MINI of Monrovia

Came here on a Saturday morning for our first mini Cooper Service appointment. Upon arrival, one of the attendants came out to greet us. Bobby Ly was our service advisor and was very friendly and professional. Quoted us 90 mins for the service but took less than 1 hour. We walked over to IHOP for breakfast while the car was being serviced. Upon return to pickup the vehicle, the cashier was prompt with his service. We also purchased some touch up paint and the parts guy was nice and knowledgeable. Would recommend this dealer for your includes Mini Cooper Service.

Mike Gomez Sales Consultant provided excellent service. Showed and searched for a selection of Mini S Red Convertibles.

Thank you,
Marvin M / Lily Q

Came by here to test drive a Mini Cooper SE. They only had one in stock, and it was not the one I wanted, but Javier was so great: gave me a lot of information and insight into the car and the brand. No pressure, just really nice.

I bought a 2021 mini, 2 years old, 11k miles. I took my car to dealer for service today. They prepared the paperwork and told me ahead that it’s the time to replace the rear break pads……? Do you want to get a mini? Think about it

Be carful, Rocky Chow seems like a great and amazing sales person while you buy, but if you have an issue after you leave, forget about it. Won’t answer your calls, the manager won’t call you. They leave you high and dry once they have completed the transaction. Should have read reviews before I went there.

Purchased my wife a used mini cooler S with only 11,500miles! On it in mid December, my wife works from home, basically gets coffee and drops the kids off in the car within a mile of our home. Not even 2 months later, the brake service light is on. They sold me a car that needs brakes not even 500 miles later. I’ve had cars that I’ve driven 50k miles and didn’t need brakes.
They will just ignore you, it was a poor and dishonest thing to do when selling a car. Very shady dealership once you read all the reviews.

Update. As you can see below, the “owner” commented with a phone number to resolve the problem. It was the number to the dealership and I called and once again. They never called me back. They are just trying to show face and do nothing about it.

UPDATE #2
after contacting them and waiting 2 weeks for a response to post and now almost a month later I hear from them.

They would like to offer me a oil change for a 500 brake job that should have been done. I was told that it was right at safely limits. So instead of replacing the brakes because they were at limits, have the brand new customer of the car pay 500 for a brake job at mini. Shows you what kind of dealership they are. Roll the dice if you must with them.

Tried to trade in my wife’ current car for a mini cooper, talked to a salesperson about the car and was told I will get a text shortly about my trade in. Got nothing…I am going to Alexander MiNi for the new ride

Unease Customer! I am a veteran and work for a government agency; however, I do not know how to rate my car-buying experience at this dealership. I thought it was a reputable dealership; however, I signed all papers and provided a Navy Federal Credit Union check (the finance representative had to call Navy Federal to request and receive a code to write on the back of the check), and was told I had to wait 48 hours before I could pick up the car; to solidify my uneasiness more, after the signing ritual was told it normally takes 10 days for the check to clear, but the sales representative stated he would try to rush the process. By the way, I waited over 1.5 hours just to complete the document signing process. Ever have I heard of such? Or was it just me? Also, please "Beware", at dealerships, you must purchase the 2-day option provision to return the car. Moreover, because they are holding the car until the "so call check clears", that option is invalid to purchase or not under the circumstances.
For clarification, I am not sure of this dealership's ethics and customer service standards. Stay tuned for an update.