Miramonte and Trovas, Sacramento CA

We were promised so many great things when we signed our lease but pretty much none of it was delivered. We never received a gate clicker or a card to the package room (which you have to pay for if you want your packages to be secure). The back gate was constantly broken and stayed open to allow anyone to walk in. The mailboxes were broken into and not fixed until ~4 months later, and in the mean time we could only pick up our mail from the main post office that was incredibly inconvenient to get to. We ended up getting a PO box after the post office wouldn't hold our mail anymore because the management company took too long to fix the boxes. We were never compensated for this. We were told we could get a garage spot but when it came time we were told a price that was significantly higher than what we were quoted. If you have more than one vehicle it is incredibly inconvenient to find parking outside of your one assigned spot. My spouse and I would have to plan our work days so that one of us could get home before 5pm to get a free parking spot. If you come home after 6pm, good luck. The water heater and the apartment heater are on the same system so if one goes out, they both go out, which happened to us in the winter. The AC vent leaked water onto our carpet and after 4 "fixes" from maintenance it was never truly resolved. This was not the staff's fault, they were held hostage by the management company being cheap. The washer and dryer are in-unit but they are the oldest and cheapest machines. Our washer broke in the middle of a cycle and we had to finish our laundry in the bath tub. Trash and recycling are always overflowing and never seem to get picked up on a regular basis. The front office staff did everything they could to help but their hands are tied by bad management. At least 3 people quit in the year we were there. The manager is completely absent. When it came time for us to move out we were told we could get paint to do our own touch ups but no one was ever available. We were never able to do a final walk-through because they decided not to do them due to covid. We understand the circumstances but no one reached out to us to let us know after we had already scheduled it with them. We were also never given any final move out paperwork. We reached out to the regional manager to air our concerns but never heard back. FYI, if you want to give notice at the end of your lease term you MUST give 60 days, not 30. The only silver lining was they were flexible with us regarding our notice given that we were buying a house. However this was after repeated requests through email (which the manager initially ignored). Rent at your own risk.

I just recently moved in, and Casey made the entire process super easy, she has made sure to keep in contact and take extra measurements to make sure i am happy in my unit. Casey has remained helpful during the entirety of my lease! I would definitely working with her when moving in!

Miramonte-Trovas is an absolutely dream place to live. When searching for a new place some months, the customer service was superlative, excellent and beyond words. The apartments have their own allure, but Hannah’s knowledge of design, layout, color and lighting made my choice an easy one. Since becoming a resident, Casey also has continued the top-shelf, exquisite customer service toward me. I’d recommend the Miramonte Staff as the model customer service group!

Just moved in recently and so far we are loving our new home! It’s very spacious for an apartment and has a lot of the amenities you’re probably looking for. Aside from the property itself I love the management on site! I have used amc for 4/5 years now and they are the only management company I rent from. A huge reason being their amazing staff especially Sharoy! She is always super friendly and handles business painlessly! Until I’m ready to purchase a home AMC has business solely off my experience with Sharoy and the staff! Stay weary of other reviews because honestly as long as you abide by your lease agreement you will have a great experience in the arms of Sharoy, Kasey, and Hannah!

They told me that I had to put a deposit down to hold an apartment. Then later called me to tell me that the tenants decided not to move out of that apartment. They then kept my deposit and would not return it back to me.
Beware!

SPOKE TO YOUNG LADY BY THE NAME HANNA!
VERY NICE AND INFORMATIVE ABOUT THE PROPERTY, SHE ANSWERED ALL MY QUESTIONS AND WAS VERY NICE AND POLITE!
Thanks

Its a good apartment complex, and the issues kicked in with new management. They inherited a lot of issues and they've been slowly getting a handle on their new property. I wish they'd been more prepared or that the hand-off had been executed better.