Modesto Mazda

I just bought a car from Modesto Mazda. Abraham Rodriguez was the gentleman who sold me my new car.
I had such a great experience buying a car here. Abraham was cosiderate, super informative, answered all my questions, and put zero pressure on me. I highly recomend going here and ask for "A-Rod. "

It was a pleasure working with Carmen. She was very helpful and supportive in answering all my questions! Your welcome to come to Modesto Mazda, she is there!

Carmen Morfin was truly one of a kind awesome, kind and so knowledgeable! Mazda did an awesome hiring her! Keep an eye on her she is definitely going places. I bought a 2023 Mazda CX3 and Iam truly in love with it!

Casey and Vance were super helpful with the purchase of my daughter's car. They made the process easy and stress free. Highly recommend Modesto Mazda and definitely ask for their help!

Working with Abe and Tony was a breeze! They were super helpful and patient with all of my questions. I loved the Mazda brand before because I previously owned a Mazda but shopping/ buying with them made me love Mazda more. Grateful to have such a great dealership in Modesto full of good people and great vehicles.

I had a great car buying experience with Joseph. I was driving a couple of hours to get to the dealership so we had the out the door price and financing agreed to beforehand. Everything went smoothly. Would purchase from them again.

Just bought a Mazda 3 sadan at Modesto Mazda the people there where professional and Knowledgeable and kind.joseph showed me ever detail of the car great guy and he know what he talking about

I have had nothing but wonderful experiences at Modesto Mazda! I highly recommend if you are looking for a great car and a great deal, ask for Tony the Manager, he works the numbers and works magic to get you exactly what you want and how much you want to pay! Today I had the greatest experience where Abraham who is so nice and helpful delivered my brand new car directly to my house in Stockton all the way from Modesto! They truly go above and beyond to make you happy! I got a beautiful new 2024 Mazda CX-90! I couldn't be happier with their customer service and friendliness. They are literally the best! I will never shop anywhere else for a car. Make sure to ask for Tony and Abraham to get the best deals and lowest prices, plus have the best customer service experience ever. Can't thank them enough.

Revised as I just bought my second Mazda:

Exceptional Car Buying Experience - 10 Stars!

I recently had the pleasure of purchasing my second vehicle from Mazda of Modesto, and I cannot express enough how outstanding my experience was. From the moment I stepped onto the lot to the final handshake, every aspect of the process was top-notch.

Customer Service (10/10) : The staff sets the standard for customer service. They were friendly, approachable, and genuinely interested in helping me find the perfect car. No high-pressure sales tactics here; just a team of professionals dedicated to ensuring customer satisfaction.

Knowledgeable and Honest Staff (10/10) : The sales team was exceptionally well-informed about the various models, features, and financing options available. They patiently answered all my questions and provided honest recommendations tailored to my needs and preferences.

Impressive Vehicle Selection (10/10) : The dealership boasts an extensive inventory of high-quality vehicles. Whether you're in the market for a new or used car, Mazda of Modesto has a diverse selection that caters to different tastes and budgets.

Transparent Pricing (10/10) : Transparency in pricing is crucial when making a significant purchase, and Mazda of Modesto excelled in this regard. There were no hidden fees, and the sales team worked diligently to find a financing solution that aligned with my budget.

Efficient and Smooth Financing Process (10/10) : The financing process was surprisingly quick and straightforward. The finance team was efficient in securing the best rates, and they explained all the details clearly, making the paperwork hassle-free.

Impeccable Facility and Cleanliness (10/10) : The dealership premises were well-maintained and spotlessly clean. This attention to detail reflects the overall commitment of [Dealership Name] to providing a positive and comfortable environment for customers.

Post-Sale Support (10/10) : The exceptional service extended beyond the sale. The dealership's commitment to customer satisfaction was evident in their willingness to address any post-purchase queries promptly and professionally.

In conclusion, my experience at Mazda Modesto was nothing short of exceptional. If you're in the market for a new vehicle and want a stress-free, enjoyable car-buying experience, I highly recommend visiting Mazda of Modesto. They have earned my trust, and I'm delighted with my new car. Ten stars out of ten!

Mary and Tony did an awesome job. Honest, friendly, not overly pushy. We got exactly what we wanted at a fair price. Everything stated over the call was exactly as stated when we arrived after a 100 mile drive to get here. Recommend Modesto Mazda to all.

We are very happy to meet two handsome guys, Joseph Sbragia and Vance Santos. They are not only polite and considerate, but also pay attention to details and have extraordinary patience. They are particularly familiar with professional knowledge and can draw inferences about other cases. This really makes car buyers like us not only feel at ease but also feel more comfortable. They are very considerate for this Modesto Mazda dealership. We are very proud to have such excellent sales staff and loan officers in central valley car industry business. WELL DONE and GREAT JOBS!

