Mountain View Tire & Auto Service, Tustin CA

Bought two tires from this place, both tires ended up having leaky valves within months of each other. One of them unfortunately wouldn’t hold air at a very bad time and I had to change the time late at night on my birthday with many guests that disrupted plans. Gave them the choice to make things right the following day when I needed it to be fixed asap (its only a 25min job) and they chose not to. Friendly people here but I’d recommend other places with better quality work and customer service so you don’t end up stranded multiple times and having to pay extra to fix spotty work in the first place.

Used this company for the first time yesterday, after driving past it a million times. They fixed my tire, which had a slow leak, very fast, very affordable, with no hassle, no upselling. Pete was very helpful! Highly recommend!

I went in for an oil change and Pete and the other employee at the front were friendly and personable. They were also honest about what services my car needed. I felt welcomed here and my car was ready to go in a couple hours. Highly recommend this place for car services!

If you are a WOMAN, DO NOT come to this shop! They completely take advantage of you here. I wish I could give them 0 stars.
Their communication is nonexistent and they will charge you more than at the dealership!
I had the worst experience here and will not be returning. I’m truly disappointed and am disgusted that a shop still operates in this sexist manner.
I was quoted one price and when I had a man call in to get a quote he got a completely different (way lower) price.
***BTW (as seen in other comments)
Their response of “have a blessed day” is essentially a “F You! ” is true. I was so flabbergasted at the audacity.

Despite making an appointment ahead of time and telling the front desk multiple times that I needed my car back the same day, they attempted to keep my car overnight without my knowledge. I didn't get any notification at all during the day, and at closing time I was getting worried that I hadn't heard anything from the shop, so I called them and was informed that they decided to keep my car overnight. I needed my car that night to drive to LAX for a multi-week trip. The shop ended up having to keep a mechanic overtime to get the tire fixed. I'm grateful they were willing to work over closing time to get the work done before my trip, but I'm incredibly frustrated that this had to happen.

I had a great experience, Robert was attentive and very understanding of my situation. I had previously gone to 3 different mechanic locations and all had a long wait or close.
I was press for time. Robert assured that he would have my tire patched as soon as possible and like that the wait was less than 40 min in compare to other location that would take hours.
I would definitely recommend this place. Also the other location were charging $45 for a patched tired. Which idk to be honest but it was a bit excessive for me. Paid less with Robert!:)

I made an appointment online via the website for Sunday afternoon, January 15th. I received confirmation for Tustin MV Tires for a tire rotation and oil change. The confirmation was texted to my phone. I arrived early and it's confusing to determine where the MV tires office is because they share a lot with Big O Tires and with a car wash. But, first I had to find parking. On a rainy Sunday afternoon, there wasn't one parking space available. I stopped to ask the mechanic guy where I can park and he said in the rudest way possible "just park right there! " (there, indicating in the middle of the driveway, blocking other cars from getting through). I had to ask where the office was because there's no sign. I went inside an unmarked office and the person at the desk named Pete asked if I had an appointment. I said yes, that I made one online. He rudely says "we don't accept appointments made online on Sundays. "  I didn't say anything nor was I rude to him like he was to me. He told me to take a seat. The couple he was helping left. 1 person comes in, he helps them, they leave. I wait some more. He's all alone and doesn't acknowledge me in any way whatsoever. I know he can see me because I'm in his line of sight and I'm the only person in the teeny tiny cramped waiting room. 10 mins goes by and still nothing. I finally ask him if i can check in now? He says to me in an irritated condescending voice that he's "busy doing things and will get to me when he's ready. " I say okay. Another person comes in and he so graciously helps them. They leave and I'm still sitting there, no acknowledgement, still no check in. My appointment time is approaching and still nothing (I arrived at 2 pm and my appointment time that I made online was at 2: 30 pm). I notice on the glass door a phone number for customer service and I stand up, gather my things, and leave.   I get in my car and call Lakewood MV Tires. Jeff at Lakewood was so gracious and helpful and said to bring it over,  even though it's 2: 30 pm and they close at 4 pm. On top of the fantastic service at Lakewood, they have a NORMAL-sized lobby (that's not old looking, dingy, and super cramped) and also offer complimentary wifi. Pete at Tustin MV Tires does not represent your company well, but Jeff at Lakewood MV Tires does.