Lexus of Valencia

Absolute worst dealership. Bought a lifted truck last year with the extended warranty which I am now finding out is worthless since the truck is lifted. Contacted Mark to try and have them fix the transmission since they sold me the truck like this and I have gotten nothing but the run around and now no one will return my calls. Completely unprofessional, do not waste your money here.

I went in this weekend to look at an NX hybrid. Sales Consultant Sankalp Varma accommodated my requests and made the process simple. He is easy to talk to and knowledgeable about the Lexus line. I walked away with a new vehicle that I love!

*WARNING* this dealer is selling CPO cars with damaged. Please see photos, I wish I documented more. They had me drive 3 hours from San Diego, ran my credit, assured me the 2020 GX460 was in pristine condition. After I inspected the car I found out that the car was damaged from the rear with major body work and it wasn’t reported. The paint job on the rear left panel was completely warped and uneven. Not to mention the chipped black paint all over the right side! The left rear light showed signs of damage too. Do not buy from here.

This Lexus dealership is so easy to work with. No hard push! Look for Jose! He has helped me and my daughter purchase our cars with ease!

** Do not waste your time or buy from here** Please READ **! Bad customer service from Yhaya Harb, Preowned Manager and Elijah Willis, General Sales Manager
****DONT SELL YOUR CAR EITHER*****
I went there for an appraisal Sunday 30th they came out and appraised my vehicle we negotiated and I accepted their final offer with out trading in for no other car. Next thing was to sign paperwork but then I asked to see one of the vehicles they had for sale so I looked at it and I liked it then they worked out numbers but they didn’t seem good to me so I was like that’s fine for now I’ll just sell you guys my truck so they said yes that’s fine. And everything was ok until they were taking along time and I asked them are we still good with you guys buying the truck because if not, no big deal I just didn’t want to be waiting for more time since it was my son’s bday and had already spent about two hours and 30 mins waiting for them and I even told them that we drove from Bakersfield CA we had other things to do but he said yes we are buying forsure just wait a bit more they are doing the paperwork. 5 mins later he comes back and says is this under your name and said no it’s under my business But I’m the original owner I have proof of ownership and he was like do you have the registration and I was like I forgot it at home when I cleaned it I can always send it to you and I asked them is that a problem they said no… either way theres money owed the bank and showed him proof of the business ownership they had the vin # / I gave them the info of the bank that it’s financed through also keep in mind the year of the truck is a 2023. Then he said…. They just want to know If your the true owner of the vehicle and I said yes of course I have all documents of ownership of business and he said that’s fine. 20mins later he comes back and tells me tomorrow will just continue the deal and I was like how come? He was like ima try to get you more and I was like ok but how will you do the deal if I’m in Bakersfield? He’s like I’ll pick up the truck from you Tomorrow and I was like wow really but ok so we left and told him ok we will have the truck ready. Next day I texted him and said are we still good for today if so what time and he’s like “ I will let you know tomorrow “ I replied ok. Then I told him if they were gonna buy the truck still and he said yes and I was like ok if not so we can continue searching for buyers. The next day comes and I texted him I can come drop off the truck and he’s like give me few minutes and i waited about 3hours until I finally said to him through text just let me know but be honest if not don’t keep me waiting then 1 hour later I get a call and he says that they don’t buy cars under businesses name but I was like wow really? I have sold cars to carmax and other dealers that my business had owned and never went through this.the point is that they are total waste of time.what I really think is that I feel like they changed their mind about buying since I didn’t buy the car from them and they even said no purchase necessary… wow what a waste of time …. And the other guy Elijah Sales manager was not taking the calls …. They could of said we are not interested in your vehicle but noooo …. So here I am now leaving them this review…. Not responsible, Don’t come here please void them…. Not professional …also they have mark ups on their used vehicles not good…

A $26,800 car became a $39,000 car after I said I would by it at the listed price. Sales manager, Michael, was the one presenting these new numbers and telling me all the charges were "mandatory". I got up and left at this point telling them I don't deal with this type of dealership. Salesman came out after me telling me he would get fired if I didn't buy the car. Such juvenille tactics. General Manager, Elijah, took off all the ridiculous add ons and I got the car at the listed price. Don't even talk to Michael if you go here, go over his head immediately.

Used to be a great place but is now a dumpster fire. I was okay with paying more for better service but now they treat you like garbage. I will never go back here. Getting rid of my Lexus because of Lexus Valencia. They do not care.

