MinuteClinic at CVS, El Cajon CA

Not a walk in clinic. Difficult to use and unreliable booking experience. Staffed, no patients, and yet without availability.

From the website: "Walk-In Clinic in CVS Pharmacy at 2760 Fletcher Parkway, El Cajon, California 92020". Unfortunately, when you walk in you are told you can't be seen without an appointment and there aren't any appointments.

They only take appointments for today, tomorrow, or the next day. It is important to BE ON TIME for your appointment, they will cancel it if you are more than 5 minutes late (they don't really tell you this at all in the confirmation or anything). The doctor was very polite as she turned me away.
When I made and attended a 2nd appointment three days later, I was politely informed that they don't take my insurance-there was no other way to check, I guess. This is the only "urgent care" within 100 miles that my insurance covers.
Then, the nurse told me that I should visit a different clinic (that my insurance doesn't cover) because as long as that clinic takes my insurance, I would be fine. That's incorrect and not at all how that works-I would be on the hook for the bill. So I need to just wait 2 weeks to see my PCP. The truth is, insurance and clinic BOTH need to accept each other, I just hope nobody listened to the nurse's bad advice!

Worst place.i had an appointment for a vaccine and i get there and show the lady my insurance and she said she can’t do it because it’s fraud. HUH? Fraud? Called my insurance and she had no words, also called my agency and they also have never heard of this excuse.seemed like the lady wanted to get rid of me because she didn’t want to work i don’t know.she kept saying fraud fraud and told me to leave.not even give me an explanation or help me find a place.cvs you should put a disclaimer on your website what insurance you do and don’t accept.instead of wasting peoples time with fake excuses.i went through TONS of trouble today because of the lack of communication and information on your website.terrible service.

Loved this little place. So simple to make an appointment online and sign in at the kiosk. We were seen by Andrea for vaccines. We have anxiety and faint often from vaccines, but not with Andrea! She took so much of her time for us to make sure we stayed alert and calm thru the whole process. She was very knowledgeable and friendly so we did awesome! We will be back for any other needs we may have for sure.

Zero stars. They advertise that the remove stitches. I waited an extra day to get in here so I could avoid urgent care. They refused to remove them! They said they can only remove them if they're not under the skin. Hey CVS! Why are you not putting the slightest details as to what services you offer, if there are such limitations? You wasted my time, my gas, and made me suffer an unnecessary extra day. FAKE CLINIC!

Called 5 minutes before my appointment they told me to wait for a call/text with instructions. Waited 30 minutes and got nothing. I called again and had to get linked to another CVS phone line representative from there was finally able to get a call with instructions. Once I got there there was one other person already waiting. They took me in before her because my appointment was at an earlier time. How did this person that was already waiting get instructions/directions before I did if my appointment was sooner? This clinic needs to understand that wasting someone’s time is very unprofessional and inconsiderate. Needless to say I am very unhappy and would never return to this clinic again. I would not recommend anyone come to this clinic if you value your own time.

Loved using the Minute Clinic for my flu shot. Easy check in via the kiosk and very professional service. The advance courtesy call from Carolyn was greatly appreciated.