Mission Federal Credit Union, Poway CA

I find it very unsettling when I have money transactions here, because
the tellers are incompetent!

My husband and I had an appointment last week at 2: 30 pm. He had called in and made it over the phone. We notated it in our calendars and i had arranged to have the day off for this.

When we got to the counter we were told that there is no appointment scheduled for us.

The teller went to see the assistant manager but came back to tell us that there is no availability for that day. I respectfully declined that answer and asked to speak with the assistant manager ourselves.

He came out to tell us that today there is no availability for us because we didn’t have an appointment and he had no desk staff at the moment and he himself was unable to help because he was on lunch.

My husband and I both explained more than once how we had obtained our appointment and that we felt it was very inconvenient for us to send us away when we had time scheduled and taken off of work to deal with a bank matter (we also don’t live in Poway so it’s a bit of a drive for us).

The assistant manager told us that there is ‚no record‘ of us making the appointment which made us feel like he is accusing us of lying to put the blame of this oops on us.

After the conversation became a bit uncomfortable because we were simply asking for help in order not to have to make a different appointment (the assistant manager offered for us to wait an hour to be seen until he was done with his lunch which we couldn’t take on) he said ‚I Am done here‘ and walked off.

There are several things that went wrong here. 1.putting their miscommunication on us was really unfortunate and inappropriate, i shouldn’t have to produce screen shots of a text conversation with my husband the week prior where he told me ‚we have an appointment with mission fed at x date in order for someone to believe me or pictures of my personal calendar and 2.the assistant manager repeatedly mentioning that he can’t help because he is on lunch really just made it sound like he is preferring to have his lunch in order to help us. If there was such a thing as a corporate rule where once he is clocked out he can’t clock in to work without breaking policy he could have said so.

Some advice: just providing simple and good customer service goes a long way in keeping your membership. Banks struggle these days and this kind of attitude isn’t helping! After all, we simply wanted to be helped with a matter that would have probably taken 30 - 60 minutes on the day and time we were scheduled. Not an hour later and definitely not at another time.

We have since removed all of our assets from mission fed and will not be doing further banking with this institution.

The people working here are beyond rude. I came in to open an account and give them business. They acted like" I should be so lucky to bank with them. " The manager had that kinda smile that just said " you are beneath me you peasant! ". It was really an unpleasant feeling and experience. He stated I needed additional paperwork to finalize my account, asking for my Marriage Certificate of all things! He told me to return it twenty minutes as he would be with another costumer. I came 30 minutes later, he was still with the customer. Upon leaving his office he gazed over at my wife and I as we stood there waiting. He made a whispered comment to his fellow employees and they all began to snicker and giggle. I spoke with the employee at the front counter and they then told me I would have to make an appointment at a later date to see the Manager. I stated I felt that I had given plenty of information to open a Checking account: I. D, Social Security, Marriage Certificate, Mail from residence. But.apparently that wasn't enough, they still wanted me to take more time out of my life to come to them and sit in a tiny glass office with the Manager with the " I hate you" eyes. This seems like the perfect time for them to have made it easier fo me, by finalizing my account and allowing me to deposit some cash into the bank. But nope, they never called me back and I haven't heard a thing. DON'T BANK HERE PEOPLE, At least not until they replace the Manager.

Horrible experience. Made to feel like a criminal for depositing a check. Terrible management and will NEVER be going back to this branch again

Horrible the workers are sitting in the office while Troy is at the front counter. I'm standing in the line while the manager I guess and another employee is sitting in the office. Troy is taking care of the customer who had a lots of transaction. Next I noticed a lady coming from the back still not helping Troy. So when there was about five customers in line Frankie who were just sitting in the office decided to take a customer. I guess I wasn't a good enough customer to take.

Thirty year member. Made a deposit. I was advised the majority of the funds would not be available until eight days later. Why does MFCU need to hold my money so long? With today's technology, it is not clear why they want to hold my money. Must be beneficial to them to hold that long. The reason I was given is that is their policy. No other explanation is provided.

I did call the manager, Gabriel in Poway. He said it was the MFCU policy and nothing could be done. When I asked to speak to his manager, he said the issue stopped with him. I did send an e-mail to both CEO Debra Schwartz and COO Robert Miller. I have yet to get a response from anyone at MFCU. If my business was really important (By the way, this is the typical response from MFCU on another review site listing the same issue I encountered) is sent to everyone with a negative review), my concerns would have been addressed rather than dismissed. I did notice a similar review with the same issue as mine where MFCU provided the same "We value your loyalty/membership" Unfortunately, they are meaningless words.

I love my Mission Fed in Poway. I just moved to Utah and made arrangements to KEEP my banking with Mission fed because I trust them and have done my business with them for more than 30 years! Utah doesn't have mission Fed and I may open up a small acct here, but I won't let go of my fabulous Mission Fed and love of my Poway Branch! Thank you!

Electronic Counterfeit Note Report

Imagine needing $100 to pay your rent. But only because the bank that you trust gave you a fake $100 dollar bill. Counterfeit alert: when you receive cash from a teller ask for new bills only. I went to this location today 03/06/2021 to withdraw $1300 in large billls. I went straight to Chase bank to pay my rent on time. The teller at Chase notifies me that one of the 100 dollar bills is not real. I tell her that’s impossible Mission federal just gave me that bill. Long story short I was robbed of 100 dollars the manager at Mission said there’s is nothing we can do. I immediately terminated my banking with mission. PLEASE PEOPLE ASK FOR NEW BILLS ONLY. ***** I contacted corporate. But no response so far.