Massage Envy - Sunnyvale

I went as a first time client. The masseuse was sick with a cough, sneezing, which I didn’t find out until I was already on the table. I then got influenza H1N1 from this visit and had to take Tamiflu. The management must not allow or pressure therapists to work when they are clearly unwell and they should disclose sickness to clients so we have a choice.

Fantastic massage from Jenny. If only the front desk honored the rates they quoted. They just charged me $158 + tip for a 90 minute which was not the rate quoted.

I've had 3 appointments the last 3 weeks with Polly. This is my first experience with massage, and she has done a great job of checking in with me on comfort, pain level, temperature, etc. I've had a very tight neck and back and she's done excellent work to help loosen things up!
The facility is clean, they accept health benefit cards, and the 'add ons' to the massages are nice. Great customer service. I'll continue to come back

I booked an appointment on the phone for facial, but when I went there the receptionist told me we do have you in our system and we do not have any spot available to accept you today. I confirmed two times on the phone.

LOL! No wonder why EVERY MASSAGE ENVY has terrible ratings. I called to make an appointment and I told the lady to hang on a second while I grab my credit card number to put on file. This lady puts me on hold because she had a customer- understandable of course and then when I asked why I was put on hold (since I just needed to quickly grab my card) the lady gave me SO Much attitude. It's SO hilarious how a clerk worker is SO entitled to give attitude to someone who just wants to give money and make an appointment. To the lady working at the register- learn to give RESPECT to people who want to de stress and book a massage. You clearly showed me no sign of being a relaxing place, you are the worst person ever.

I tried a few different massage places in Sunnyvale and Massage Envy is by far the best. Poly is a master of deep tissue massage and knows where every tendon in the body is, she has an uncanny knack of knowing exactly which muscles and tendons are sore or out of place. Poly has helped me so much with my recovery and I am very grateful. I am going to try another masseuse next week because poly is all booked up, but if she's even half as amazing as Poly I'll be happy.

Horrible dishonest people. I have had decent massages at this location and the personnel have been polite, however when I left my diamond necklace in the room, I was told no one found it. It wasn't so much the dishonesty as the fact the manager spoke to me in a disrespectful manner after I anxiously inquired whether their security cameras might have seen if I left it on the counter. I am planning on discontinuing my "membership" with such dishonest people.

Good staff. Very polite and helpful. Giving ideas and suggestions on what would suit me the best. Very soothing music.

I must say this is by far one of the best Massage Envy locations I have been too. Jane was my therapist she is excellent! Did just what I asked. Very knowledgeable and can tell what your body needs. Front desk is is very professional and polite. Place is very relaxing and I must say very clean.nice to see extra amenities in the bathroom after my long massage. Thank you.

Massage Envy is the most professional massage business I have encountered. This location has the greatest deep tissue massage therapists and very professional and friendly front desk personnel.
I highly recommend to all who need a relaxing or therapeutic massage.

Cynthia is really good at working out knots while still being relaxing. I also see Madison for my men's facials and she's great! Definitely worth checking out. Membership saves you money.

Great experience. Nancy was thorough with her intake and did a great job customizing my massage. The front desk was very kind too.

I am a Massage Envy member. I love the great value the membership offers. I have been going to the Sunnyvale location for massage and facial for over a year. I am very happy with the services I got from here. I love a couple of the Therapists here including Alice, Chris and Edgar. The Front Desk staff is very helpful and friendly. I can usually get same day booking, which is great for my busy schedule. It's a great place for me to pamper myself.

I took a photo of my "month-to-month" contract, with no "initial period" dates filled out, when I started to pay for a monthly massage here. I had a feeling they would try to screw me over and claim that I had signed a full-year deal. My suspicions were just confirmed. Now I have to trust that they'll actually cancel the recurring billing, or go through the hassle of filing fraudulent charge claims with my credit card company. Don't even bother coming here. Crooked practices.

I visited Massage Envy Sunnyvale last week. The service was fantastic! The experience was great. The front desk staff was very friendly and helpful, getting me checked in quickly. While I waited for my therapist, they had hot tea and water, and a.nice space to wait. The masseuse came quickly and asked what type of massage I would like. I was there for a 90 minute session, during which time the masseuse was very professional, asking occasionally if she was performing the massage like I was expecting, whether I wanted more pressure or less, if there were particular areas I needed worked on. Once the massage was done, it was a quick checkout, and I was done. All in all, a great experience, I will definitely go again!

Good place, but frustrated- cannot get in when I want to-harder and harder to get in without making a reservation far in advance which I am unable to do- I sent an email to manager about this at the encouragement of front desk staff who told me others have complained of the same issue, but did not get a response.

I've been a member at Sunnyvale Massage Envy for going on 3 years. Vanessa has helped my joints where physical therapy did not touch. I always leave feeling relaxed and rejuvenated if that makes sense. Maria is a wonderful esthetician and I will return for more facials as well as massages. Love ME

I travel everyday for more than three hours to-fro to my work place and also recently had a trap muscle pull too. So visited the Sunnyvale Massage Envy and the therapist Julie did a very good back-shoulder-neck massage. Felt so relaxing and got another appointment booked for next week.:)

I wanted to rate the place better because of it's clean ambiance and happy staff at the front desk. However due to actual massage experience, I'm rating it 2 star. I'm glad the massage is over and I'm never returning. It was painful. I kept telling the lady to be gentle, however she barely understood English and continued applying pointy pressure as usual on shoulders. This place seem to have many staff and I'm just reviewing based on my first experience.