NAPA Auto Parts, Auburn CA

They are awesome. Always have what I need and are super friendly. They offer a military discount too.

Go anywhere else! They turn off the lights before the store is closed. They do not help you in any way. They will not even carry a battery to the car or offer any assistance regardless if you have to install it yourself. They also will not give you any information on whether or not you need new terminals. They stated they do not do battery inspection or instillation. Every other store with this name has been amazing, a thousand percent going over and above. This store however, you're better off going anywhere else. They are slow, they are inefficient and they are incredibly disrespectful.

Update the following day, they sold me the wrong battery too!

When leaving the store I was able to tell them I needed help with a tool to do the work. Cody reluctantly let me use a socket wrench but I asked for a crescent wrench because I knew more than one was size needed. I can't believe they did less than subpar with customer service. When I was talking to the person Cody and telling him that I needed a new terminal he said the store was already closed so I had to figure out how to make my previously used battery that was dying connect to the terminals and stay running in order to get home. I've never had a problem with any NAPA Auto parts store in my life this is the only store in the last 3 years that I've ever used that will not offer assistance. The young man at the counter who was helping me, started to walk away and never made any indication he was still helping me or wasn't. I was first getting help 25 minutes before closing and he kept running around doing different things. I couldn't tell if he was still looking up the battery info so I asked can I get some help now? Once again he started working with me and then started helping other people. I had to ask him to type it into the computer to get the right battery and then the lights are off in the entire store. We're using our cell phones flashlights when he chose my battery off the shelf, he chose one that was not the right size! More than anything beyond the lack of support or respect to get the proper things needed as a auto parts store should do, the disregard for having any professionalism was what hit the most. As with any store things can be different on any given day depending on who you have, however for the last three and a half years I've gone into the store they've never been helpful. I've only gone in there three times - each time thinking I'll get a better experience. (Hard fail!) So as always shop at your own risk.

Get it here.laid back. Bart's mini bike collection is worth the visit (on display shelving)

Robert B went out of his way to help me today. I am so grateful for his kindness when I was in need of help.

They put me on hold and never got back in 5 minutes so I went to Oreillys and found what I needed.

What a great customer service business. I didn't even have the chance to look around in the store myself, before friendly help was there to assist me. They were not just friendly but knowledgeable too. So if you need auto parts, this is where you want to go. Find out what customer service used to be like, and still is at this Napa parts store.

Love this place for all my automotive needs.
They just about have everything for my 09, which I sold, now have a 2012 Camry XLE.

The employees are friendly. The store is neat & well stocked. The counter service employees are very helpful.

Helpful and most important to me, friendly people behind the counter. They have a good selection of parts. They had a lot of batteries in stock. Good place to go.

This is the second return to this location. I was treated so well the 1st time! I am very impressed with Mike today. Talk about " going the extra mile "!
Helpful & kind!
Thank you 100% & more

Gonna have to take my review down 2 notches, as the "canned reply" by management is clearly hollow, insincere, unconvincing. If employees continue the behavior, fire them and spare us the cut-and-paste corporate jive talk already, okay?

Terrible stood in line in the parts counter I thought the guy at the last computer was waiting to punch in
But he was actually just standing there and never asked me if I needed help until I said can you help me.guy looked miserable.
Cashier was friendly though

Was having a hell of a time finding some parts for my old Ford, got in there and talked to a guy named Russ. Super helpful and managed to find a fuel pump and some uncommon 9" bearings that no one else seemed to know about or carry for my odd truck. Thanks!