Massage Envy, Santee CA

Monique was rude, she pushed me to inject more units than I wanted, after being treated with her I returned with another person, we used Dysport for my treatment since I specified that Botox does not work for me, after I left the spa did not have follow-up de rigueur after two weeks, I had to call them to let them know that one eyebrow remained raised and the other remained drooping (like a comedy movie) the answer was: We can't before Christmas, we will be closed After telling them what they are the days that I had available to receive the treatment, they told me that they do not have Dysport and that they can only treat me with Botox and Monique is the only one available. Oh! I only received a thank you, since I referred 8 new clients to them

Therapist was 10 minutes late, made up 7 minutes at the end. Massage was good. Didn't like being lectured about my varicose veins. Overall okay.

Unfortunately the staff here did not make me aware of company policy when transferring points over. I called at the end of May to transfer a point to my mother and mother in law. I decided to hold off and when I called back in June they stated I could not transfer to two different people in one month. Very upsetting I was not made aware when I initially called. I could have made a transfer in May and then June. Now I will have to wait a whole other month and be charged in order to make the transfer. Did not appreciate that the staff did not attempt to even help resolve the issue.

So I booked an appointment this morning at around 10: 50 for an appointment at 12: 45. I can't even talked to the staff and they told me they would let me know when Yvette would be ready and I sat in the waiting room for 30 minutes and went to ask how much longer it might be and no one knew. Eventually they said "Oh sorry we don't know it looks like you booked online and it was last minute (2 hours prior) so do you want to come in tomorrow instead. " It was just trying to add a $15 ad-on to my account for next time but that I wouldn't be seen today. So I just wasted 30 minutes of my day and its the first time in over 2 years that I've coming to just sit with no one sitting with no one acknowledging me. Not a good experience. But they make sure they get your money right away.