Lucky, Fremont CA

Manager special on M&M's: 2 for 1$.
Paid normal price.
That's how unprofessional this place is.
I could go to dollar tree and get them for a buck. Is Lucky's lying to their customers on purpose?
Ridiculous. Get it together guys.

Was terribly disappointed & upset yesterday when I went to store to pickup my pre-ordered complete Turkey Thanksgiving meal. I had gone into store to place the order a week & 1/2 ago to be picked up on the 22nd. When I got there only to find the Turkey was cooked but frozen solid. No one mentioned that when I had ordered. Well Hello it takes at least 3 days to thaw and today is Thanksgiving. Had I known or was told it was frozen I would have picked it up days before.
Needless to say I did not accept it and had to come up with an alternative very last minute! Thank God for Costco!
P. S. I have been a LONG time customer and now?

The store is clean and organized. The workers are friendly and nice. I like the 5 packages of meats for $5 each. Such a lovely deal!

Terrible service and poor management here. The manager Rashika has a short temper and too much of an ego. She is so disrespectful. I asked help for where an item was and instead she said to go figure it out for yourself and that she was not paid enough to help customers. I also saw her getting into an argument with another customer. If a staff is having problems or a bad day they should leave it out of professional environments. Also the coworker Evan was very rude, he was not helpful either. He made snide remarks when I just needed assistance in finding an item. I have a business myself with over 50k clients and I always prioritize customer satisfaction. I will definitely be telling my clients and friends to never enter this store. The supervisors really need to assess who they are hiring at this location. They definitely need a new staff. Grocery stores should have nice and friendly staff in order to have a welcoming community. Sad to see that a couple workers are really putting a bad reputation to this franchise. Boycotting all Luckys!

TEACH YOUR EMPLOYEES CUSTOMER SERVICE!
50% of their job is customer service; if they can't say "Hi" or give a simple smile to a customer then they should be getting paid half of the amount they're supposed to earn.
I ALWAYS leave this store upset. A regular customer for 3 years and ive never gotten a greeting or smile.
They stare me down like im a criminal or something.
I worked 3 years as a courtesy clerk at Raley's and spent most of my time greeting customers. It's not that difficult!
You wanna know why Lucky's call their baggers "baggers" and not "courtesy clerks"? Because they're not required to be courteous!
I of course will continue to shop here but it's only because it's close by.
TEACH YOUR EMPLOYEES WHAT A CUSTOMER IS AND WHY THEY'RE IMPORTANT!

10/4 1: 45-2: 05PM check your security or monitor camera that you know I am telling the truth! I usually don’t like to write a review, but this time really hope to bring to management’s attention: seriously professionalism, hygiene and health/safty issue! I was there at meat department selected some beef, and wanted to be grounded. I asked a lady and she said yes they do that, so went to the meat counter waiting the butcher. I saw the man in white coat with animal blood all over in front him and walking around, then stopped at ready to eat food counter and leaned to it started to talk to other, and 100%sure he saw me standing I front of his counter waiting but no response. Then there is another guy in black shirt nicely went to him to ask him to helping me. Still took him 3-4 minutes to come over, then said to me “oh so sorry, if you come 10 minutes earlier, I will do it for you now i can’t because I am off work”! And ask me come another day? ! Really? When I need go home and cook you asked me come another day? REALLY? The store is open is around 2 PM, there is no sign says “meat counter” is closed! And YOU saw me 10 minutes earlier I was standing there waiting, why you didn’t come to help? ! Why? Because I am an Asian lady who you think doesn’t matter? Or because you are dereliction of duty？At same time if you are off work? WHY are you in that animal bloody sloppy white coat and walking around in the store and contaminating other packed ready to eat foods? Seriously this store need more job training, professionalism and hygiene and health safety training. I do appreciate that two ladies who answered my questions and the guy in black shirt attended to me and helped me to call for help! I have been shopping at Lucky’s instead of Costco for sometimes, now I will not shop at your meat department!

The only reason to enter this store and leave quickly is for the bubbles pickles. The youth they have working (working my rear) are obnoxious, rude, lazy.their lack of simple manners is astonishing. I was waiting for the kid in deli to grunt, the young lady checking had her back to me for a good multiple minutes even after I asked if she was open (there was no one in line but me) after she said yes, she turned right around so all I saw was her back. There was not one hello, goodbye or kiss my rear. Overpriced compared to Safeway, no wonder it was almost empty.

Clean and spacious however, the item I was looking for not there anymore.why in catalog though? Whm. Why. I wonder some people missed to update and inventory properly

Lucky has a better assortment of Mexican products than other supermarkets in the area, like jarritos, corn tortillas, bolillos, salsa valentina, tajin, mole, chayotes, calabacita, gary gelatine and flan. And sometimes pan dulce and queso fresco.

I know this seems weird, but I'm on a run of reviewing grocery stores. People have to shop at home more than they eat out these days, So it only seems appropriate that I would review some grocery store experiences as well.

As I move from place to place, I often try to integrate myself with the people that live there. That means shopping at the local markets and getting locally sourced food. Unfortunately, my most recent stay placed me next to this Lucky.

Because of the dramatic increase in the cost of groceries, I get why some of the more expensive grocery stores are starting to lose business, but my experience here was simply ridiculous.

To start, Lucky is considered a premium grocer. They aren't "Whole Check" expensive, but they definitely aren't on the cheap side. Even with a membership to their shopping club, I'm still spending roughly 20% more per visit than when I shop at local markets. This is amazingly ironic, considering local markets usually are the ones that are most expensive because they don't do the same volume as larger chains.

It appears the supply chain problems have had an inverse effect on where people should buy groceries. The extra expense of shopping at Lucky has had another adverse effect, that's low turnout.

This store is mostly empty. It's not like I really enjoy grocery shopping in large groups, but the lack of turn on groceries has a negative effect on all of the most important foods you buy. Without a lot of people to clear out the bakery, the butcher, and the fresh produce, you get the worst of the worst.

In this case, I was shopping for meat, and I came across an entire section that was rotting. Maybe this isn't the norm, but it's more frequent than I'm sure they would like to admit. No matter what the rest of my experience was like, I simply just can't get over the rotting meat. So, I have to give them two stars.

Pros:
Centrally located on Mowry avenue
A good stock of fresh produce
Starbucks next door to coffee up
Cons:
Staff appear fatigued and perhaps could benefit from a healthy rotation of duty and some on-duty rest.
All in all, Lucky is a go-to destination for quick green grocery shopping.

My favorite grocery store in Fremont! It's fairly large and always clean. The staff is really nice. Always have the regular stuff I need. Their specials are pretty good also.