London Pride Dry Cleaners, Petaluma CA

I never right reviews, but thought it was necessary since I dealt with the owner and he was extremely rude and unprofessional. I brought 10 items to be cleaned. It was $110.00 which I thought to be high but figured maybe they were great at that price and I would be paying for good work and customer service. Boy was I wrong. When I picked up my clothes there was one shirt that was not cleaned properly. He rudely explained that he has been doing this for 35 years and I wasn’t paying him to get stains out, I was paying for him to try. I disagree on this point. He then stated, that he tried to clean it three or four times and that it was not going to come clean. He rudely told me to get out of his business and that I didn’t have to come there again. I once again asked if he could refund the amount for just that one shirt since he didn’t provide the service that I thought he was providing. Then I brought the shirt home, pre-spotted it and then cleaned it in my washing machine and it came out perfectly clean. If he is a professional, and has 35 years experience, I believe he should’ve been able to get the stain out. I’m not sure how these people stay in business when he says that he will not refund my money for one garment out of 10 because he does not get paid to remove stains. Unbelievable to me the lack of attempt to resolve a customers problem amicably. I would not recommend this company as there are many cleaners in Peteluma and surely we can find a service that cares about providing a professional service. After looking at a few bad reviews and that they stated the same thing that the owner was rude or unprofessional, I’m sure this is their business practice and not an isolated incident.