Merrell, Folsom CA

Wow, today I went in to Merrell thinking I would end up at my usual Sketchers at Folsom Outlets. (This is not an anti-Sketchers post, nice staff and good sneakers.) I've been having some feet issues and swear by Merrell Hiking boots but never considered trail or running shoes. I asked Ashley for some help and basically escorted me through the process, even suggesting the clearance rack when I realized it was buy one, get the 2nd 1/2 off. These are not cheap shoes, but damn are they comfy.colorful.and Ashley's service was awesome. I don't want my shoes to wear down, but when they do. I'll look forward to a return!

Couldn't find it
It's hot to walk around there and hard to find stores even with the directions at the kuosks

The staff is ALWAYS friendly, knowledgeable, and make the shopping experience a breeze. Great sales too!

My son does not want to go anywhere else. It's been like 4 years we are buying shoes from the same place.

-Rare! 2 reviews in 2 days!
Just been shopping for a new pair of hiking shoes the past few days. I don’t do reviews often but I felt compelled to in this case do to the extreme differences in customer service.
The sales rep was extremely helpful as soon as I walked in. She greeted me, I told her what I was looking for and she showed me all the different sections. Boom! I was off shopping!

-My point! Is that It took her 30 to 45 seconds to show me where the shoes were. That’s it! That’s THE reason I spent over $100 today and I felt great about it lol. She’d check in here and there. I also, noticed there were approximately 3-4 customers walking around being attended to in the same CONSISTENT manner by this one person.
I’ve been continuously trained in customer service for many years. And this one little thing of just saying hi to a customer that breaches the 10 foot rule. Implies as it sounds, made this deal for the store. The other review was exact opposite: (
-This is to the owners of any customer oriented establishment. With respect and If you don’t already, you need to give your employees spiffs/bonuses (could be $1.00 per shoe for exmpl) And in return they will automatically be a little more attentive to every customer walking in the front door. Hence, a higher volume of product being sold to happy customers leaving happy reviews:) Even your employees would be happy. Ultimately and continuously pushing your business growth.
It takes money to make money.
So! All this wonderful Salesperson did was #1 smile, #2 Greet me, #3 Show me the product. This only took 30-45 seconds of her time and I happily spent money.
Call me if you want to grow your business lol;)

Great deals! Staff friendly and attentive. Easy parking on a Saturday. We will be back.

I have always had excellent and knowledgable service from the staff, Ashley in particular. I had a problem with wear on a shoe that I bought 2 months ago and she was quick to rectify. Thank you. I will be back and send my friends.