National Car Rental

Worst customer service. The manager should be fired. I’ve never been to a more awful car rental company desk in my life. If I could have given 1 star I would’ve.

Rented a car for a few days after flying into SFO, Ranco made it an amazing experience! I am not one to leave reviews typically but I really appreciate his service!

I've been a member for a while, and they NEVER disappoint me! I consider them auto rental industry leaders.

Absolutely amazing service from beginning to end! They were very efficient with check-in and check-out. Our car selection was amazing (I got to pick which vehicle we drove on site) and clean! Very satisfied with their customer service and all around business. I will book through them again in the future.

I wanted to take a moment to express gratitude for the great service I received from Janet during my recent car rental with National.

From the moment I arrived to pick up the car, Janet went above and beyond to ensure that I had the perfect vehicle for my needs. She patiently explained all the features and made sure I was comfortable with how everything worked. Her expertise and willingness to assist were truly remarkable.

Janet's exceptional customer service made a positive impact on my trip, and I can't thank her enough for her dedication to ensuring my rental experience was as smooth and enjoyable as possible. Her friendly demeanor and willingness to help set a standard of excellence that is hard to come by.

Thank you for making my rental experience with National Car Rental stress-free and incredibly easy

I reserved a convertible Mustang and was pleasantly surprised by the excellent service at the counter. The staff quickly directed me to the emerald aisle, where I was greeted warmly. Although there were no convertibles available in the aisle, the staff went above and beyond to showcase all the Mustang convertibles they had. I ended up with a brand new 2024 Mustang in impeccable condition. The car was spotlessly clean.

I left the rental lot with a huge smile on my face, thanks to the outstanding customer service. There were no hidden charges, and the entire process, from pickup to return, was incredibly smooth.

Helene was awesome. She helped us with a car's AC problem and got a replacement car immediately. Thank you!

Janet is the absolute best! She was so helpful picking out the best car for me and my mother to drive up to Napa. When I didn't see any cars that I wanted, she found me a Mercedes and said it would be perfect for our trip. And she was right - it was a brand new, clean car that was very easy to drive. Thank you, Janet!

Really there were no hidden fees of the auto we hired for a week, also, rental went smoothly, rented car could be given back in another state with no issues at all. Recommended

Had an Alamo rental that was fulfilled through National. There was a snafu in transferring the contract that threatened to cost me an extra $300. Customer service phone line couldn’t resolve it and generally wasn’t very helpful (seems they have no power to do anything), which created some stress on the trip, but once I got to National office at SFO the manager (Ken Loo) solved it very quickly

Thank you to Mr. Tim Tam at SFO airport for helping me understand the van that I rented. I felt very comfortable with the car and it was a great experience.

I absolutely LOVE national and the Emerald Isle. We are able to pick rentals that best suit our needs for each vacation. My father in law, who is/was a loyal Avis user with top preferred status. He was impressed with how much easier the emerald Isle and commented that maybe he should switch.

Rented a car with National in August 2023 from LAX to SFO. Car was in a very good condition, renting and returning process was easy and efficient, 10 mins after arriving in the rental station, I already was in my cab on the way downtown San Francisco. Also helpful and friendly staff, special thanks to Rami from SFO station

Karen, Rance, and George are incredible and really make this place a 5 star experience for customers every visit!

Top customer service. The car was great condition too, I would would definitely recommend hiring from the team at National SFO. Plus we were offered an upgrade to a Dodge Challenger, which really made our trip. Our thanks to the manager Derritt who couldn't have been more helpful whilst we tried fitting our luggage in just to make sure it would all go.

Pete found us a car and saved our vacation! He was very helpful and even got us the car we wanted. National you are lucky to have an employee like Pete! (SF Airport)

I just wanted to add that returning the vehicle was so streamlined thanks to Tevin Truong and his team! We had a couple of questions about insurance and the tolls and he was able to answer them for us. Thanks again Tevin, you make it look easy!

National you have great employees!