Milpitas Sanitation, Santa Clara CA

They didn't do their job to collect all cardboards. Instead, they made the street in a mess. Such a lazy man!

Emily helped me pay my bill by phone today and she was so helpful, so efficient and so pleasant to talk to. Thank you so much for your excellent customer service Emily, I really appreciate it.

Milpitas Sanitation replaced Republic for Milpitas customers in late 2017. I have had the following negative experiences so far. Increased rates. Requirement to separate trash and recycle each into 2 categories. Removal no longer includes yard waste. Doing so requires a fee. Recently I paid this fee for 2 bags and they picked up one bag but left the other. I could go on but you get the idea. If poor service continues I will consider complaint with the city. The old waste provider was perfectly fine and should not have been changed.
2023 update: small improvement in service. We no longer have to chase the garbage truck down the street to pick up excess trash labeled with bag tags. Yes, that actually happened in 2017. Company is slow to mail bag tags needed for extra trash. I recommend a visit to their office to pick up in person.

The driver is very lazy.
They skipped the pickup on my street (4 houses in my neighbor).
I called the office to notify them in regards, the lady in the office is rude on the phone. She hung up the phone when I ask for her name for the record who I am talking to.

IF THERE IS A NEGATIVE 1 STAR I WOULD RATE IT.

I wish the City remove their service for the public.

Bad customer service, high prices and limited garbage pickup.
Much lower quality service and higher price compared to the previous company. Something is rotten in the City of Milpitas.

Another company out to squeeze customers and thanks to our elected officials.