L'Horizon Resort & Spa, Palm Springs CA

From check in with Deana (so sorry if I spelled this incorrectly), to Elizabeth at the spa. Every staff interaction was damn near perfect. Special shout out to Marcos, Katie and Wendy! Omar, Priscila, and more. I tried to get everyone's names memorized because each and every one of you made this such a memorable trip.

The food? Outstanding. A lot of higher-end locations like this tend to inflate menu descriptions with culinary jargon to sound more interesting than they really are, but the food options are legitimately delicious, thoughtfully sourced, and presented well. The drink options. THE DRINK OPTIONS. Marcos, MY MAN - you are some kind of mixology wizard with a good heart. Katie and Wendy you both are so sweet. Everyone I've mentioned needs some kind of special recognition from management; a raise, a high five, a new BMW, SOMETHING.

In regards to the accommodations themselves: exceptional. I booked through AMEX and was provided a complimentary upgrade to what I feel was the best bungalow for my specific stay. The room is well appointed and clean, the housekeeping staff are super attentive and neat. The turn down service staff (I'm sorry I never got your names!) are so kind. The small details from the moment you arrive to the time you leave show a level of intent you really don't find in many places at all these days.

I could have chosen closer accommodations as I was visiting Thermal Club for a few track days. I'm glad I didn't. I'll be back to Thermal some time soon for more track time and you damn well better believe I'm returning to Horizon because of the superlative experience I had on this trip. Thanks again everyone. (Hi Katie!)

Pros:
- Beautiful landscaping and architecture.
- Decent restaurant.

Cons:
- Mandatory valet parking at $35 a day. There is no need for valet. They park your car ten feet from where you pull in. The lot was also empty, which makes paying for parking even more ridiculous.
- Poor service. While everyone was professional, we ordered breakfast the night before to arrive at 815am. By 845am, our food had yet to arrive, and we were informed the order was on its way. By 905am, we canceled the order because it never showed up.
- Noise. Starting at 8 am, you'll hear loud club music with solid bass piercing your bungalow. The insane part is there was no one at the pool or bar, yet they still think its a good idea to blast music so early in the AM.
- Price. At $750 a night, you're still hit with an additional $45 resort fee every night. This is on top of the mandatory daily valet of $35 a night. Also, I wouldn't call this hotel a resort by any stretch.
Overall:
Very disappointed. My wife and I will never stay at or recommend a Hermann property.