Metro by T-Mobile, Livermore CA

I went on 19 December at 2 o'clock but the workors told me in a mutual conversation that we will not provide you any service. And then I thought that now I am not following your line (I found the service very dirty)

They never have the phone I want. Never offer deals. Have 2 phones and do not get family plan didn't offer it either. Not very helpful. Pushes expensive phones.

My mom left so stressed out. She caught the bus went there on 9/14/23 to get a new phone because her old phone is no longer working. She was told she needs my PIN code to have her phone on same number. They could have offered her a phone or called me as we are on a family plan and she only pays $30. Instead she was setup on her own plan for $70 a month and was told by one of the lady's there to come back with the PIN code to make the phone number change. She goes back since we dialed *611 and she was unsuccessful with accomplishing switching number back and according to phone Metro Rep was told to go to store to get it done. She catches the bus again on 9/15/23 and was told by the other lady there she cannot do the function there of switching the number or terminating the new account. I thought customer service should get better over the years not worse. I live in a different state and cannot be there at the moment to help. She left so stressed out. Nothing accomplished. What are the stores good for. Should just have robots there I guess if you have to call *611 there for everything else beside buying a phone or an accessory. Use to be a great store but I guess customer service is down to the bare minimum.

The staff and manager is very rude, didn’t help me successfully port in to the new phone and refuse to refund. Please avoid this store.

Terrible customer service, the guy at the counter closes the store before hours and is very disrespectful to customers, he did not want to give his name