Massage Envy, Riverside CA

️ THEY CHARGE THE FULL AMOUNT FOR SCHEDULING AN APPOINTMENT AND NOT ATTENDING. ️

I made an appointment online, they didn't call me to confirm it, but we were in a state of danger due to the recent storm. It was real that I couldn't go out at that time and they didn't call me before the appointment to cancel it, they called me already at 8 at night, they said "DO NOT GO OUT" everywhere. AND THEY WORKING?
I can't find the place to delete my bank account information, there is no place to delete it. I feel insecure. I hope they don't make any other charges because they know I COULDN'T GO DUE TO CITY RECOMMENDATIONS. They shouldn't even have worked.
But it's okay. I WILL NEVER MAKE AN APPOINTMENT HERE AGAIN.

For me, if they should charge for appointment schedule but during the schedule, and only 10 to 30%
NO MORE.

Y’ALL LOOK! PLEASE BE CAREFUL AT THIS LOCATION! I’m a 36 year old woman & all I wanted was to enjoy a relaxing spa day before my birthday this weekend.

So basically when I booked, I was asked if I had a preference & I specifically stated I wanted a Female massage therapist to book my massage with. So boom…Now I’m scheduled for a one hour full body massage! Everything is cool & I arrive the next day for my scheduled appt. (7/26)

I am not a discriminatory or a hateful person in any way. I accept whoever for whatever…I never trip on nothing. However, I am not comfortable with men or a biological male touching my body for what I feel to be an intimate setting unless it’s my man. That’s just period. And a full body massage is as intimate as it comes.

For some reason during my massage, I began feeling uncomfortable. It was legit an eerily disconcerting feeling I felt. So after the session ended now I’m walking down the hall…why I see my masseusse in the hallway face to face, & that’s when I peeped, this might be a man! Like be for real! I was in shock! Lightweight livid! Because WTHeck? ! I didn't know what to do, how to react, who to talk to or nothing. I have no problem with transgenders, but I don’t want any transgender men giving me a massage. Not to mention I was informed my therapist was a female.

I spoke with the assistant manager the next day and the complacency, non-chalant response, and smug attitude was beyond me. She unapologetically told me that they assign therapists “based on how the masseuse identifies their gender in their paperwork. ” I feel lied to, betrayed, and seriously violated. I am undoubtedly upset over this! I literally can’t stop thinking about this. It’s crazy to me that they didn’t even give me the option to go with someone who isn’t transgender. So heads up…If you go to this place, make sure you speak up and be vocal. Especially if it is important & matters to you whether your therapist is a biological male or female.

Today I had an appointment at the Riverside Plaza location. Ashley was AH-mazing! Unfortunately for me (but fortunately for her), she’s transferring to the Fontana location next week, so anyone who wants to go to that location please, PLEASE request Ashley. She listens to what you need and want and she follows through! My massage today was one of the best I’ve had in years! I’ll definitely be coming back!
Best of luck to you, Ashley, in your new adventure! I know you’ll continue to be amazing!

Went in to buy skin care and they wouldn’t let me without giving them my phone number. What happened to the days when cash was enough to buy.

Good atmosphere, clean rooms, and all my therapists I’ve had the pleasure of working with have been excellent. I highly recommend Francisco or Elena. They are the Best!