Michele Herrera at CrossCountry Mortgage, LLC, Santa Barbara CA

Michele’s knowledge and expertise made our home buying experience a dream come true! Michele’s knowledge was demonstrated at every point of the process and her communication with us was superb. We are so thankful Michele represented us. Retain Michele for your home purchase. You will be so glad you did!

Michele is professional, knowledgeable, and a pleasure to work with. She helped my husband and I with the purchase of our new home. From start to finish, she made the process easy. Always answered our phone calls and questions to put us at ease. We definitely recommend her and her team!

Michele is awesome!
I would never go any where else.
She made everything so easy. Her response time to questions was immediate.
Highly recommend her!

Michelle offers incredible customer service, and under her guidance, we were assisted with our every need. Her team is top notch and on the ball. Very organized, polite, and in-sync with one another, which is so important when there are so many pieces and parts of the loan process. If you are juggling work, parenthood, purchase of a new home and all the other things crazy things going on in life, we highly recommend Michelle at RPM to help you with the loan process. She's the best.

Michelle Herrera is amazing! She worked with everyone involved in buying my home and coordinated every detail through her talented team. I would highly recommend Michelle to anyone looking to buy or sell their home.

For those reading this review in the future, know that buying a home in 2021 was anything BUT easy. There are few life events as big as buying your first home, and with that comes a lot of stress.

Thankfully, Michele was there to make the financing side of things streamlined and simple. She was always there to answer a question or to put together a pre-approval, and she was great at walking a first-timer through all of the details and options available. In such a competitive market, having someone local and positively recognized goes a long way in where you end up in the sorting pile of offers. Although it took quite a few unsuccessful offers before one finally stuck, Michele remained constantly available over months and months and was always willing to go above and beyond for me. When an offer finally was accepted, Michele made sure my loan closed ahead of schedule during a time when other lenders were struggling to commit to timelines 50% longer. The whole process was so positive and smooth, I wouldn't hesitate to use Michele again for my next home. I have already recommended her to friends and colleagues and figured I should recommend her to strangers on here, too!

Michele helped me refinance a condo in Newport Beach as well as purchase another home in Ventura County. She was knowledgeable, attentive, responsive, helpful, and always immediately picked up the phone anytime I called with questions. I couldn't recommend working with her enough. She made a seemingly stressful and complicated process easier than I ever could have imagined.

My wife and I have worked with Michele over the past 3 years with 2 purchases and 1 refinance. She performed flawlessly performing the two essential activities in any loan process. The first was the initial review of all financial information to give the go-ahead to proceed. The second was handling the transaction details to completion. The results in our experiences showed her ability to work with underwriters and lenders to succeed. Plus, she is a great person who we are happy to know.

We have worked with Michelle on several purchases and refinancing. She is very committed, attentive, and detail oriented. You call and she picks up the phone. She is our first and last choice to help us.

On the list of things that are most stressful in life, buying a home (let alone your first, as was in our case,) just about nears the very top for most people. However, we could not have imagined a smoother, less stressful experience than the one we had with Michele. She is explicitly clear in the information that she conveys to her clients, has an abundance of knowledge regarding the buying process, is diligent in maintaining the line of communication, and brings an immensely warming human touch to the otherwise bewildering process of buying a house. A hundred times over, we would jump at the chance at working with Michele again. She is amazing.

Michele was/is very responsive and dependable. She always answered phone calls and questions. Everything went without a hitch.

We reached out to Michele many months ago to get prequalified. In this crazy market, this was just the first step to get "seen" by any seller, of course. Because things were so competitive, it took us a long time to find something that was the right fit and in our budget. (Michele helped us know exactly what our budget was.) When we finally decided to put an offer in, I called Michele and asked her how long it would take her to get her letter in for us. She had it to our real estate agent the next morning ready to go! When our offer was accepted, she helped us figure out how to maximize our loan and gave us very clear and well-explained options for moving forward. She was readily available to speak to whenever we needed- even in the evening because of our crazy work and kid schedules! I would highly recommend Michele for your loan endeavor!