Live Fit Gym • Fairmont, San Francisco CA

Lots of equipment! Cardio area, free weights, stretching area.

Very much enjoyed working out there. Person at the front desk was very kind.

Title: Extremely Disappointed with Live Fit Gym

Rating:

I have been a member of Live Fit Gym for a little over 4 months now, and I must say that my experience has been extremely disappointing. When I initially joined, I was skeptical about the value of this gym being the premier choice in their monthly package deal. However, due to its convenient location and the presence of a sauna, I decided to give it a try and signed up. Unfortunately, my expectations were far from met.

One of the major downsides of Live Fit Gym is its small facility. Considering the premium pricing and its association with the "Fairmont" Hotel, I expected more space and amenities. Surprisingly, I discovered that this location is at the higher tier for access to a sauna and steam room, which are supposedly exclusive to this location and not available at other Live Fit gyms.

However, the disappointment did not stop there. Throughout my membership, the steam room rarely worked and was out of order most days, including the past week. This lack of maintenance is unacceptable, especially considering the premium membership price. But what adds insult to injury is the state of the men's bathroom during the day. It is absolutely disgusting, with urine all over the toilet seats. It is disheartening to witness the general manager, who should be accountable for cleanliness, neglecting these issues. I have seen him inspect the facilities and bathroom multiple times, yet he does nothing to address the filth. Even worse, he used the sink filled with someone's shavings and left it for the next guest. How can someone be an effective manager if they don't lead by example?

I want to make it clear that I don't intend to get anyone in trouble with this review. My purpose is to express my disappointment and concern about the way my higher-priced membership is being utilized. It is disheartening to see the lack of attention from the leadership team towards these issues. I strongly urge the upper management to conduct an unannounced visit to the facility to witness firsthand how poorly maintained it is.

Furthermore, it is worth noting that Live Fit Gym does not offer any classes at any of their locations, except for one. This lack of variety and options further adds to my regret for choosing a six-month membership with Live Fit. I sincerely wish I could reverse this decision.

In conclusion, my experience with Live Fit Gym has been nothing short of a letdown. The lack of functioning amenities, poor maintenance, and unsanitary conditions make it impossible for me to recommend this gym. I hope that the higher management takes immediate action to address these issues and improve the overall experience for its members.

The manager is not unethical. He is dishonest. I paid an initiation fee and one month's membership on behalf of an acquaintance. I made it clear that any membership beyond that was on the other person.

When I noticed a membership charge 6 months later and called to inquire, he remembered the arrangement and told me the acquaintance had never taken over the membership. Rather than cancel her membership, he chose just to keep charging me.

My bad for assuming a merchant would honor a verbal agreement. His dishonesty for taking my credit card and just charging it until he was caught.

Everything is in a good state, but it's not the gym with full equipment

Great facilities. Clean. Filtered water. Lots and lots of options for working out. Cardio area, see video. Weights at varying levels, with multiple stations for 2-4 people doing the same workout. Plenty of space for stretching and warming up.

Only con is the price. I’m not accustomed to paying a daily rate just to access the gym, much less $25. There was some weird miscommunication with the hotel and the gym (a separate business), but it got sorted out. Just another con of having an independent business housed within another.