Lowe's Home Improvement, Burbank CA

Having placed an order for $2000 of appliances, they will not answer the phone. The stove and refrigerator might eventually get delivered, or not, but Lowe's is fully armored against any customer contact. Their basic practice is keeping you on hold for 15 minutes and then hanging up. Even buying the stuff was unpleasant - the salesperson got deeply angry, offended that I would not buy their extended warranty. The items in the store might be okay, but the people at the store are truly miserable.

As an update, the refrigerator was eventually delivered (no sign of the stove) and the guys delivering it were aces - competent, cheerful and swift. I'd made a point of telling the salespeople that there were 37 steps up the hill to house and they did not pass on the information. The delivery guys just set to and made it work.

If there is an earthquake or an emergency everyone inside this store will die because all the exits are blocked off with merchandise and all the sidewalks force pedestrians to walk in the street in front of the store. God forbid if you are in a wheelchair! How is this store allowed to infringe on all public spaces?

Hard to get help here. Showed 2 separate sales reps what I needed and was sent to 2 different aisles that did not have the product.at two different ends of the store. Finally after the third sales rep I was sent to the correct aisle. All I needed was caulking and a washer hose. Not uncommon products.

Customer service nonexistent - called and waited for customer service 30 minutes and someone answered laughing in background and immediately disconnected. Called again and waited 15 minutes and gave up. Called Pacoima Lowes I got help almost immediately!

Worst customer service. 3 people couldn't help to purchase. We applied for progressive leasing NO ONE at the store doesn't know how it works

When I have used my phone Samsung pay to make a purchase at the store on Tues than Wednesday A supervisor tried to make me ferl that I'm loosing my mind by insulting my intelligence and questioning if I was at home Depot. Let's out it this way, Adriana is the supervisor as I have been told and at this current moment that store had suddenly caused a return for 7 items purchased in the last three weeks totaling 6k. Additionally i would not place my foot in that door as long as disrespectful, Informant and shameful staff members such as the person who I rlfeel sad for due to being ignorant.bbi had proof that I purchased using my Samsung pay and yet he walked away from me as if I did something wrong. There was a gentleman manager in the paint department that actually understands what I went through so you can verify with him. After spending 2 hours he cause me to walk out with disgust. I have havd a horrible experience in the last with the same person so this tells me this person should not be employed at that location. On Saturday the busiest time of the day I will be there to tlteturn multiple items that all been used an opened but within the return period so that may e a better understanding is adhered to how significant the experience because to be the worse than ever. For now

This is more of a review of Lowe's online ordering system and customer support, but nevertheless this store was involved and I feel that consumers should be aware of how atrocious they are.

Several times now, I have ordered something from their website for store pickup and items have been randomly cancelled from the order due to no stock, sometimes without any notification. Delays are also extremely common. This doesn't stop them hounding you to pick up what little does eventually arrive.

To compound this: Recently, I ordered a large item for pickup. It was shown on the website as being in stock and that it would arrive in store several days later. As the day for pickup approached, I was informed that the order would be delayed by a few more days. And then.no updates for another two weeks. I logged in to look at the order, and it appeared to have spend the last couple of weeks stuck in a nearby UPS depo. I called Lowe's customer support, advised them of the situation, and was told they'd try and reorder the item for me. They put me on hold for around 10 minutes, then dropped the call and never rang back. Especially frustrating considering they'd confirmed my phone number with me earlier in the call.

Another week later, it became increasingly apparent that no action had been taken by CS, so I rang them again. After well over an hour on the phone, mostly spent patiently waiting on hold between bouts of politely directing the CS agent down various avenues of inquiry, I eventually learned that UPS had indeed lost the item, the item was no-longer in stock, Lowe's couldn't tell me when it would be in stock again, and my only choices were to have them refund the item or pay more for an alternative. This, after weeks of waiting and a couple of hours of my time pushing Lowe's to investigate the issue. I put all the effort in here, and I have zip to show for it.

So by all means order online at Lowe's for pickup in Burbank, but don't expect them to actually supply the thing you ordered, follow up on the order when it inevitably goes awry, communicate with you, or help you resolve the situation.

Ordering from Lowe's is a gamble!

Zer0 Customer Service! Came in at 8am, nobody inside and the female at tool's isle wouldn't lift her buttocks to help me find a socket inside a drawer. Also gave me the worst attitude when asked details about the availability of the items I was looking for. Pretty much find it on your own if you want to.

Went in to rent the bristle vacuum. You can fill out the form online or at the store.the vaccume work wonders and they make sure you clean it well before you return it, then it's clean when you get it.

Every visit to any Lowes has been the same experience. Zero communication amongst associates with no coordination. -2 stars

They have a good selection of tools at this Lowe’s store. It comes in handy if you need a specific tool for a unique job.

Always come here for more than just lawn and garden, they also have household cleaners in large quantity, batteries, and lots of bbq pits, and vegetable plants.

No one ever answers the phone. I try every extension and it just rings till someone hangs up on me. The only way to get through is to drive all the way there every time I have an issue regarding this large order. One of the pieces has now arrived broken after being backordered, and then lost. I can't get anyone on the phone, yet again. Looks like trip number 6 for me to drive all the way to Lowes will be the only way this gets handled.again.