Marriott Grand Residence Club, Lake Tahoe, South Lake Tahoe CA

Note: This is only my 2nd time ever writing a review, but I felt like blunt honesty about my experience of this hotel should be read before booking.

Checking In:

When arriving to the hotel the woman checking my boyfriend and I in forgot to save that we arrived for our week long stay. That meant that the next morning our key cards were no longer working until it was resolved.

Valet:

I would say that they are the worst part of the experience. There are only 2 options for parking. A parking garage that was $50 per day or valet which was $35. So far throughout the week we have consistently seen 2 very sketchy employees. I call them sketchy because they were never at their station, always acted sluggish, were on their phones, and we literally saw one of the employees stumble out of the office carrying an open ENTIRE BOTTLE OF CHAMPAGNE when we know he was on shift! Lastly, the waiting for your car with this “24 hour valet service” will take 20+ minutes regardless of an online reservation to have your car ready.

Rooms:

Rooms don’t include microwave or fridge. I understand that not all do, but I thought for $250 a night there would be (so maybe that part is just me lol). I’m also not sure if the room even has a heater. There is no way to change air conditioning from cool to heat. In order to heat you have to raise the max volume to 80 and hope the hot air comes through which isn’t consistent. I’m writing this review while listening to a child throwing a fit in the room next door since the walls don’t seem to keep hardly any sound in.

Location:

The location is amazing. There is so much walking distance, but there are also so many other hotels right next door with the same shops and cafes walking distance.

While not directly on Lake Tahoe, the views are stunning and the amenities nearby are great. Restaurants, shops, spas and nail salons, it’s here! The mountains are gorgeous!

Really don't like that this is valet-only, and you're paying $35/day plus $5 tips each time you drop off and pick up your car. Why can't they just allow self-parking? They have a large garage underneath the Marriott. Or otherwise make the valet parking free for guests so I don't feel a bad having to tip $5 every time I pick up and drop off. The valet-only nature of the hotel wasn't clear when we booked.

The rooms were decent, but the queen beds are too small and uncomfortable. I was here for a conference so good quality sleep was essential as I don't have time to "catch up" on bad sleep during the day.

I'm a very loyal Marriott customer (will be Platinum in a few weeks). I go out of my way to stay at Marriott properties. One of the benefits of being a Marriott member is you get a late check out, which I was denied by the hotel yesterday. That created a headache for us since we had a massage at 11: 00am and planned to get back at 1: 30pm to pack our stuff. Instead we had to wake up early and pack quickly. I had never ever been denied a late check out, and I've been gold or platinum status for many years.

Mix up at front desk and my business card was not charged. Room was a great value but the $35 valet parking made it less so. The complex is nice and there are plenty of things to do and places to eat nearby.

Pros: Spacious comfortable rooms, full kitchen, in the middle of Heavenly Village, walk to tons of shops and restaurants, gondola is right outside, walkable to casinos in Nevada. Employees were extremely helpful and considerate.
Cons: Parking is valet only and $35/day for non-owners (it can take quite a while for the valet to retrieve your car so plan ahead), kitchen is rather small compared to many other MVC properties, some portions of our room were in disrepair (3 different door handles were broken), pool is noisy late, not really walking distance to Lake Tahoe, no laundry in rooms (there are free facilities on each floor), no trash rooms (must leave garbage bags outside for pickup by housekeeping).

Overall this hotel is very clean and fairly quiet (during summer, at least) and close to everything. We would definitely stay here again.

This is an ace of a location in South Lake Tahoe. Right next to heavenly gondola boarding point, walkable distance to numerous restaurants and the casinos. The rooms are big and spacious with full value for money. Just one thing, this isn’t a Marriott hotel but more of a serviced apartment. While you get full fledged kitchen, there’s no breakfast served or even a restaurant, early check-in and late check-out isn’t available but you get a pool table in your room plus they give discount coupons when you dine in the same block as them. So in general a good balance.

The rooms are great. We have a room upstairs very quiet and can't hear any road noise. Plenty of shopping and restaurants in walking distance.

The rooms are awesome! The location is awesome. Let talk service.
Prior to arrival- very nice, try to accommodate desired location
At arrival- usually not enough people working. They don’t take your luggage to your room. You have to do it on the luggage cart yourself. If it’s busy there’s not enough.
It takes a while to get your vehicle so call 20 minutes ahead for it.
Almost got in an argument with valet supervisor. He told us to move our luggage that WE brought down and no where to put it! Last time I knew the customer is always right. We had roofers that were amazing with personality (laborers in 100 degree heat) with minimal English and were sooo nice when they saw us. Marriott employees in baggage and valet not so much! Del staff if mostly nice.

