt safe and secured knowing the true professional are following the rules, that why I shop Schwab they are doing it right, Thank you All

I love Les Schwab best tire company there is.
I have a big problem with the one in Hanford CA though. I've never been treated bad at any other one I been to but this one in Hanford dont stand for wat Les Schwab stands for they only care about money an not helping ppl out just so happens everybody there is white David Smith is a racist.

Best Service Ever! They got me in and out in less than 30min. First off a technician greeted me as soon as I exited my vehicle. Second the technician informed me of what was wrong with my car and the price. After that I was in and out in 30 min.

I came in today to have a tire repaired. Ryan was so helpful, polite and professional. I will never go anywhere else again. The customer service at this location blew me away! Thank you!

Truly a 5 STAR PLACE! Yesterday I noticed my tire pressure light and alert come on saying low air so I went to gas station to put air and saw I had a huge screw in my tire! I put the air and drove home only to wake in the morning with a low tire again! So I took my other car to work and called around to get quotes on a repair or patch. Everyone was quoting $30+ dollars and that wasnt something I wanted to pay but I really didnt have a choice. Well I got to calling Les Schwab Hanford CA and told them my dilemma and they said well we can surely repair your tire and it will cost you nothing! I asked the employee again what the cost was and she said FREE! I was so ecstatic and when I arrived they were the most friendly people ever! Offered me snacks and a coffee and repaired my tire free of charge and even shined my rim! It's rare that big companies offer anything free and to top it off be so nice! I will ALWAYS PATRONIZE THIS BUSINESS from this point forward! I highly recommend you also give them a try!

Bad service they said 1 hr or maybe more and right now I have 2 hours and a half and still doing rotation and balancing, bad bad

Professional people and train technicians, and they do great work. Unable to meet a specific price for a tire brand i wanted, but they still took care of my tires.

Excellent service from the receptionist to the mechanics/tire specialists themselves. Super helpful, explained everything to me and my husband. Highly recommend

My husband went to Les Schwab needing a tire repair. The customer service rep told him he was willing to do a free repair as long as the nail is in a repairable area. So, I met my husband at Les Schwab & waited around for the repair while my husband returned to work. About 10 minutes later, the customer service rep told me that the nail was NOT in a repairable area as it was "near the outer edge of the tire". He said he can sell me two rear tires to match the front and gave me a quote. I told him I am going to wait on this & asked him which tire the nail was in. I was unaware of the location because I hadn't visibly seen the nail as my husband was the one who brought the vehicle in. Anyways, he pointed to the drivers side rear. So, I thought I would get a second opinion. I left Les Schwab and called my husband. I told him what the rep said. My husband said that the nail WASN'T at the drivers side rear, it was at the right rear. I took a look at the tire and saw the nail at the right rear, IN THE MIDDLE and NOT at the outside of the tire like the rep told me. So, turns out the nail was in the repairable area. I found this to be deceitful as the rep probably thought I was just some stupid wife who would probably fall for this and buy new tires. Not ever going back because I do not like being lied to. Got the tire repaired somewhere else, saving hundreds of dollars.

LONG REVIEW INCOMMING.
Took the wife's car for a free break inspection to get breaks and possibly rotors replaced. Upon dropping the car off, they said it will be about 2 hours before they can even pull the car into the shop to do the inspection. Seemed like a long time but, ok, it was my day off.

2 hours later, they called me back only to tell me they couldn't do the inspection because the tires we're bald and policy says that they can't do an inspection if the tires are bald. (Tires definitely had wear, but were not "bald. " Not sure how that would effect a break check, but what do I know?) No matter if the policy makes sense or not, policy is policy and they're not gonna do. I get it. What bothered me the most was that 2 hours of my time was wasted and nothing was done to the car besides having the tires evaluated. Why isn't checking tire tread something that an employee can do in the parking lot before a customer leaves their car there for 2 hours?

They wrote me up a quote for 2 new front tires. But I declined because I just couldn't afford it. The money I would spend on those tires were gonna be needed for the breaks and rotor replacement and we had to save up money for that. Unfortunately it just wasn't even an option.

So now the wife's upset because now new tires weren't in the budget and we've been needing to get this taken care of for her safety. So I called up PepBoys and explained our situation. They didn't have any policy about balding tires effecting a break inspection so obviously we were happy with that. The gentleman came out to the car to get some information and guess what he did? HE CHECKED THE TIRE TREAD RIGHT THERE ON THE SPOT! He did say that the tires were near end of life and ONLY recommended that they be changed soon, but had no problem only checking the breaks and rotors. So we gave PepBoys our business and the wife is relieved that she doesn't have to buy new tires (yet).

To wrap this up, I'm gonna give Les Schwab 2 stars instead of 1 because I know those are good employees and I've had good service from them before and I don't think it would be fair to give them such a poor rating based off their corporate office policies. They're just doing what they're told. But feel like the simple task of checking a customer's tire tread before they leave thier car for hours at a shop only for nothing to be done can really save people a bunch of time and patience. This should definitely be fixed.

Rang me up a $500 bill to replace tie rods that I later found out weren't even bad after taking the car to two other places for a second and third opinion. To make matters worse, I told the other two places (Billingsley Tire and Pep Boys) exactly what the suspected problem was and told them to find an issue with the suspension and they didn't find squat. I actually went to Billingsley to have the part installed but they refused to do the work because, and I quote, "we're not going to do work and take your money for a part that doesn't need to be replaced". The final conclusion was a bad alignment which cost me $98 at Pep Boys after my military discount and a free alignment check. So in the end I basically wasted 2 hours of my life that I'll never get back. PS- check RockAuto for parts before making these places charge you an arm and a leg for nothing. Cause the tie rods they rang me up for was $185 from them, $102 from O'Reilly's (using the same part number) and $21 a piece on RockAuto.

Got a tire rotation from them and they were on the time deadline they set. Always a great environment going there

Lack of communication with the customer and when you asked why they did not comunícate with you, they’re quick to say “it’s policy of the company” to just do without explaining to the customer first? I don’t think it’s right.

I was pulled over on the side of the road with a flat! The manager of the store happened to be on the road and he stopped and made a quick call. Within minutes one of their guys had shown up to graciously put on my spare! They didn't try at all to drum up my business for the new tire.needless to say, I definitely took my car there to get fixed! Very appreciative! Awesome job and a terrific random act of kindness!

My car had an almost flat tire this morning. Filled it with air and took it straight to Les Schwab. First time going there but the service was awesome! Explained my issue to the tech and left him the keys. Received a phone call in less than an hour that my tire had two nails in it but was now patched and ready to go free of charge! Definitely keeping my business here

Offer flat repair for free, but the told me that they couldn't fix my tire because of location of the nail. Another shop fix it no problem.