NAPA Auto Parts - Auto Parts Pro (LA-195), Encinitas CA

I needed 2 O2 sensors. They had one in stock and needed to get the other from the Oceanside store. This was about 11am. They said that Oceanside had one and it would be there by 2 pm, or 10am next day at the latest IF Oceanside did not in fact have it and they needed to get it from the warehouse. They requested I pay at the time I was there so I did. I call them the next morning and ask if the part had come in yet, turns out it's not showing up until MAYBE Tuesday. I ask Kevin (sales person) what the chances of a Tuesday delivery are, he snaps back with "I can't predict everything that's going to happen in the word. " Super shady practices, Kevin seemed extremally annoyed I was inquiring where my part I had already paid for was. O'Reilly's it is from now on. The ironic part was that I went there first where the part was cheaper, but I needed it next day, and Theirs wouldn't get there til Sunday, where Napa will not get theirs for 2 days after. Incredibly slimy and very rude.

Ok so here it is. I had a winding noise in my car and took it to a mechanic for a diagnosis. They said it was the pulley tentioner assembly. So I hired a mechanic to put it in and went to Napa Auto Parts in Encinitas to get the part. It was $280.00. I asked (Kevin on the receipt) if I could return it if it turns out not to be the problem. (If it was under a hundred bucks I wouldn't have even asked) But it was almost 300 bucks and if it wasn't the problem then that's a good chunk of cash to waste on something I didn't even need. Well "Kevin" said no. Once it goes on the car it can not be returned. Well I needed it so I bought it anyway. Next day I dropped my car off at mechanic and a couple hours later got a call. Mechanic said it was not the problem. The noise is still there. That was 2weeks ago. Bottom line is that I went to another Napa today to get something else and asked about their return policy and they said that I can totally return it even if it was installed. As long as it's not damaged and I have the receipt. It turns out that "Kevin" gets commission on these sales and obviously got a pretty good chunk on my sale. So much that its going to cost the ENCINITAS BRANCH OF NAPA AUTO PARTS A good customer and maybe more customers if anyone else reads this. Because that was a blatant lie for the personal financial gain of a trusted vendor at the expense of a paying customer. If you need to do business with napa then consider going to another branch because my experience at the other store was incredible and I will always be loyal to anyone that helps people out instead of ripping them off.
Kevin, Your young and it shows. Grow up dude.

Gave a friend a ride to pick up a part and suddenly my radiator hose began to leak. IN THE PARKING LOT! The guys at NAPA were awesome. Helped out with couple tools they carried a special antifreeze for my classic Benz. Distilled water was priced at a buck! We fixed the hose, picked up part and away we went down the yellow brick road. Thank you for being helpful and just human. Hard to find these days.

Great auto parts store. I'd recommend bringing in the part you need if you can