A̶s̶ ̶f̶a̶r̶ ̶a̶s̶ ̶I̶ ̶c̶a̶n̶ ̶t̶e̶l̶l̶, ̶ ̶t̶h̶e̶ ̶a̶c̶t̶u̶a̶l̶ ̶m̶e̶c̶h̶a̶n̶i̶c̶a̶l̶ ̶s̶e̶r̶v̶i̶c̶e̶ ̶h̶e̶r̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶, ̶ ̶b̶u̶t̶ ̶t̶h̶e̶ ̶c̶u̶s̶t̶o̶m̶e̶r̶ ̶e̶x̶p̶e̶r̶i̶e̶n̶c̶e̶ ̶f̶o̶r̶ ̶m̶e̶ ̶h̶a̶s̶ ̶b̶e̶e̶n̶ ̶e̶x̶t̶r̶e̶m̶e̶l̶y̶ ̶p̶o̶o̶r̶. ̶

[Edit: I took my car to a trusted local mechanic to get a second opinion on the repairs. He said that my car didn't at all need the $1500 repairs specified by Modesto Mazda, and in fact, the steering system parts that were indicated in the inspection video as "having too much give" are *supposed* to work that way. I can't see how this could be an honest mistake. I am going elsewhere. ]

During my last regular service, after the service was done, they gave me my car back, but I hadn't gotten any inspection reports or estimates yet. Usually they send a video and staple a full circle inspection report to my receipt, which is great! I asked about this, and the customer service rep assured me they'd send them to me via email/text, and that they were just backed up a little in the moment. Ok, no problem.

I get the video and estimate sent to me later, and the estimate is for over a thousand dollars of repair + new tires. I'm puzzled at why they would send me on my way if I need so much repair. Why not give me the option to do the repair right then? Oh well.

I send an email politely asking if I could get the inspection report for my records so I can figure out what to do next. The customer service rep tells me that he already sent the report, in the form of the video and estimate. I say, yes, thank you, I did receive that, but usually there is also a full circle service report card form that I didn't receive. Would that be possible to send over?

The customer service rep says: "Oh ok I see, we typically attach the multi-point inspection to the back of your receipt, were you able to see it? "

Of course, it's not attached to my receipt, that's why I'm asking for it. So I explain that I didn't get it attached to my receipt this time. Could he send it? "Oh wow that’s odd. " He says. "I will have to go to admin and see if it got left to the invoice on our end. " Awesome!

After no response, I follow up again days later, and get told, "I was unable to track it down, looks like the invoice was processed through our admin. "

Now, I totally understand if the form doesn't exist because it didn't get filled out, or if it's actually (for some reason) impossible to get. That would be disappointing, but I would understand. Things happen. What is frustrating is the lack of understanding of what I'm asking for, plus what appears to be a very weak attempt (if any) to look for it. Obviously, I don't know exactly what is happening behind the scenes, but I find it very hard to believe that there was actually a legitimate misunderstanding here about what I was asking for, since they provide the report for every inspection. I also find it hard to believe that once something goes to "admin" it disappears.

After finally calling the dealership, a different service rep was able to scan and send the inspection report to me. So apparently it was findable after all. ¯_ (ツ) _/¯

Had an absolute wonderful experience at Modesto Mazda! Carmen Morfin was the best sales woman I’ve ever had the pleasure of working with! Not only is she super kind and professional but I really appreciate her attention to detail! The paper work process was easy, I was in and out in timely manner. Thank you Carmen and Modesto Mazda for making my dream car my reality!

I’d give them 10 stars if I could. The Service Department is AWESOME. Not only do they do great work, the actual customer service is phenomenal. Robert, the Manager, has greeted me by name since I bought my car there in 2019. They are all exceptional at making you feel welcome and comfortable. They provide me an Uber/Lyft to and from where I need to go while my car is being worked on. They text me a link to a video that shows my car being serviced. I honestly can’t say enough good things about Robert and his team. Danny is also amazing. He keeps me looped in the entire time and makes sure I’m good with whatever I need whether it’s wifi or cookies. Extremely professional! They’re the reason I make the drive from Merced to Modesto even for just an oil change. Aside from the incredible customer service, and probably more importantly, I trust them.
The Sales Department is also great. This is where I bought my car and ever since then, I occasionally receive emails asking me how my vehicle is and if there was anything they could do. I actually replied with questions once and Maria actually replied with all the answers I needed.
While I was getting my car serviced the other day, Abraham took great care of my mom who I brought along. He let her test drive one of the cars and was very patient, polite and professional with her. When we left, she said that when she’s ready to buy her next car, it would be at Modesto Mazda because of their excellent service.
Lastly, I LOVE MY CAR:)

I bought a Mazda from another non-Mazda Dealership but when I needed some warranty work done I got sent to Mazda in Modesto. I am so glad I got sent there because my experience there was absolutely wonderful. Danny took great care of me and worked with the warranty company to make sure I was not paying for things I should not have. The customer service I received at Modesto Mazda was wonderful and I recommend them 100%.

My 2021 Mazda CX9 has been serviced at Modesto Mazda since purchase. A gal named Sydney, each time, has continued to offer appropriate assistance and has been extremely courteous about my concerns. Naturally team members, Danny and Scott are as necessary and valuable, but not always as visible to me. Thanks for a great Mazda service visit yesterday. P. S. The video recaps are a nice visual aid.

My husband and I had an awesome buying experience with Abe and Tony. Abe was patient and informative. I highly recommend Modesto Mazda.

Thank you to both Carmen and Tony at Modesto Mazda for helping me with my trade-in and new lease. They were able to work things out and I was able to leave with my new car! And a special shout out to Malachi in the service department! Great customer service! Thanks again to all of them!:)