LOT Polish Airlines Cargo

Worst airline in the world. They have no control over their luggage. Planes are always late and delayed. Extra luggage fees have a hefty cost.

This airline has poor service, If you want to know it's worth to fly with them, I will say it's worth to spend couple hundred more fly different one, this guys needs lots of upgrades including management and airplanes.

I always fly LOT Los Angeles-Warsaw.always on time! Good food and great service.no complain. Happy 100%. Thank you LOT and keep it up!

The worst airline ever! Delay after delay! Nickel and dime every thing! Charge you for every extra pound! Rude! No apology for hours of delay!

It almost gets to the point that they want to put even your passport in the scale so they can grab money. She was skipping some people, just like in Soviet Union they would take bribes to let take overweight things.never will fly with them ever!

I'd give zero star if it allowed! Waited for hours for my checked in luggage, and it didn't arrive. Went up to the customer service, I was told that there were gone. Referred me to another company which was supposedly covering for them. Filed a lost luggage report, so far no response. Calling customer service to follow up, stay on hold forever and ever.no answer. Get frustrated and hang up. Do NOT fly this airline!

I have been traveling for over 45 years (all my life) and in recent years, I have been traveling at least 4 times a year internationally and this is by far, the worst airline I ever had to deal with.
They cancelled our flight, literally stole our money and were informed to file claims on line, then were informed that it will take 30 days to respond and until now, it has been months and when I call the customer service number, we are told that they can't reach them and can't give us any estimate of time of when we can hear from them or when will this be resolved.
The biggest concern is that I don't understand how this airline can operate legally in America. I completely understand that things happen, but they are not equipped nor have ANY PROCESS to deal with these situation. And, they claim they are the first airline in Europe? It sure not showing with their skills to handle emergencies.

We were Delayed 14 hours then canceled, had to get our luggage back and had to go back to check in process to be given other flights, but they had one agent certified to look for all passengers. We were one of the first on the line and took them 4.5 hrs to get to us. They lied about providing passengers with hotels and transportation by their managers. Most ended up spending the night on floor. The most rude staff. Incompetent staff and most unprofessional. Even if they offer free tickets, I will never fly with them ever again. They ruined our vacation

Very very poor service, rude agressive representatives. I will not recommend to anyone to use their service