Mercedes-Benz of Laguna Niguel

Jordan at the rental/loaner is the worst. He made me regret even buying a car from this location. If I could go back in time I would have never given them my money. I don't recommend anyone go to this dealer ship, once they have your money you're a no one. Don't expect 5 star service from this location, expect 1 at best.

Tarek has been our Service Advisor for several years. He is always very professional and attentive to our service needs.

I've purchased 2 new Sprinter Vans add have used MBLN for service on both. Jesse is my service writer and always gets the job done. Thank you Jesse!

Lee my service advisor gave me excellent service and advise. He even gave me a discount on new tires and alignment. The B service was also done and the mechanics did a great job! She runs like new! Thanks team Benz!

This has always been my go to dealership for buying cars and also all my service needs after I buy the car. And recently I had a warranty issue denied because they said it wasn’t covered, but Jesse my service advisor went above and beyond to help me with MBZ corporate to get my warranty issue revolved quickly. I am super happy with them and with this recent help to get my issue resolved, I will always bring my business & all my family/friends to them in the future too.

Beautiful dealership. Service communication was poor, initial welcome from salesman after hours was rude for no apparent reason. Fixed a radiator issue only for me to leave and have power steering fluid leak. Hard to believe they were not related to the service, certainly should have been caught if there was an issue. They did do a great job washing the car. Not an excellent experience.

People at Mercedes-Benz of Laguna Niguel are always so polite and helpful. This is my favorite location! They have amazing people, amazing customer service, amazing vehicles! Thank You very much always for your sincere care for us. We truly appreciate you!

Tomas Donnelly took such good care of my mom, my mom has always done things for others but never for herself so this transaction was very special for her in many ways and Tomas texted me in less than 40 minutes on his day off to address a small issue with the way the car was riding. Long story short, Tomas is putting my mom in another car tomorrow and she’s felt comfortable, respected and taken good care of throughout this entire process. It’s rare to meet a car salesman with honor and high ethics, who is honest and cares about you like his own family but Tomas is that guy. A+ recommended to all.

Red carpet! ROCK STAR treatment every time! You are amazing Tarek and Jordan!

Another visit to MB and even the new guy at the loaner car area treated me like a superstar
Thank you Alec!

Thank you again MBLN

Great service, friendly, professional. I have been a customer for 5 years. I would definitely recommend this car dealership.
They really want to satisfy their patrons.

Excellent service. Quick and polite check in followed by a thorough diagnostic check. I was in town for only a brief period so a quick and complete repair was critical for me. I couldn’t be more pleased with the outcome.

Took my car in right away and texted me when
the work was finished. Very happy with the DuPont
protection and the detail on the car that preceded it.

Tarek Saba is a knowledgeable, professional, smart and articulate Customer Service superstar. He always gives me shrewd advice.

Joe Mosqueda was very helpful from the start to finish when I brought my car for diagnostic. The only bad part was I've waited for awhile for my car to get it out from the parking lot.

Everything went so smoothly. Devin called me with some issues that the technician found but allowed me to decide whether we should do it now or at a later date.

The car was ready exactly when they said it would be and the invoice was reasonable and adequate for the service that was provided. I'm very pleased with Laguana Niguel Mercedes Benz.

Stephanie N.

Very unhappy with customer service. My car was in for repair on a controls system problem. They needed 4 full days to diagnose. The dealership had no loaner replacements and tried putting me in a Carolla rental. I said that was unacceptable. Wasted a 2nd trip back into dealership next morning when service manager told me loaner cars would be available but when I arrived in the morning they were already out. The loaner car manager was suppose to call me and never did. Service manager confused me two times thinking my car was David or Terry. Terrible customer service. In the end, service couldn't recreate controls fault and questioned my description of the problem. Exact words were, I hope it doesn't happen again. A controls problem on an AMG MB shouldn't be addressed as an, I hope so, repair solution. Very disappointed and will not be taking my MB back to this dealership for service. No effort by staff to maintain the customer experience. I've had better service at the Hyundai dealership.

I took my vehicle to Laguna Niguel for a service A maintenance. John Mosquedo was my service technician. John was great. He was knowledgeable and friendly. He ensured that I understood everything that would take place with my vehicle and when it would be ready for pick up. He is excellent at his job. I also got a loaner. The auto rental representative made the process easy and fast. He did a very good job.