I started calling Keyes Lexus of Valencia attempting to buy a used Hyundai Kona for my son for college. I was corresponding via text message with a sales person (Chris Elias) the price of the the car was $17,888 for a blue 2018 model. I explained to Chris that I had exactly $20,000 to spend on the car. He told me we can do that price. The issue was I could not make it out the location til Sunday morning. I let him know if the car did not sell over the weekend I would come by Sunday morning. By the way I have all the text messages back and forth to prove my claim. On Saturday night I contacted Chris via text and asked if the car was still available he replied I don’t know. His statement was kind of perplexing since he claimed to have worked on Saturday til 8 pm but he could not confirm if the car was still available. He did say he would let me know Sunday morning today if the car was available. I reached out at 10am and was told the car was still available. To add insult to injury I live in West Los Angeles and needed to travel to Santa Clarita approximately 40 miles door to door. We were also experiencing the first hurricane/tropical storm in the last 40 years and I made it clear that I was coming to purchase the car no financing for the agreed price of $20,000.00. When I arrived the price suddenly changed and even worse I am told the car will not start it needs to be jumped. All the while Chris is acting like he has no idea what is going on. It is not like I didn’t reach out to him on Friday checking on the car and letting him know I wanted to purchase it. One might think you would start the car and make sure it would be drivable. However, I guess in today’s day and age that was above and beyond what this dealership could deal with. We finally get to drive the car and I press the ignition button to start up the car and of course it will not start. I turn to my son who was with me and said let’s get out of this place they are fraudulent. Chris says don’t leave let’s go see my sales manager to find out what is going. Against my better judgment I follow him and the sales manager says the car needs a new battery we will have it replaced on Monday. I didn’t travel 40 miles with zero visibility during a hurricane to have to come back on Monday to purchase the car. Needless to say anyone who would purchase a car from these people needs to have their head examined. A complete and utter waste of time literally treacherous driving conditions. I would never set foot at Keyes Lexus of Valencia.
Completely unprofessional and bordering on Fraudulent practices.

Consumers stay far away!

I got a new Lexus in December and did not come with a second key due to the shortage. In June I received a message from Lexus that I could arrange to get my second key. I called Lexus and made an appointment to get the 2nd key at Lexus of Valencia. Made the appointment on 7/3/23 for Thursday, 7/6/23 at 8: 30am. When I go to this dealer no one greeted me. Some young kid came out with an iPad and videoed the vehicles. I asked for the person I had the appointment with and disturbed another employee who was texting on his phone. I waited for 20 minutes with others who, like me just stood next to their vehicles. No one appeared to even know what I was there for. Despite making an appointment, leaving my car with them only for this reason of getting my 2nd key, they called and told they do not have the part. My time is not valuable to this dealership. Something like getting a 2nd key or making an appointment is too difficult for them to accomplish.

Mark Malasig in Sales was efficient and patient in helping me with my purchase. My experience with the whole staff was pleasant and I always felt welcome (I've been to this location a few times). I would definitely recommend to friends and family. Thanks again Mark!

This place is a joke, They asking $3500 for accessories on used lexus with mismatched tires and no one was there when i got there, i thought the dealer was closed

Attn to public stay away from this dealership all fheaves are there. They steal my $1000 while counting the money and promissed to investigate next day and call me which never happened after i left a several massages about the loss to the generall manager mark haynes which was promissing to find and refund the money. Any way my loss will be your gain to stay away from this mofuc—-rs and save your money

Jose was amazing at helping my daughter buy her first car. No sales haggling whatsoever. Highly recommended!

I saw a listing for the used car I wanted from this dealership, the price that was listed online was way lower than the price that was given to me. The managers gave me an invoice that was $4,000 more (excluding taxes) than the price from the listing! Charging me for premium air in tires using Nitrogen for $800? Are you joking? ! A special $1,000 coating on the car that I did not ask for? WHY? ! THIS IS A USED CAR! I was approved from their official website for ~6 % APR, yet the invoice stated 8%. They never answered any of my questions, ignored all of my concerns that I had about the listing they had online, and went as far as stopping all forms of communication with me when I was trying to sign the contract. These people are scammers, please stay away from unless you want to throw away your money. Please be warned, do more research before making a purchase. I am so glad I backed out, I recommend you do the same. 0/5 stars if I could select that option.

I had a great experience here at this LEXUS! Salesman Jose Moscoso & Ms. Christy, were perfect! If you live in the area & is interested in buying a Lexus, please go see Jose! He’s great at what he does. He’s very kind! He will get you right with whatever you need!

Thank you so much!
Love, Markisha!

Where do I begin with Mr. Rob Zakaryan… Purchasing my new 2023 Lexus IS 350 was very smooth and rewarding. I had the best experience with Rob. He’s very well spoken and very knowledgeable. He was patient with me and I didn’t feel any rush to purchase my new vehicle. Overall such an amazing experience, definitely recommend Rob to anyone trying to purchase a vehicle.