Mattress Firm Costa Mesa

I had such a nice experience purchasing a Nectar mattress at Mattress Firm today. Kurtis was so helpful in explaining the cost and delivery options and he was very knowledgeable about the store’s merchandise. Great service and great mattresses to choose from. Thank you!

I had a great experience purchasing a mattress today from Kurtis. He was so knowledgeable about brands and costs and made the whole experience super simple and convenient. Great service and great selection of beds to choose from. Thank you!

Awesome knowledge from Kevin and patience with me as I made a decision over a few days. He guided me in the right direction and got me into the best bed I’ve ever had.

Needed a simple mattress for college and they were very knowledgeable when explaining what was best for my bed

I purchased a couple of beds from Mattress Firm in Costa Mesa. The order was paid in full on 8/31. The order was on Will Call and never shipped or scheduled for delivery. On Sept 3rd I contacted the office and requested my order be canceled and a full refund be issued. I talked to Stevie at 2: 46pm and was advised my refund was processed in full and I would receive the money in 5-7 business days depending on my bank. September 14 I contacted the store again because no refund has been received and per Chase Bank none issued. I talked to Lethaniel at 11: 47am he said his Manager, Monica and them had been discussing it and was told the refund was never issued they processed it that day and again another 5-7 business days depending on my bank. I told them that was unacceptable so he offered for me to call Monica who was working at another store that day. I called Monica, she was rude and accepted no responsibility for the error. She said I am just now hearing of this, I said your sales associate said you knew. She said I don't know what you want me to do aside from paying you out of my pocket accounting says it was refunded. She said I should call and yell at my bank not her. I disconnected the call. Yesterday, 9/21 Kurtis called me and said unfortunately, again the refund never got processed it did now as of yesterday to allow 1-2 Business days to complete "processing" then 5-7 days for your bank. This is the WORST service, this cost me my checking account with Chase and I had to spend $30 to fax proof to Chase this was not my error. Absolutely worst business and I had been a customer of Mattress Firm for years. NEVER Again! Do yourself a favor and avoid doing business here.

Amazing experience, Kevin was really helpful and guided me through different products and ended getting me the right for me.

Kevin was so personal and nice. We never felt any pressure to purchase. He let us look around and answered our questions really good. We even left and checked other places but came back to this location because of the best deal and the really good good customer service we experienced at this location. He got us a great deal and will be back for future purchases for our kids beds. Thanks Kevin, youre awesome!

Kurtis gave use excellent service. Explained everything that was to offer with the purchase of our mattress. The web site was a great help. The online quiz helped to narrow down our selection. Trying out the mattresses was the biggest plus.

Needed a mattress. Went in to store 513005. Met Kevin and he was very helpful. I will buy from Kevin again. Thank you.

Kevin was great! Took his time to explain the options with all the different mattresses and which one would be best for me

Go see Kyle he's the man! Great guy super nice and answered every question I had, definitely recommend.

Kyle gave us the best advice and price we were looking for! A mattress budget friendly with everything we were looking for. After searching in sleepnumber, Costco, online, we were almost giving up and just buying a regular one from Costco! He even got us a good price for the mattress box! We are so happy and can’t wait to use it!

Stevie was extremely well versed in the differences between ALL the mattresses. I even remember telling him that he was like a Scientist! I feel confident that Stevie helped us make the best decision for our family. You are very blessed to have him as a Sleep Expert because that is exactly what he is!

The service is amazing. I soon as we walked in Kevin checked up on us. He such an amazing and fun guy to talk to.