Move Happy, North Hollywood CA

First off, I didn't hire these jokers. I thought I was hiring a different moving company, and my household goods were farmed off to them. The company I was working with offered me a month of free storage, as I was driving from CA to MA for a new job, and uncertain about where I'd be landing at first.

Long story short, Move Happy did not honor that contractual agreement. They decided they would deliver when they chose, even though I did not give confirmation that I would be available to receive the shipment, and then charged me $500 for requesting the full month of storage (as, according to them, they had loaded my goods for shipping, even though I hadn't confirmed that they should do that, in the first place). I went back and forth with a "customer service" representative there, literally sending her emails verbatim trying to explain, and she refused to honor the original contract.

They will try to strong-arm you to accommodate their preferred schedules and then extort you to pay additional fees you do not owe by refusing to deliver your things until you capitulate. Once they have your money, there is no reasoning with them. It's a waste of time to try, even if you spell things out step by step with actual email correspondence. I submitted a complaint to BBB, which they simply ignored.

Do yourself a favor, and do not do business with these people.

Do not trust these guys. They pretend to have your best interest at heart, then lien sheet and overcharge you. I was given a quote of 15k For my interstate move and yet when The guys came to pack things up and move me they informed me it was gonna cost me $5000 extra. They said it was because I had several hundred cubic feet more than they had estimated. When I told them it wasn’t my responsibility to know how much cubic feet it was because someone had come and given me an estimate they said it didn’t matter. I had no choice but to pay the extra $5000 Because we had to move.
When we arrived in Colorado and opened our boxes, half of them were packed about 50 to 60%. They had under packed boxes, increased the cubic feet Of our stuff and then charged us more. They were bullies and the white glove service they promise you as far from that I can assure you. Things were packed Haphazardly Not labeled properly.

I recently used Move Happy to move my household goods from Hawaii to Houston. Packing the stuff went really well. They were thorough loading, took picts the whole 9. Told me 4-6 weeks, kept me informed with emails, and calls, it cost me around $3k door to door. Here is where it goes bad. They came early and called me that because the swmi couldnt make it to my apt that there is a transfer to a smaller truck ($400), ok cool. They even charge if they have a certain distance to delvier my goods, ok. But what they dont do is reimburse you if I get a truck and go get my goods because they cant come closer. I paid for door to door service. So why don't they discount or remburse for 'non door to door'. So I have a truck and met them up the street to get my stuff and put up my own goods to the apt. (STRIKE ONE) So 4 carts are broken, and my dolly is missing. I called to file a claim (Mon Oct 30th) its Tuesday the 1st, still no email, no response or a call. (STRIKE TWO).

****Update*** IT IS NOV 11TH AND THEY STILL HAVE NOT CONTACTED ME ABOUT MY CLAIM. (STIRKE THREE)

THEY HAVE UNEXCEPTABLE CUSTOMER SERVICE. NOTHING HAPPY ABOUT THIS MOVE. If anyone uses this company get all info about door to door service. Honestly, I DO NOT RECOMMEND YOU USE THIS COMPANY!

The good - shipment delivered on time and undamaged. Sales rep, packers and drivers that we dealt with were professional, polite and efficient.

The bad - you have to pay balance due before unloading begins. When unloading was done, the move was not fully complete: (1) Grandfather clock was left crated in the garage and still needed to be uncrated and placed inside of the house, (2) a large dresser was left in the garage and still needed to be moved to second story bedroom, and (3) a treadmill still needed to be reassembled. In spite of several phone calls and emails with several personnel of Move Happy that suggested that they are working the issue, nothing happened for two months. That leads us to the conclusion that after they have the money they no longer care about the customer.

The movers did a great job. The company that coordinated the move was terrible. Seriously, zero communication. We slept on an air mattress for 32 days with no updates on the status despite calling weekly to check in.

Awesome experience with this company moving across the ocean. From start to finish no hiccups, on time, friendly.

Used them to move a small number of pieces from KS to San Diego. Team at MH was timely, professional, accommodating, and pleasant to work with. Will highly recommend for all moves. Will definately reach out to them as we move back east in several years. Thanks Move Happy!

They were wonderful at communication as soon as he got my belongings. Very respectful and gentle with my items. Best moving company I have experienced ever in my life

Outstanding customer service. Did more than expected. Would highly recommend this company for your next move.

Great job — these guys made sure I was happy with the job - staying longer to help find items etc — thank you!

John & Prince are the happiest guys I ever met. They picked up my boxes with a smile. Went beyond in customer service in my opinion. Use these guys when you need to move!

Would not recommend this company. They will actively screen your calls and choose not to pick up. They will lose your items. Go with a different company, even if you have to pay more.

I used them for my move from Hawaii to Texas. The movers came and packaged up my belongings and I thought all was good. However, they did not give me the chance to check over the inventory before they left. If you are using this company, check over everything and make sure it is scanned into their system, even if they brush you off.

On the day of delivery, the driver said he would not fit into a space that could clearly fit. I called the main phone number and was told that I wasn't being charged anything but they would have dispatch call. No one did. The driver deemed that he would now charge me 3.5 units of "long haul" with the prices of $75 per unit (this included walking from the elevator to my apartment). I called the main company phone number and no one picked up over 2 hours. Curious, I had my friend conference call - they picked up. The call got disconnected when I spoke and that friend was not able to get through again. After trying for another 15 mins, I had another friend call. They picked up and when she told them that I had been trying for 2 hours they said "tell her to call, we will pick up now. " They did pick up, but then had to transfer me to someone else. Surprise, surprise - that person didn't pick up. The movers required payment before moving so I had to give in and pay them. Note - a rep emailed me immediately on receiving payment but wouldn't respond to an email.

The movers were an elderly couple that took almost four hours to move 1.5 hours worth of stuff at most. At this point it is almost 9pm I told them to go as it was late but I noticed that parts of my bed were missing. I wrote down tatami mat was missing, but they took it away before I finished.
I had a Japanese bed which included headboard, bedframe, slats, tatami mat and futon. The tatami mat, futon and parts of the bed frame did not make it. They said that they did not have record of the tatami mat or futon, but would compensate me $30 for the bed frame. $30 for a $1500 bed frame. Make it make sense.

I know that they compensate based on weight and yes this is what it is, its their policy. However, it is just sad that companies have no accountability to their customers and take no responsibility when things go wrong. You pay thousands of dollars for your items already, please pay a little extra for another company to ship your items.

When I moved to Hawaii I used Royal Hawaiian Movers. I had no issues whatsoever. I tried to use them again but they were all booked with military moves. Please plan your movers early enough that you don't fall into the same situation as me. Not only did I spend the money on the move, but also need to spend money replacing all the missing items, which will easily be $2000. Also, for the amount that you will spend, you deserve to work with a company that will pick up the phone when you call. I attempted to call Jose right after he sent me the email about $30 settlement. Did he pick up? No. And its not just Jose. Miguel, Jonathan, Nathan, etc etc they are all the same.

Edit: got a hold of Jose! He stated that they will look for the items one more time. I will update if my lost items are found.

DO NOT RECOMMEND. AVOID AT ALL COST.
Sales (Kelly Costa) were responsive until the contract is signed. Furnitures were damaged and refund is still pending after more than a month after claims were submitted. No response from the Customer Service (Jose Robledo) despite multiple emails.

John was great (the delivery driver) The 5 stars are for him. The rest of the company was unprofessional, unorganized and unresponsive. I would give the company one star.

Great service, communicated excellent and will recommend to anyone. John showed up as usual. Over the top service.