Massage Envy - Carlsbad-Oceanside

For the last 6 months I have had nothing but TERRIBLE experiences with Massage Envy, Oceanside CA. I canceled my membership and they continued to take money out of my account. Recently, I had a massage scheduled and confirmed for a Saturday. However later on the Friday that they called to confirm my appointment, I had a conflict. I called them and rescheduled my Saturday appointment for Friday night. Mind you, this was my last service on my cancelled membership. However, later the next week, I noticed that ME/Oceanside had charged an account that I DID NOT GIVE THEM PERMISSION to use, for $100. This charge was for the Saturday appointment which I rescheduled for the previous evening (Friday). I have gone back and forth with Samantha, the manager and she informed me last week that they have refused my request to reimburse me the $100. Two things are wrong with this, 1. I rescheduled my Saturday appointment to Friday evening; the front desk person obviously forgot to cancel the Saturday appointment. And.who gets a massage two days in a roll? #2. They used an account that I only used twice (maybe three times) to pay gratuity versus using the account that my membership was coming out of. I NEVER gave them permission to put this card on file for anything. I WILL NEVER go back to ME, Oceanside.and yes, I have contacted a lawyer.

I have been a member since last March and will not be renewing my membership. Upon signing up, I received a coupon book for upgrades and such. I had an issue where I used one of my 30 minute upgrade coupons and the person who checked me out instead did NOT use my coupon and instead used 1/2 points from my membership points that I PAID for (30 min upgrade is a half point). I used a coupon in June and a coupon in October for an upgrade so I’m unsure which month they didn’t apply my coupon. Once I found out a half point was taken, in person I told the cashier that this was wrong, they said they would tell their manager and I would receive a call, which I never did. So then I called and someone said a manager would “investigate” and call me back, once again no one called me back. I called for a second time, this time actually speaking with a manager, who said she would call me back and never did. I am so over Massage Envy, once I use the rest of my points MINUS the half point that was robbed from me, I will never come back and I would never recommend any family, friend or acquaintance of mine to step foot in a Massage Envy. A complete rip off. I only come in and use my membership because $70 is charged in my account every month, which I also think isn’t a great deal because there isn’t much benefit to being a member in my opinion.

If you’re looking for a job at this location, DON’T. Their management was highly unprofessional, I applied and got a call back for an interview 2 days later and then did my in person interview. Mind you prior to enlisting into the military I was a Sales Associate and a Junior Clinic Administrator for this company on the east coast. (Loved that location/management) I just thought it was highly rude of the manager to never get back to me on updates if I was offered the part time job or not. As well to having prior experience with Massage Envy, you’d think I would’ve gotten it. But I called back a week later to check the status of my application and was told the manager was in a meeting and they’d leave a message to contact me back. Still haven’t heard back. Unprofessional.

Go see Simone! She’s an amazing masseuses who loves chatting or will let you enjoy the quiet. She even enjoys listening to my Harry Potter audiobook with me. The front desks staff are always nice too.

I cancelled my membership a month ago and they still charge my card. It is impossible to speak to a manager there because “they don’t have a schedule for the manager” so they can’t tell you when one will be available. I spoke to a manager directly after 2 weeks of trying and was reassured my card would not be charged. And here we are.

I have been a member of Massge Envy for almost 10 years now. My membership is still at a different location because it took an act of Congress to get my membership moved to Oceanside. As a result I am technically a member of a different location and actually I am glad I am NOT a member of this location. The front desk and management has been a revolving door on roller skates. You could not keep up. When they finally had someone great they would end up leaving. It has been better the past few months but for a year. WOW.very high turnover. Also this location has absentee owners. I have never seen them and you can never contact them. Not good.

Having said this there are two amazing people at this location. Suri is beyond amazing! I deal with the fiasco of the overall business to get a massage with her. She books way in advance so plan accordingly. Suri is personable and professional and gives the best massage in North County. Also Easton is an incredible facialist. Just one look at Easton’s glowy complexion and you know this is the person to touch your skin.

10 stars each for Suri and Easton. 3 stars for the disorganized hassle at the front desk and lack of owner presence.

One of the top Massage Envy facilities I've visited. Super friendly staff. Suri gives a mean massage.:)

I have been going here for a little over a year and so far the experience has been mostly good. For facials I recommend Juliana, a lovely Brazilian girl who does a terrific job. This place is very clean and I always feel safe there. The also carry Murad products too so watch for the specials. Be careful if signing up for a year commitment, as they also have 6 month plans. A little more than the cheaper places but it's very consistent which is important to me.

New update, terrible storm here in Oceanside (I could not stand up in the wind and the freeway is a parking lot) and tried to cancel a facial. I am being charged for a same day cancellation because of this. As a consequence I will immediately cancel my membership here. Massage Envy is a chain with no heart and the incompetent young woman at the front desk who had scheduled me for a massage with Julie instead of a facial with Juliana (I found this out when I received a reminder yesterday) should be fired, and along with her fire the incompetent young woman I spoke to on the phone today. No manager available fyi, just another incompetent uneducated coworker who claimed to be in training as manager (like I believe that one). Goodbye Massage Envy, I don't envy anyone who signs up for your convoluted "membership" program. Corporate Greed and Incompetent poorly trained front desk staff if you can call these thoughtless young women staff.
Juliana, by the way still gets my vote as an excellent person for a facial. To the owner, you lost a formerly loyal customer.

Great place. Staff is always friendly. My lady, Sari, does a great job and is really a sweet lady. I’m a chatty client and she’s okay with that and she’s good conversation. I’ve had other technicians and they’ve all been good so I have yet to have a bad experience.

Facials with Easton are amazing! My fav.place to go! He has helped me clear up my skin and taught me how to manage my skin happy. Thank you and Kailyn so much. You guys are the best!

The Carlsbad site is horrible! The customer service was great until I opted to canx my account. They continued to bill me and currently are still billing me and the account was closed in person in July with an assist manager Ivonne. When I called back to inquire, they said she no longer worked there and I had to call another Dept called concierge. She called one time and now that I have called her back, there is no response. It's funny that now I need to be credited and canx they can no longer handle
In store. We are military members who pride ourselves on honor and this was disappointing. We will be reporting them to the base list as well.

Great staff! This is my favorite location! I drive past two others to go to this one! Great gals!

For Valentines Day I bought a couples massage for me and my girlfriend. The massage therapists were good but the room, beds and lotions were freezing and not enjoyable what so ever. This leads me to believe they weren't ready to use the larger room even though I booked it and reserved it as a couples massage. The at the end the receptionist ask me how everything went. I told her. She didn't acknowledge my complaints she just tried to sell me a membership. Definitely will not go back.

Massage was great and was very relaxing however the front desk staff was a little unprofessional. After I arrived I witnessed a loud conversation between the front desk staff that involved speaking rudely about a customer that had just left and included profanity that I felt was not professional to use in the vicintiy of a customer. Also while checking out I kindly declined the membership when asked about it and was asked multiple times why I wouldnt want to get one, and was told that I wouldnt get anything benefical out of only coming every now "you wouldnt go to the gym just once would you? Well its the same thing with massage" and so a membership was the only smart option. Had to decline at least 3 times before I was checked out. I understand the pitch of the membership but felt like I was being scolded for not wanting to participate.