I am very sorry that I visited a chain hotel which is expensive but I had to wake up from 7 in the morning because without being informed the management had arranged to do work as a result of which I was forced to leave in order to have peace. The response I got about the my complaints

Marriot does this very well. The Grand Residence offers 1-2-3 bedrooms appartements with living room and kitchen and some a complete terrace or balcony. Perfect dor family stays, but the 1 bedroom is great for couples wanting something more than a room. Very affordable outside the ski and summer season (like late September). Beautiful pool and valet parking services. Also accessible for Marriot Time share members.

Absolutely beautiful property, very clean rooms, comfortable beds, excellent location. I highly recommend this hotel.

Overall enjoyable. Our room was well equipped with amenities for a full kitchen experience.
Bathroom was needing updating as the grout is going. Our room was above the village market and a band played every night from 430 till about 930. This would be great except that we have a baby. The resort is right in the middle of the Heavenly Village action, including the gondolas, which was fantastic. Downside is that it's a bit of a walk to get to the lake which is where most people want to be, with very little public access/ parking without driving some ways (we were hoping to walk there). The concierge gave us some bad info but housekeeping, vallet and security was fantastic.

Amazing villa with tons of living room space. Literally all the employees have been beyond helpful, nice, and genuinely seem to want to ensure you're enjoying your stay. The location couldn't be better, we're right in the heart of the shops, restaurants and a ten minute walk to the water. I will definitely be back to this property.

I just returned from my first trip to Tahoe. Being a "newbie, " I was unsure as to where to book my stay. The Marriott Grand Residence Club had a lot of positive reviews, so I went with them. I certainly was not disappointed! My room was ready earlier than check in, which was nice. Upon getting settled in, I tried to use the safe to lock up some valuables, but it was flashing "low battery. " I was given a number to text if I had any problems or needed anything. Within about 30 minutes of contacting them, someone was up at my room replacing the battery. The room was clean and in really great condition. I got a studio queen, and it was more than enough space for me. The kitchenette was great for quick breakfasts and lunches, and was equipped with everything you'd need. The staff here is also beyond friendly. I was in the elevator with one of the housekeeping staff one day, and she asked how my stay was going so far, and encouraged me to reach out if I needed anything. I really feel like everyone wanted to make sure I was taken care during my visit. Finally, the location is perfect. Nestled right in the heart of Heavenly Village, it was walking distance to lots of shops, restaurants, and Van Sickle Bi State Park. I will definitely stay here again in the future. Thanks for a great experience, Marriott!

We went to the SPA and got the worst hotel experience in our life. Annie treated us with disdain and contempt. She is a racist. Hotel managers gave us the standard "we are sorry you are offended", and "we will look into it". I have my fair share of stays at Marriott for work and pleasure. I have crossed Marriott off my choice, and my team's choice.

Beautiful property that is located at the famous Heavenly Village. It is located right next to the cable car station that goes up to the top of the ski mountains. There is also a beach with 0.5 miles for water sports during summer.
Rooms are spacious and the gym is well equipped. There are also plenty of eateries around the property.

Comfortable clean rooms and grounds. The gym is excellent and front desk super friendly.

Would stay again.

Can you beat Lake Tahoe surrounded by snow and a beautiful hotel? It is fabulous. I want to go back in the summer and see it green.

Our backpack (including passports and cameras and wallet) was missing in the hotel room in the night we checked in, and 4 of us searched it both rooms and our car several hours and couldn’t find it. The next day, we reported to the police, the policeman and the hotel manager came and searched the whole rooms again and not found. So our group wasted the whole day to go to the embassy in San Francisco (7 hours round) for applying new emergency passports. The most wired thing is the backpack showed up again the next morning at an obvious spot in the room again! We’re all shocked and scared! And we claimed this to both concierge and Marriott official site and no one took it seriously……. Only telling the fact…

Very good location. The rooms were so nice but the only problems was there wasn't any exhaust in the bathroom idk if its broken or we just cant figure it out but it sucked. The bathroom we had had no soap for the sink but my the other 2 had one. We had 2 rooms with 1 living room connected to each other.