Little Rascals Clubhouse

A wonderful place for birthday parties. Very convenient - Fun, food, decorations, ice cream, cake, face painting - all arranged into one neat package. If your toddler has a birthday coming up - THIS is the place.

I shopped around for an indoor playground in the valley for my son's 2nd birthday and this place stood out. Management was helpful, the area is large, and the price was competitive. My son and his friends really enjoyed the evening!

Love that this place is open during a global pandemic. Love even more that the parents and children walking in and out aren't wearing masks. I'm sure nothing bad could possibly come of that.

I typically don't write reviews, unless I want to give a 5 star to help promoting a business. However, this time I had such a bad experience that I can't help but posting this negative review.
I start from two years ago, when we used to take my son to this place almost every other week. My parents even took him more than I did, and the two ladies who are the owners/managers knew us well. My son loved this place so much that we decided to have his third birthday party there last year (He's 4 now). Since I had my second baby, things got a bit crazier so we couldn't go there as much. Few months ago, I decided to take both kids there to play for a little while and it was only half hour before the closing time. I paid $22 for both kids, however my little one started to throw a tantrum and didn't want to get out of her stroller. My son was already playing in the playground for 5 mins, and I just decided to leave since it was too close to the closing time and my daughter was still in her stroller. I asked the staff who was in charge at that time (I didn't know her), if it is possible to give us credit for this time since my daughter didn't even go to the playground and my son played only for 5 mins. She did not accept to give me refund because my son used the playground for 5 mins (seriously?) and the only thing she could do was giving us a punch card and write a note in the back that we paid once but didn't use the playground, and she put her initials at the bottom. And that would have been the credit only to use for my daughter next time. I accepted and we left. This morning I was shopping on Honolulu Avenue and decided to take my daughter there to play for half an hour and we could possibly use that one-time credit. I showed the note to the lady (who knew us well), and she looks at me and says: "I know what you're talking about, but the staff who wrote this said that you haven't paid! ". WHAT? Don't you see that the note says" have paid already and haven't used the playground"? I told her I hope you recognize that we are your regular customer and we threw my son's party here last year. I wouldn't want to lie to you for $12, and even if, how would I know your staff's initials? ! She admits she knows us and still says to me: "I've been so nice to you and I have already let your son play here for free before"! EXCUSE ME? Why would I come here for free for no reason? And if my son came here for free once (perhaps with my parents) that came with the $800 package that you sold us for my son's 3rd birthday! (their package came with one free session for the bday child). I hope she knows that I am not desperate for $12, and I could simply pay and go in, but I got so offended by her attitude that I decided to leave the playground with my 18 month old, and I will never ever go back to this place again. What a shame! They treated their regular customer as a person who wants to steal from their business, and that's extremely rude! I hope they realize having a good reputation is not just by doing a one-time business and it is all about keeping good relationships and having good attitude. I am very disappointed!