Nasim Uzma MD, Tustin CA

So far, Dr. Nasim is very nice and caring! & the waiting wasn't so bad either. Neither her or the upfront lady was rude or bitter, which is rare to see nowadays!

Worst customer service I've encountered. The front desk receptionist was rude and unhelpful.

I took my mom, whom is senior citizen to get her parkinson's disease checked for the first time, but unfortunately my mom was not able to get checked.

The receptionist was not helpful and was rude. She said my mom's appointment was cancelled because her insurance was terminated. I showed the receptionist my moms ID number for her medicare multiple times, but she repeatly kept saying that there was nothing she could do and insisted that my mom showed her medicare card, which she did not have, but she had her ID number. That was not sufficient for the receptionist.

I even called medicare multiple times to confirm my moms ID number, but the receptionist kept saying there was nothing she could do because it showed that my moms insurance was terminated and that my mom needed to show her insurance card (no exceptions).

I called medicare again to confirm my mom had insurance, which they confirmed multiple times that my mom has her medicare active, but the receptionist did not care. She kept insisting that my moms insurance was cancelled and nothing she could do. So, again, I called medicare (3rd time) to ask if there was a glitched on their system, they confirmed my moms insurance is active. The person from medicare said, usually when there are any issues like this, the receptionist is supposed to call. By this time, I had already left the premise so there was nothing I could do, nor that the receptionist would do. So, overall the receptionist was:
1) Rude
2) Unhelpful
3) Caused my moms health to get delayed because of her rude and unhelpful attitude
4) Receptionist could have easily called the insurance to confirm, but she did not. She just kept on her ways of saying, nothing she can do.

I would definitely take your loved ones somewhere else where they care.

The doctor only gave me a walking test, a physical, and still accepted me even though she told me that my insurance was unaccepted now they send me a letter a year later saying I have to pay 350 dollars! What a scam! And they kept on calling and I kept on telling them that I only have one insurance card. It also took me a long time to get a hold of them for an appointment as well. No wonder it’s awful and a scam!

I can see why this so called doctor only has three stars. If I could give her and her staff a zero stars I would. I had a scheduled appointment with her at 12: 30pm and she made me wait till 1: 30 to see her. I understand that she was running behind but she could of apologized for making me wait so long. Then she walked in with her nasty attitude and didn’t even bother to say hi. She did a nerve test on my leg and left me with some bad news. After that she just walked out of the room in a rush without even answering my questions. So I try to call her office later that day and after three try they finally picked up and told me she’s with a patient. I requested a call back but never got one. So she’s not only unprofessional but she’s also a lier.