Lincoln Fairfield

This place and the people that work here are as Worthless as people come! The family who owns this dealership and several others, are scam artist and will screw you over any way they can

Facility was clean and inviting. Staff was friendly. Jake Boshee was very helpful and knowledgeable. Car was done when promised and returned clean.

Awesome and friendly service in the Quick lane by Matthew Mercado. I'd give him a star if I could!

It is where you get Original parts at.for Ford's and IF you are FAST. It means First ON Race Day!

Prices were reasonable, staff friendly (Michael) abd inventory for new vehicles was good. Looking for used so had to keep going

Been here a few times, Good service people, always keep you posted on what's going on.

I bought a Black Label Lincoln Navigator here in March and traded in a leased Navigator. Now, in June, the trade-in and sale have still not been completed successfully (Isn't better customer service supposed to be part of the Black Label experience? !) You should expect: (1) a lack of competence (or interest) in processing your paperwork correctly, (2) no one answering their phone or returning phone calls.ever, and (3) a complete inability to talk to the dealership general manager about your difficulties. I've had happy experiences with a number of Lincoln dealerships over the years; Lincoln of Fairfield definitely qualifies as the worst I've ever encountered.

I took my car to the Quick Lane for the usual oil change plus tire rotation. They did an excellent job, again.

Bought three cars from here. This dealership is huge! I've always had a great experience with their service. Oh not to mention you get lifetime car wash when you purchase your vehicle from Ford Fairfield!

First-class Quick Lane service! The staff was courteous and professional and had my 2020 F-150 in/out quickly. They even washed it before returning it to me. I highly recommend Ford Fairfield.

Great customer service. Salesmen don't bug you like most dealerships and will actually let you look around by yourself until you are ready for them.

They kinda got over on my family. But it's under new management and they are gonna help you with everything you need. Just trust them and get what you desire.

They took my truck in to service told me they would notify me when the issue was dealt with and then also gave me a ride home very friendly very clean and very helpful

I have purchased numerous vehicles from Ford over the years, most from Ford Lincoln Fairfield. The sales department has always been exceptional, I can't recommend them enough. However, every single time I have used this dealerships service department it has been nothing but trouble. Most recently I scheduled my Lincoln MKX (purchased from the dealership) for an oil change and recall service. I used the Lincoln Way app, thought everything was good to go, however when I called because I didn't receive a call to confirm pick up. Once again, nothing in the dealerships system. So I tell them when it was made and confirmation number I get sent over to service for the oil change and have worst customer service yet, I explained this was scheduled FOR A REASON but she was rude and said no, can't get me in on the time or day I scheduled putting me off a week, refusing to even try to remedy the situation. I should have expected this as this seems to be a repeat problem with them. I tried to get her to look at it from my point, as the customer but I was obviously bothering her and she refused. The worst customer service and it is sad because the sales department is exceptional, the service department should go sit with sales for a day and see what real customer service is. My next Ford will be serviced from another dealership.

I have purchased 2 vehicles and leased 2. Their crews in all departments are the best in the business.