Maaco Collision Repair & Auto Painting, Downey CA

Great staff Really help me out and worked with my budget and great warranty. Ask for Elizabeth when you go she would really help you out.

At first the manager was very attentive and quoted me for my truck to be repaired and painted. Before the truck was done I was called and told that it would be more money for repairs when the manager had already walked around the vehicle and quote was done and in writing. I mentioned that to the manager and she still insisted that it was not part of the original agreement. When the truck was done I went to pick up vehicle. I had chose a color for my truck and when I arrived to pick up truck the color did not match the color I had chosen. The truck had a purple look to it and I was not satisfied with the outcome of the paint. Again the manager insisted that it was correct and that I had chosen that color no matter how much I displayed my disappointment with the paint that was not just gray but purple. Also the paint had a major defect on the right passenger side and needed to be repainted. So I had to leave the truck and wait additional time for the truck to be completed. Despite all of this I still paid my balance in full and had to request for my truck to be repainted to the color I originally wanted. I also had to pay additional for the new paint job. The only way to insure the color would come out right this time was to have them paint a car part and have me view it before they painted the truck again. There was a car that the manager showed me and I had agreed that I really liked that color and wanted my truck the same. So they painted a car part for me to approve and that color was still so different then the car the manager showed me. So if I had listened to the manager again my truck would have been so different than what I was shown for the 2nd time. However I liked the color of the car part better so I approved it by the part only. Finally after a week from the original due date my truck was done being painted. After about $600 more than the original quote and all time the color is now what I wanted. However the paint still has a couple of poor quality defects and I showed the manger before leaving with the vehicle and she said that there a production company and that some defects in the paint like the run of paint on mine are expected. Overall very bad experience here at the Downey ca site. I have no problem paying money for quality work however here I guess they expect you to just listen to them and not have an opinion on what you pay for. Well I still have to go and get those defect fixed, not looking forward to my visit back

Honestly they all were so great and worked with me it wasn’t a hassle at all and Elizabeth was such a sweetheart and cared for me and my car so much would definitely go again!

I went to Maaco to get my truck painted and it cost me $1400. The paint was peeling like a sticker within a month. I can tell you via the contract where it states that there will be orange peel so later on you cannot dispute this on your claim. It doesn't matter how expensive the paint job is, because it's aways going to say the same thing in the contract. Even if you paid more, there is still going to be problems and there WILL be orange peel as per the contract. If you go back and tell them to fix the problem, they're just going to Mickey Mouse it and you'll lose the charge back with your bank. I would not recommend ANY Maaco Services, as paying more won’t get you a better paint job with them. I have a picture of the contract where it says “Note: Customer understands imperfections will show (orange peel, dust specs, overspray). ” They will mess up the paint job to cover up any mistakes they do themselves. Also, when they re-installed the roof rack, they made holes in the roof which caused major leaking when it rained. I was not informed or made aware of the fact that I had a roof with holes in it. I was driving on a rainy day, when water suddenly began to pour out of the roof onto my one year old child, which could’ve done serious damage. I have a picture of the contract and video proof of the leaky roof and peeling paint.

The best service they are professional and most important their costumer service is Great Elizabeth was a awesome person she keep me inform on the process and my car was deliver on time as promise. I will definitely come bck and will recommend friends and family.

They did an excellent job painting my Acura rsx the manager Elizabeth had great customer service

They did an amazing job with my 2013 Honda Civic, the paint matched very well and they replaced everything I asked for making it look so brand new. They also finished the job on time as promised. 10/10 would recommend

I actually came here for a delivery today, but the receptionist was super helpful and nice! Honestly can't speak on the work because I haven't dealt with them in that category but if this is how they treat vendors I'm pretty sure they go above and beyond for customers,

Oct. 14,2019 Maaco have ($599 staring) coupons online for car paint job. When I get there I had an estimate for $1900 including that coupon, that $500 IS FOR PAINT ONLY which doesn't say on the coupon. A lady who gave me the estimate added alot of body work that my car doesn't need, I never crash before I just wanted a simple paint job but she keep saying I need bondo stuff. This place used to be 1 day paint job, my car got painted here 10yr ago excellent paint I paid $600 that time. I need a new paint job but I couldn't get that discount, I'm kind of disappointed since this was my favorite please. Hopefully some manager can contact me.

Poor workmanship because owner has no appreciation for customers. My car wasnt even painted the right color!

The best and reliable mechanic I have ever known! When I was recommended to him I went and never looked back. His team is exceptional and I will never go anywhere else.

Bad service I was at the downey location to get an estimate the EMPLOYE was rude not professional at all he didn't give me a chance to explain what i want on my car

They painted my truck within the time frame that they promised. They were all very friendly. And the paint job came out a lot better than I expected. I am very happy.

Maaco did a fantastic job on my parents 2003 Honda Odyssey van. I will like to thank Luis and his staff for the amazing job! I will highly recommend take your car for a paint job!

-Chris

Maaco in Downey treats there customers A+ Elizabeth is very polite and professional. You will not be disappointed doing business with them. They have a good crew there as painters

I could not be more happy than how my car’s paint turned out. I was super satisfied with the final result. Better than I expected the final product would be. I have been recommending all my partners at work and family to go to Maaco.

THE STAFF WAS EXTREMELY FRIENDLY. AND THEY DID AN EXCELLENT JOB ON MY PAINT JOB. I am very satisfied.thank you

Great job on my 1998 Nissan Altima. Only problem is that over spray got inside my vehicle (dash, console, headlight lens, original hub caps, etc). Paint color was off as per vehicle code. Considering my options right now

This location keeps doing a great job, we just got another car painted and it looks awesome. And for the price, you can't go wrong. Thanks.

Elizabeth and Lilly in accounting are liars. They do not pay their vendor bills. Keep telling corporate office should, the corporate office says the shop has to pay. The worst shop to deal with. There are some costumer complains as well. So stay away from this place.