Mountain Mike's Pizza, West Sacramento CA

They don’t cancel “too good to go” orders. Call before you show up even if your order is “reserved”

I ordered a couple large pizzas and 2 4-pack mix soda for my team in the office via door dash a coupe of weeks ago. I only received 1 4-pack soda. Door dash driver was blaming the restaurant even though driver confirmed she didn't check the items before leaving the restaurant.

I called the restaurant and explain. I believe I heard manager, who was in the background state "tell him I'll bring the sodas right now. " I felt he spoke with a little passivity. However, 10 minutes later, he was at my door with an apology.

My point is, no one is perfect and we all make mistakes. It's how we respond that speaks to our character. Needless to say, I'll be ordering several pizzas today for my team function. Thank you for keeping your word.

It was alright, told me 30 min to pick up got there after 40 min was told another 5 after I paid and they took another 30 to make it, pizza taste decent

As I walked straight to the front counter at this location, there was one young cashier standing around; he left me waiting for at least 10 minutes before taking my order. In the course of waiting for 25 minutes for the pizza to be ready, I sat down at a table and looked around. I was astounded by the state in which this establishment was in. This was an absolute filthy place. The floor was littered with dirt and food, and the fountain machine was filthy as well.

The entire time waiting in this pizza place I seen watched the same cashier wipe down one table slowly, then sit down at barstools along the window on his phone, leaving me at the counter to wait for the pizza and my soda. I find it inexcusable that worker can observe you standing at the front counter without acknowledging you. This Mountain Mikes is the dirtiest pizza joint I have ever seen or I have never experienced poor customer service like this in my life. I will not return to order again unless the place is cleaned up and the cashier is motivated to do their job. Just rude!

Had the lunch buffet, only 3 very old pizzas left out and very weird selection. They had one tv just showing advertisements and no pool table like they used to.

Mountain Mike's pepperoni pizza is never a let down. Always hot and cheesy with crisp pepperonis.

Salad bar lettuce was rotten!
Both bowls both kinds, they replaced it but still bad pieces!
Tomatoes and cucumbers were old!
Not good anymore

What on Earth could they have been doing that took 50 minutes to make a single pizza?

I called and placed an order for a carry out pizza at 5: 22 PM. We were told "30 minutes" over the phone, but didn't get our pizza until 6: 15 PM. When we finally did get the pizza, it wasn't even particularly hot like it should have been if it was straight out of the oven. Further, when the cashier handed it to me, there was no "sorry for the long wait", and no "here's a discount for next time", and certainly no "let me comp the pizza because you waited so long and this is certainly not the experience we want for our customers".

The pizza is good, but yikes the management needs help.

As I was waiting, I got to see why others are complaining about cold pizza. The one delivery driver I saw (who seemed to also be the manager) had a customer's pizza on the counter in a hot bag for maybe 10 minutes while he fielded customer complaints over the phone, all before finally taking it out to be delivered.

This was our first time trying this place, and we wanted pizza tonight because my wife and I were both short on time and thought this would be a quick solution for dinner. Next time? I think I'll stick with Roman's Pizza or Round Table.

I have been eating pizza at this location for over 5 years now, and have taken several clients here too. I have never had a bad experience. And you cannot beat the Tuesday special.

Good, quality pizza that I do not mind spending a little extra for.

Jim
Eve's Automotive

Charged to much to feed us Cold Pizza. There heater was out to keep pizzas warm. They never once asked us, or offers hot pizza to us knowing this.
15,00 for bad pizza and service.
Stay away. Bad mike

Poor customer service so expect not to be welcomed. Staff was hiding in the back majority of the time arguing. I'm not one to complain but this one was bad. Pizza is edible I would not recommend this place stick with midtown or the one by csus. These guys give mountain Mike's a bad reputation.