Mt. Lassen / Shingletown KOA Holiday

Beautifully maintained KOA nestled amongst old growth trees and shrubs.
Conveniently located near Lassen Nat'l Park, Shasta, McCloud and Redding.

Bathrooms and showers were immaculate!

We would highly recommend.

Great KOA right off the highway so you get a lot of highway noises. Also seems to be some construction going on so you get that noise starting about 8 AM. But the service was amazing. The grounds are great, and not too far from Lassen.

We had a Ladies Church Retreat here & It has ton of family style Cabins. The kitchen staff feed us very well.

Loved this place! My favorite campground of 16 different ones on a long trip. Peaceful setting in the trees. Friendly check in. Reasonable rates.

The best KOA we've ever stayed at. Staff is more than congenial, extremely helpful and friendly. Bathrooms are always clean and stocked. New owners are wonderful! Love it here!

"Is this your first time camping? " "How many campgrounds have you managed? " "Should I tell everyone to put out their fire or turn off their lights? " "Do you know what the difference between the rule of the law and the spirit of the law is? " These are the questions the night manager asked us when we asked him if he could have another campsite turn off their outside music during quiet hours (i.e, their clearly-stated campground rules). Read on for more:

We camped here at a tent site the night of 9/2/2023. We had an issue where our neighbors were playing music after the posted quiet hours (10pm-8am). We called the night manager to ask him to come check and ask them to turn off their music. The night manager drove around and drove off without saying anything. He then called me back and said there wasn't an issue since it wasn't excessive. I disagreed and, after reviewing the rules again, called back. The rule specifically states "music off" after 10pm, not "no excessive music. " The call unfortunately dropped on my end at this point, but I called back immediately and was greeted with "I'm coming over now. " He then walked up saying "how can I help you? " We had spoken on the phone twice about the issue. He knew exactly what the issue was. Then, as I was getting out of my tent, he asked "is this your first time camping? " in a very condescending and confrontational tone. Although this is a completely irrelevant and disrespectful question, I answered saying it's my first time at this campground, but not at all my first time camping. He then told me that he is much older than me and has been camping his whole life, likely way more than me (again, that's irrelevant). He said that there was no issue because there was no excessive noise. I told him that's not what his campground rules say. He then asked me what the rule says and also asked "how many campgrounds have you managed? , " to which I responded "that's a ridiculous question. " Because it is. The specific rule (see photo) says "Observe Quiet Times - Keep noise level of talking, children and pets low and music off during posted quiet hours. " Now he transitioned into asking me if I knew what the difference between the rule of the law and the spirit of the law is. I said yes. He then asked me to explain it, which I did. Again, this is irrelevant. We're not here to debate the spirit of the campground rules. We were simply asking him to enforce the rules of the campground. He sarcastically asked "should I tell them to put out their fire or them to turn off their lights? " while gesturing to surrounding sites. To which we responded, no, that's not what your rules are. At this point we were annoyed and it was clear that he wasn't there to help us. My girlfriend then told him to leave because he wasn't being helpful and we were just trying to sleep. He then said he'd tell them. He went to our neighbors and asked them to turn their music down saying that someone complained (I don't know if he mentioned us). I followed up behind him and thanked the neighbors. Ultimately they turned the music down (but not off) and he left. We are leaving this morning and will not be staying here again. I regret not getting his name, but, just know, if you have any issues at night, the night manager is not here to help you or do his job - you're on your own. No night manager would be better than this guy.

To management - If you and your staff don't agree that what your rules say are what your rules mean, then please change your rules so no false expectations are set. Assuming the same owners have been here for the last 4 years, from reading your previous responses to negative reviews, it's obvious that, if you respond, you'll be defensive and unprofessional. Just as the night manager was in person. Maybe you're the same person? Regardless, I don't expect any changes to come from this review but wanted to warn others and give you a chance to prevent someone else from having a similar experience as us.

Nice park for an overnight. Nice layout and friendly hosts. Good WIFI. Quite noisy the night we were there with lots of children - but it was the weekend so that was to be expected. Only complaint here is the showers are small. If you are an oversized person then using the shower facilities may be an issue for you - don't drop the soap as you won't be able to bend down to pick it up!:)

Great overnight stay place. Clean, beautiful scenery, laundry, playground, dog run, quiet, forest trails in the rear.

Very clean, friendly, and convenient KOA! One of the best ones we’ve ever stayed at. We would gladly come back again.

The staff was amazing at the KOA, especially Doug, the man who took care of the sites and more.
We look forward to next year's trip there.
Plus, we visited Mt. Lassen volcanic national park, and it was awesome.

Mount Lassen / Shingletown KOA have incredibly helpful and kind staff. They all have gone above and beyond to ensure that we have a fun, clean, and safe experience during our stay. The bathrooms and showers are free and complimentary, and there is internet that runs really well. 10/10 Do recommend.

Great campground - clean - fairly quiet - clean pool - clean restrooms - tall pines and shade! Perfect for our trip to the National Park!

Love this campground! Has lots of necessities! People are friendly. Rented a Deluxe Cabin it was awesome!
This year we bought a little camp trailer and stayed 3 nights it was fun

Wifi did not work what so ever, power went out at our camp ground, and bathrooms were closed 4 hours early.

Really nice campground. Flat, shady RV sites, great hookups, friendly staff, quiet and respectful clientele, clean bathrooms, blazing fast wifi. On the expensive side but you get what you pay for. Definitely worth it.

Nice level spots with good tight gravel roads.
Great amenities in the campground from heated pool to huge play areas for the kids.
Wifi so good they encourage streaming!

Upon arrival, we were greeted by a very friendly office staff, who really made us feel welcome. Offering complimentary expresso, and since Sunday, they were providing everyone a free ice cream sundaes.
Our site was level gravel, clean and offers somewhat of privacy. From what we saw, many sites were laid out at different angles, providing a sense of privacy (not stacked right next to each other).
We were treated with a thunder & lightening show from mother nature.